Hi Bitcointalk community.
I am opening this thread to document an ongoing issue with HTX (formerly Huobi) regarding 3800.1 USDT (TRC-20) sent to an HTX system address during a deposit/return process from another platform.
Key Details:
Amount: 3800.1 USDT (TRC-20)
First Support Contact: June 17, 2026
Confirmation of payout "soon": July 10, 2026
HTX User UID: 580234845
Timeline of Events:
1. Initial Appeal (June 17, 2026): I contacted HTX support regarding funds sent to their system contract/address — a standard routine procedure for any major exchange.
2. Promised Resolution (July 10, 2026): After submitting proofs on July 1st, I received an official email from HTX stating that the payout would be processed soon.
3. Endless Stalling & Circular Requests: Instead of processing the transfer, support started an endless cycle of template responses ("wait 24-48 hours", requesting same TXIDs and details repeatedly).
4. Ultimatum & Video Demand (Early August): After I explicitly warned support that I would makethis case public (VC.ru, Bitcointalk, Reddit), they suddenly added a new strict requirement: record a full high-resolution video proving wallet/account ownership.
5. Broken Support Upload Form: The video recorded with all required details was 1.2 GB. When trying to attach it, HTX's support form simply freezes silently without showing any progress bar or error message.
6. Google Drive Submission: To bypass their broken form, I uploaded the 1.2 GB video to Google Drive (with public access) and provided the link in the ticket.
7. The Silent [REJECT]: Immediately after providing the link, HTX silently closed the ticket with a [REJECT] status. The comment in Chinese
stated: "Closed because you haven't responded for a long time" — completely ignoring the submitted video link.
Conclusion:
HTX support delays payouts for months, gives false promises, and then uses fake excuses (claiming "no response from user") to close tickets with a [REJECT] status as soon as public exposure is mentioned.
Proofs (Screenshots):
Outgoing Transaction Details:
https://ibb.co/chmXZfwMTransaction ID & HTX Refund Details:
https://ibb.co/prrL6fc2HTX Confirmation Email (Jul 10):
https://ibb.co/TBTTKWGkSubmitted Video Proof Link Email:
https://ibb.co/5gDcmH9WHTX Ticket [REJECT] Reason in Chinese:
https://ibb.co/0yTTwtG2I demand HTX support review the submitted Google Drive video from the ticket records and credit 3800.1 USDT to account UID 580234845.
