On April 8, 2026, I registered under the nickname milanakazh2, deposited 4,000 USD in USD (deposit link
https://tronscan.org/transaction/91e902dae1c139f630ec5456fee89645f6cda1e16e392b6843191984a455f198/overview). In the sports section, I placed a live bet on Vietnam football between the teams Me Kong Can Tho and Quang Ngai FC for 3,464.257400 USD, where Quang Ngai FC was expected to win by 2 or more goals. This outcome won, the bookmaker calculated the bet for me, and the following amount appeared on the balance: 7,117 USD. Then, after I won a sports bet on April 9, 2026, where the bookmaker was settling the bet, I received the following email: We have temporarily blocked your account due to a suspected violation of the user agreement and ask you to contact us via chat. In the chat, they ask you to complete steps 1-4 of identity verification. I completed steps 1 and 2 very quickly and immediately, without any delays, and I sent all the documents almost immediately for verification. The third step, address verification, was successfully accepted on the fourth attempt. Then I uploaded step 4 of the verification of funds, where I got them from, and where I showed that I was employed. During step 4, I immediately received the following notification: Your verification request requires attention. Unfortunately, your verification request was rejected, and your account has been permanently disabled due to a violation of our Terms of Service. I then messaged them in the chat, and they wrote the following:
We have received information from our KYC team that, unfortunately, you will no longer be able to use our website's services and you will not be able to withdraw funds. This decision was made based on your violation of the Terms of Use, and suspicious activity was detected on your account when uploading documents.
The Service is intended solely for the personal use of the User. Users are permitted to place bets only for their own personal entertainment. Users are not permitted to create multiple accounts for the purpose of collusion, sports betting, and/or service abuse.
Please read our terms and conditions at the link below:
https://stake.com/policies/termsWe also wish to remind you that, in accordance with the KYC rules on our website, Stake reserves the right to request any KYC documentation it deems necessary to verify the identity and location of the Player at any time.
Stake also reserves the right to restrict the provision of Services, payouts, or withdrawals until identity is sufficiently verified, or for any other reason at Stake's sole discretion. By using the Service, you automatically agree to the terms and conditions.
Stake may suspend a Stake account and withhold funds if required to do so under the Money Laundering Prevention Act or any other legal basis at the request of any government agency.
I have done nothing wrong, and I'm asking you for help in withdrawing my funds, and they won't even return my 4,000 USD deposit.
