^^
You can hire someone who is familiar with the forum and its rules to take care of this for you, or at least give you some advices on what to do and what to avoid.
For example, making multiple posts in a row is against the forum rules, so please avoid doing that. Also, since this may be considered a duplicate thread, you should lock the other one or the mods may remove one of them
Hi! Thank you so much for the tip
, we are actually getting tips from people in the team who are much more familiar with this forum.
You're right about the duplicate thread issue an we aireado get the older one locked to avoid any confusion or risk of a mod removing either thread. Appreciate you flagging that specifically, better to fix it proactively than wait for it to become a problem.
Hi MuffinMaster
We're sorry about the earlier thread
. Honestly, being a start up, we didn't initially have a team dedicated to the community management so the thread was posted and neglected as you point out. We are now restructuring a bit to have someone actually dedicated to the posts and responses so we offer the community a sincere apology. The team will work on that never happening again.
You might want to close one of the thread then before the moderators take action and delete. Since you are still in control of the account, I would just close this thread, redesign the other and answer all the questions asked there as it has more history.
Locking and abandoning the other would look like you trying to avoid the concerns and questions raised by members. That definitely erodes the trust.
Hello, closed the other thread as suggested, this one will be the active ANN going forward. Thanks again for the guidance, appreciate the community keeping us on track here.
Do you accept deposit from personal wallet only as what is written in your Deposit Instruction?
Is this the reason why my small deposit is not added to my account while it is confirmed by over 200blocks because it is TRX.
I have some TRX remaining in my binance account so I decided to use it to deposit here, later I noticed about this instruction how to deposit.
I can accept if it is my mistake but it will be better if you notify players that you accept deposit from personal wallet/address only under the deposit tab too so none will make a mistake by making deposit from exchange or from other casinos.
For now I'll recommend others to not make any deposit in this casino until it is clear or at least until they give a response to my case.
My deposit has been credited now, I guess they do credit deposit into account manually after I sent them an email (they have not replied to my email though).
Surprisingly they credited $5 more than my initial deposit, not sure how and why?
I am pretty sure it is for the inconvenience. It's not unheard of. They haven't replied here yet about it but it is the most likely explanation.
Correct, they replied to my email a bit late after they credited my balance and they say that it is a bonus for the inconvenience.
Hi panjul07, thanks for the detailed report, and we are glad to hear the balance was credited along with the bonus for the inconvenience
, that was the megaroll team's way of apologizing for the delay and confusion. We will be making clearer the instructions for deposits. We really appreciate you being patience and pointing this to our team!!
Actually reading down to the withdrawal fees, that section really got my attention as I have also seen some of these casinos with a higher transaction fees couples with their minimal is also higher than expected. Although I have seen where you people talks about the minimal withdrawal as that is another place that could capture people's attention as most of the gambling sites minimal withdrawal is very high and there are people who can't afford to gamble with such amount. Another one that interest me is that of instant withdrawal/deposit this is what most gambler truly look after couples with transparency and if your gambling site is that really transparent you would see more people using it. Let a forget, there no words about the kyc if is a kyc casino as this is another thing could limits some people are they want privacy.
Hello DPHOR!
We try to keep both as low and fair as possible so it's accessible to players who aren't looking to move large amounts, not just high rollers. If you find specific numbers on the site that feel off compared to competitors, feel free to point them out!
About the KYC , yes, we do require it, mainly for basic fraud prevention right now. We get that this affects players who prioritize privacy, and that's a fair concern to raise, so we will be honest : we're not currently a licensed casino, so I understand if that make some players cautious. We're working on improving transparency around that as we grow.
Ok let me make a short review about this casino after playing for a while, I'm going to focus on the negative parts only:
1. Deposit issue as what I have reported before, not sure if it is fixed already or not.
2. They added a bonus due to the inconvenience but it comes with wagering requirement (notice it when I wanted to withdraw) as there is a message that I have completed the wager requirement for the bonus.
3. Withdrawal issue, I've been trying to request withdrawal since more than 12 hours ago till now but all were failed, asked support since my first withdrawal but no answer from them. Keep on getting this below error message:
Sorry to say but it is not a nice first experience, it seems that it is a casino managed by a single person only so any issue or question might be responded/fixed slowly.
Hello panjul07, first of all we are sorry about this experience, and we mean that seriously, not as a formality. These are legitimate issues, not minor inconveniences.
On the withdrawal failures and lack of support response for over 12 hours: that's not acceptable, especially when it involves your funds. We’ll be escalating this right now. The deposit issue was resolved, as you mentioned, with the deposit credited along with a bonus for the delay. But clearly the underlying instructions issue still needs to be fixed on our end so this doesn't keep happening to others and once again we are happy to receive this comments to help the experience of our players
As some others suggested above, lock the other thread or this one and stick to a single ANN op since creating multiple ANN threads in this manner does not help and is not allowed. Observed zero licensing which does not help at all and that is a red flag.
That being said, am sure you have the required license details so that credibility is assured because I won't like to patronize a Casino platform that may end up being restricted tomorrow and my funds are lost in the process even though I maintain a slim portfolio when betting mostly on a new casino platform.
What the blazing heck are you even on about here? They don't possess a valid license at all.
Hello Haunebau, The other thread is already closed as others users recommended and this is now the only active ANN. On licensing, you're right, we don't have one yet, no point hiding it. It's something we're looking into as we grow. But we are aletas happy to hear your feedback on megaroll
I stumbled upon this thread and after reading through most of the replies, I had to see for myself and also discovered that there is an already existing thread from this organisation which they are to either have continued there or they lock it to concentrate on this thread as it is against the forum policy to run two threads at the same time. Funny enough OP has been on this platform for over 4 month's with only three post's which shows their level of unseriousness. Maybe they could have been fully established long ago if they had take this platform serious. I hope it is not same tactics OP is using again to create a new thread and disappear then appear again and disappear because that would cost them their reputation here so it is better OP is active here to attend to their thread and members plight about their platform.
Hi! Already closed the other thread
, this is the only active one now. Fair point on low post count, we're a small and growing team still learning how to stay active here, but we're committed to keeping up with this thread going forward as we work with more people that know this forum, thank you for the comment!
As some others suggested above, lock the other thread or this one and stick to a single ANN op since creating multiple ANN threads in this manner does not help and is not allowed. Observed zero licensing which does not help at all and that is a red flag.
Am suspecting a fowl play from the OP for them to have created a new ANN thread when they already have an existing one that AM not sure they replied to relevant questions that were asked by forum members on that thread. I think it's just an art of evasion of the questions asked there on the old thread that's why they took much time away (from February - August) before coming back to create a whole new ANN thread.
If any of the ANN thread is to be locked, it should be this new one.
That being said, am sure you have the required license details so that credibility is assured because I won't like to patronize a Casino platform that may end up being restricted tomorrow and my funds are lost in the process even though I maintain a slim portfolio when betting mostly on a new casino platform.
What the blazing heck are you even on about here? They don't possess a valid license at all.
This says a lot about my suspicion of a fowl play. No legit license yet they are a KYC casino.
Hello! No foul play, the platform was actually still being built from Feb to August, we just didn't have anyone dedicated to community and social media until recently. That's on us and we're sorry for the confusion or bad impression it gave.
