Hello everyone,First of all, we would like to thank everyone who took the time to review Kings.Game and share questions,
concerns, and criticism. We also apologize for not responding to every message immediately. We were not
ignoring the discussion — we needed some time to collect all the questions and prepare one detailed
response.
The $5,000 rule and Source of Funds verificationKings.Game is a relatively new product that is still being actively developed. Some wording and thresholds
in our policies were left over from an early testing stage of the platform and were not reviewed in time.
We agree that automatically requesting Source of Funds documents solely because a user has reached
$5,000 is too strict and may create the wrong impression. Thank you for bringing this to our attention. We
will remove the fixed $5,000 threshold from our rules.
This does not mean that Source of Funds verification can never be requested. Additional verification may
still be required in individual cases for security, risk-management, or regulatory reasons. However, it should
not be triggered automatically for every player simply because a specific amount has been reached.
When a user earns funds through cryptocurrency or legitimate online activities, reasonable evidence may
be considered, including wallet transaction history, exchange statements, payout records from online
platforms, affiliate income records, and other available supporting information. Each case is reviewed
individually.
Royal Way Limited and Coins.GameYes, Royal Way Limited is listed as a legal entity connected to both platforms.
However, Kings.Game is not a continuation, rebrand, or copy of Coins.Game. Apart from the shared legal
operator, Kings.Game has a separate team, policies, platform, technical infrastructure, support department,
risk-management system, and operational processes.
The reputation, decisions, complaints, and actions of another platform are not used when handling
Kings.Game players. Kings.Game is a separate product that is being developed independently.
Restricted countries and VPN usageWe agree that the current wording in our Terms and Conditions is not specific enough. The answer
previously provided by support also did not give users a complete and sufficiently clear explanation.
We are reviewing the current list of restricted jurisdictions and will add the full list to our public rules,
allowing players to check their eligibility before registering or depositing.
KYC for small withdrawalsKYC does not depend on the withdrawal amount.
In most cases, additional verification is requested when there are suspicions of bonus abuse, multiple-
account usage, inconsistent account information, or other suspicious activity.
KYC is also always required when a player uses a no-deposit bonus. This is necessary to prevent multiple-
account creation and abuse of bonus offers.
We maintain a strict policy against bonus abuse. On our side, we operate honestly: we acknowledge
problems, correct our own mistakes, and communicate them openly. However, when a player violates the
platform rules, those actions also have appropriate consequences.
Browsing the website without registrationKings.Game can be browsed without registration. Users can explore the games, interface, and main
sections of the platform before creating an account.
However, for some reason, when the website is opened through certain affiliate links, the registration modal
cannot be closed.
This is a technical issue, and we will fix it. Thank you for bringing it to our attention.
Similarity to the kingz.win logoThank you for sharing this observation.
Kings.Game has no connection to kingz.win. There is no shared management, team, or operational
relationship between the two platforms.
The similarity is purely coincidental. We did not copy this or any other brand. Nevertheless, we will take your
feedback into account and do our best to make our platform better.
BetBy and platform originalityTo some extent, I agree with you.
BetBy is the technology provider for the sportsbook section of the website. The company does not own
Kings.Game and does not operate the casino.
We selected this provider because of its sports coverage and technical capabilities. At the same time, the
Kings.Game platform, wallet, bonus system, VIP program, CRM, interface, support operations, and internal
tools are developed separately.
We may consider trying a different solution for the sportsbook section in the future.
Social-media activity and delayed forum responsesOur public channels and forum presence were launched recently, so the current activity is not yet at the
level we intend to maintain.
Our social-media accounts were not created merely for appearances, and we do not intend to ignore
community questions. We will increase our activity, publish platform updates, promotions, and important
changes, and work on responding more quickly on the forum.
Thank you for highlighting this issue.
Telegram impersonation scamThe account sending private messages under the name “Kings.Game Official” is not connected to our team.
Telegram display names and profile images can be copied easily. Users should verify the exact username
and use only official links published on our website.
Our team does not send unexpected private messages containing hidden promotional links. We will never
ask for your password, two-factor authentication code, seed phrase, or private key.
Please block and report impersonation accounts. We will also publish additional warnings through our
official channels.
What Fast Payout meansFast Payout does not mean that every withdrawal is guaranteed to be processed automatically and
instantly.
Standard withdrawals that do not require additional checks are processed as quickly as possible. Some
requests may require manual approval, KYC, payment-provider verification, or an additional security review.
For this reason, there is no single guaranteed processing time that applies to every withdrawal. We agree
that the wording should not imply guaranteed instant automatic withdrawals, and we will make the
description clearer.
When a player has a specific delayed withdrawal, they may provide their Player ID and transaction details to
our support team. We will review the individual case, although account-review information cannot always
be disclosed publicly.
The 500% + 250 Free Spins welcome offerThe welcome offer must remain enabled during registration. When a user manually disables it while
creating the account, the system records this as declining the offer, and the same welcome package cannot
be added later.
We will make this consequence more visible in the interface so that users understand it before completing
registration.
Once again, thank you for all the questions and feedback. Kings.Game is continuing to grow, and comments
like these genuinely help us identify weak points and improve the product.