Degen Casino refuses to pay 513.98 USDT Sportsbook winnings

[btoom6789]

Hello everyone,

I deposited 410 USDT and placed 13 sports bets on the Degen Casino Sportsbook.

- 10 bets won 
- 3 bets lost 

All bets were accepted normally without any restrictions or warnings. After the events finished, the bets were settled according to official results, and my balance increased to 923.98 USDT.

I submitted a withdrawal request for the full amount. The withdrawal is still pending, and I still have full access to my account.

Instead of processing it, I received this email from support:

 "The reason why your account is locked is because of flagrantly and knowingly violation of the ToS of Degen and our Sportbook... 
 For this time, we will just be seizing your winnings and allowing you to have back your deposit on the site. We will starting to seize deposits as well if the behaviour continues."

Important notes:
- My account is NOT locked — I still have full access right now.
- The withdrawal request remains active in pending status.
- The casino gave zero specific evidence of any violation (no bet IDs, no markets, no proof of arbitrage, collusion, fixed matches, etc.).
- I did not use any bonuses, bots, multiple accounts, or prohibited activities.

I ask Degen Casino (@degencom https://bitcointalk.org/index.php?action=profile;u=3742927) to either:
1. Provide clear and specific evidence of which rule I violated and on which bets, or 
2. Immediately process the full withdrawal of 923.98 USDT.

Proofs:
Deposit: https://i.ibb.co/cST90SFj/image.png
Withdrawal request: https://i.ibb.co/wZgRt3PV/image.png
Betting history: https://i.ibb.co/8VB5Hk4/degen-bets.jpg https://i.ibb.co/XxkCjvw7/image.png
Support email:  https://i.ibb.co/7t4gnxZG/degen.jpg

My login: btoom6789

[Cointxz]

@degencom here’s a new case about your sportsbook. This time it’s on different sports from the last case being raised recently.

Seriously, if value betting is always the case then I suggest to change odds provider for having lots of weak line on different sports category.

@OP let’s wait on the representative reply.

[Nathrixxx]

You are someone lucky this platform is represented on this forum and I will also advise if you can quote or visit the announcement trade in addition to make it quicking and draw their attention of their representative on this challenge, if it is not a serious issue that warrant for such access denial, you may be given the privilege to get your fund and withdraw, but they are pending it's because of the reason the stated above, only that I'm hearing something of such for the first time, violation of the sports book in what dimension.

[holydarkness]

You are someone lucky this platform is represented on this forum and I will also advise if you can quote or visit the announcement trade in addition to make it quicking and draw their attention of their representative on this challenge, if it is not a serious issue that warrant for such access denial, you may be given the privilege to get your fund and withdraw, but they are pending it's because of the reason the stated above, only that I'm hearing something of such for the first time, violation of the sports book in what dimension.

Uhh... I'll suggest something better, rather than being OOT on their ANN and unnecessarily post just to raise their awareness.

OP, if you want to, you can escalate your case to ContestHunters by clicking on my signature, it will bring you directly to CH's dispute page, of which directly overwatched by me. I'll try to get Degen contact and reach them and initiate a dispute resolution for your case and the neighboring thread.

[btoom6789]

Update

One day after posting my complaint here, Degen Casino cancelled my pending withdrawal request and confiscated all of my Sportsbook winnings, leaving only my original 410USDT deposit.
Before the confiscation, my account balance was 926.31 USDT. Due to the withdrawal fee, I would have received 923.98 USDT (410 USDT deposit + 513.98 USDT winnings).

Despite this action, Degen Casino has still provided no evidence that I violated their Terms of Service. They have not identified:

• The exact rule I allegedly violated;
• The specific bet IDs or events/matches in question;
• Any evidence supporting their claims of arbitrage, collusion, or other prohibited activity.

My account remains fully accessible. The only action taken after my withdrawal request was the confiscation of my winnings.

Screenshot of the balance after confiscation  https://i.ibb.co/3m5NfFKs/image.png

@degencom, could you please explain:

Which specific bets violated your rules?
What evidence supports your decision?
Why were all bets accepted and settled normally if you now claim they were invalid?

I will continue to update this thread as the case progresses.

[Mahdirakib]

~snip~

Degen representative may come here with an explanation, but they won't share the sensitive evidence and information here publicly. They aren't going to share the evidence with you through the support system of the site. It will be better if you take this complaint to a mediator. Degen isn't available at most of the mediators yet. But you can submit a complaint at ContestHunters at this moment. Another forum member (holydarkness) has already suggested you to do that.

[holydarkness]

Update

[...]

I will continue to update this thread as the case progresses.

Again, I'll encourage you to raise to ContestHunters [my signature will bring you directly to dispute page] and perhaps get it tried there, where evidences can be provided by both parties in private.