Stake Temporary Suspension

[dotaobserver]

Hello, I’m reaching out for assistance regarding my Stake account.

https://ibb.co/7JX9c6Mf
My funds have been on hold since October 8, 2024, when my account was temporarily suspended. It has now been almost two years. I have made repeated attempts to complete the required verifications, but I was only able to pass Level 2. Despite fully complying with their requests, my submissions for Levels 3 and 4 have consistently been rejected.

https://ibb.co/LzJJ0Kdg
I have also contacted them to request at least the return of my original deposit, even if they choose not to release my winnings. My initial deposit was $3,600 USD, and while that may not be a large amount, it would make a significant difference for me right now given how tough times have become.

https://ibb.co/05G3tTM
Is there still any chance this matter can be resolved?

https://ibb.co/QjcqdX66

[holydarkness]

[...]
Is there still any chance this matter can be resolved?
[...]

Well, this board is heavily monitored and swept routinely by someone who will forward cases to Stake, and that is the only resolution method currently available that our forum can provide. So, whether or not it can be resolved, I'll say it heavily depends on the evidence you can give to support your claim, like why it got suspended in the first place, your email [or was it live chat?] requesting to "refuse KYC" and thus get your deposit returned, and other thinkable screenshots that validate your story and build a good narrative for that someone to read and summarize to be forwarded to Stake.

Personally, when I read your case, what crossed my mind was whether or not you're in net profit. If the bet you made [you provided one screenshot] is the only bet you had and ever have on Stake, then "refusing to perform KYC" should return your deposit to the originating wallet. If you're in net profit, though, casinos does not have the obligation to refund principals as the winnings and other fund in the account is considered as their way to recover loss due to the abusive behavior.

[SuperBitMan]

I have some questions for you.
Did they tell you the terms of service that you broke that made them suspend your account?

What are the KYC requirements that was asked by stake in the Level 2,3 and 4 of the KYC that was consistently been rejected.


This is stake ANN thread Stake.com - The World's largest Casino - Drake, UFC, Everton, Stake F1 Team in this forum, you can post this accusation there too and see if there representative in this forum will respond to you.
Or you can post this accusation on X and tag them or comment this accusation on their X post.

Stunna look into this case.

[AHOYBRAUSE]

Stake rejecting valid proof of residency (KYC level 3) as well as proof of funds (KYC level 4) pretty regularly, seen that in here as well as other outlets like reddit plenty of times.
Mostly they only ask for this when some serious violation took place. I see you bet on some esports, that's always tricky since it's easy to fix those matches.
I mean tbh, it looks a bit sus. You make a big first deposit, then bet 446$ on some higher odds in some random game, I would double check that as well, and I guess so did they. What exactly happened there we don't know. Also, if you actually seek help you should at least share your username or something. I doubt it will help much though since stake doesn't really care about accusation threads here, there is as good as never a reply from them.

[acroman08]

This is stake ANN thread Stake.com - The World's largest Casino - Drake, UFC, Everton, Stake F1 Team in this forum, you can post this accusation there too and see if there representative in this forum will respond to you.
Or you can post this accusation on X and tag them or comment this accusation on their X post.

Stunna look into this case.

They don't respond to cases here anymore, so don't expect much, especially Stunna responding to it. But as holydarness has mentioned, they do have someone(Symphonized) monitoring this board to see if there is a scam accusation or complaint against their casino and report it back to their team.

[logfiles]

Is there still any chance this matter can be resolved?

You haven't told us the complete story. For example, did they tell you exactly why your account was suspended? 
Failure to pass KYC verification is another thing, but what triggered the suspension in the beginning. Also, what reasons do they give for failed KYC verification? I do see you made several attempts to communicated to customer support in vain