What happened:I started using DuckDice.io for sports betting, depositing USDT. I had a good winning streak early on. As is common with these offshore sites, their first reaction was to limit my bets so I couldn't play properly.
When I requested my first withdrawal of my winnings (approx. €850), they suddenly canceled it under the excuse that I needed to pass KYC verification. I sent my documents, they were reviewed, and my account was fully approved and verified without any issues.
Once KYC was cleared, I requested the withdrawal again. That was the exact moment they blocked my account, citing a "violation of Terms and Conditions". They emailed me saying they would return only my initial deposit. Lie: they haven't returned my deposit either. They kept everything.
I have sent 5 emails asking exactly which specific clause I violated or asking for my bet logs so I could defend myself. They have completely ignored my last two emails.
Crucial details:- I never used any bonuses.
- I never engaged in arbitrage.
- All bets were placed manually.
Regarding Casino Guru mediation:I filed a complaint on Casino Guru. The casino responded by claiming that my gameplay was exclusively on sports betting. Based on that claim, Casino Guru closed the complaint because they do not handle sports betting disputes (only casino games).
The casino NEVER provided any evidence of a terms violation to Casino Guru or to me. They simply used the "sports betting" argument to dodge Casino Guru's jurisdiction and avoid mediation. They have still not proven what rule I supposedly broke.
Reference Link:https://casino.guru/complaints/duckdice-casino-player-s-withdrawal-is-delayed--account (My Casino Guru complaint - closed solely because the casino claimed it was sports betting, NOT because they proved any violation)
https://es.trustpilot.com/reviews/6a4e8f863c29bbb402666fba (My Trustpilot review + DuckDice's public response)
Amount Scammed: 850€
Your username: libreolimpic
PM/Chat Logs: https://imgur.com/a/viAZbaKhttps://imgur.com/DOqBVIIhttps://imgur.com/GdfX2scaccount
DuckDice's public response on Trustpilot (key evidence): https://es.trustpilot.com/reviews/6a4e8f863c29bbb402666fbaIn their response, they admit: "it's informed by our sports book provider, and we act on their advice in these matters. It is not always revealed to us the exact causes of the flags in order to protect their detection methods."
This is a crucial admission: DuckDice itself admits they do NOT even know the exact reason for the ban. They blindly follow a 3rd party provider without verifying anything, yet they still block accounts and confiscate funds without providing any evidence to the user.
Additional Notes:- I was playing without any active bonus at the time of the withdrawal.
I successfully completed the full KYC process (ID + selfie validated).
The casino refuses to provide any specific evidence of which term I violated.
Crucial: My Casino Guru complaint was NOT closed because the casino proved a violation. It was closed solely because the casino argued that my activity was sports betting, which falls outside Casino Guru's scope. They used this as a tactic to escape an independent mediator while still withholding my funds without justification.
Trustpilot review and DuckDice's own admission:
- I left a detailed review on Trustpilot. DuckDice responded publicly asking for my username so they could "investigate." I provided it immediately.
After that, they never contacted me again. This shows they only respond publicly to appear proactive, but once they get the info, they ignore the user.
More importantly, in that same public response, DuckDice admits that the ban is based on reports from their sportsbook provider, and that they themselves are not always told the exact causes. This means: - DuckDice blocks accounts and confiscates funds based on unverified third-party claims.
- They cannot provide proof to the user because they don't even have it themselves.
- They are effectively holding my money hostage based on an accusation they cannot verify, which is completely unacceptable and against any fair business practice.
- This is not an isolated case. Multiple users on Bitcointalk have reported the exact same pattern: play normally, win, get bet limits, pass KYC, then get blocked with a vague "terms violation" excuse and zero evidence. DuckDice's own response confirms they operate on blind accusations from a third party.
