What I mean is, if you have a problem with casino, their help for players is almost nothing. At least that's what I observed.
Yep. These gaming regulators won't help, and they are pretty clear about it, too.
Here:
The Authority does not handle, mediate, or adjudicate player complaints. Disputes between players and operators are the responsibility of the operator and, where unresolved, of an approved independent ADR provider. The Authority’s role is limited to regulatory oversight — it monitors whether licensed operators comply with their obligations, including their obligation to maintain a functional complaints process.
Players should not contact the Authority to resolve a dispute. The Authority will not correspond with players on the merits of individual complaints.
In short, you are at the mercy of the gaming operator should you have any complaints, concerns, and whatnot.
What are your thoughts on Anjouan vs Curacao casinos lately?
It doesn't really matter which gaming regulator a casino's license would come from, as again, neither of these two would help any player if they have disputes and complaints.
We would like to clarify that the CGA does not handle individual complaints against gaming providers.