Shuffle.com Refuse to Pay Me

Hello,

What happened: I created an account on Shuffle; everything went smoothly—I deposited and withdrew without any issues. With my last withdrawal ($268), they put it under review and told me the account needed manual verification; I uploaded everything, it was all approved, but nothing happened—they’ve stopped responding, and the withdrawal is still under review.

Scammers Profile Link: Shuffle.com
Amount Scammed: 268$
Payment Method: Crypto

Is there a Shuffle representative who can help me?

All verifications - https://ibb.co/gZxyPHL9

And all withdraws until last - https://ibb.co/Z69DN9Lf

Would you mind sharing evidence backing up your claims? Anyway, my guess here is they are investigating something. This is not the first time I've seen gamblers experiencing situations like this from casinos. If this just happened a day or two ago, I suggest waiting for a bit more, they might send an update then.

They have an ANN thread here, but I'm not really sure who their active forum representative that tackles casino complaints here in the forum.

Quote from: six69bet on Today at 12:26:19 PM

Is there a Shuffle representative who can help me?

The two Shuffle representatives that I know ^{[ndumm and ShuffleTim]} haven't logged in for a long time, but I remember "holydarkness" was able to assist with and resolve a few shuffle-related disputes in the past.
^{- It's worth noting that it might take a while before you see any positive movement.}

Quote from: acroman08 on Today at 12:57:21 PM

Yes, of course, I've uploaded them all (verification) - https://ibb.co/gZxyPHL9

And all withdraws until last - https://ibb.co/Z69DN9Lf

thank you, acroman08 and SFR10

Just to be sure, when did you complete the verification? Like how many hours/days ago? If the window is short, then you might want to wait a few more days. I would also expect them to at least communicate to you what's going on and maybe the time frame with which their review is completed.

Quote from: JeromeTash on Today at 03:26:17 PM

ok, I will wait, and I will update. Verification was completed (last step) was yesterday.

but for me, is disturbing to no respond on emails, on live chat.. maybe if you send me an email for waiting or just update my situation...

Coming from a summon.

OP, I see [yes, ibb currently being nice with me and they allow me access] that the withdrawal request was from 11th? And from the post directly above, your KYC completed only yesterday [13th]? Do you mind to wait for a couple of more days and see if it will be self resolving?

Most likely, they can only investigate the account and the bets after KYC completed, so your withdrawal investigation process actually only began yesterday. Please give them a couple more days. I'll nudge my contact and inquire about what happened with the account or the withdrawal if Monday come and it's still in review.

Quote from: six69bet on Today at 04:11:24 PM

Quote from: JeromeTash on Today at 03:26:17 PM

So basically no time has passed. That's WAY too early to start a scam accusation and/or panic, especially not for 268$ that no casino of this size needs to scam.
Sure, getting no updates and a lack of communication is always very annoying and in parts scary, yet some sites when they don't have an update yet tend to ghost the customer, which of course is not a good treatment.
Just wait a bit, maybe in some hours or a day or so it will all be fine. And if they come of with something you feel is false you can come back here and update.

yes,

I will updated then with all.