Hi everyone,
I am writing this post to warn the community about my experience with Tower.betand to ask for advice or help if anyone knows how to reach their management. [1]
Here is what happened:
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Date of incident: June 12th
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My Username: Yhopiboq291 (automatically generated by the platform)
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Amount frozen: about $2,000 USD
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The issue: Out of nowhere, my account was completely locked, and I can no longer log in.
On June 12th, I received an email from
support@duckdice.io stating that my funds and account were frozen due to a "provider report/flag". I was playing normally and did not make any suspicious transactions or break any terms.
They have provided absolutely zero evidence, explanation, or proof regarding what this "provider report" is about. They just kept my $2,000.
Proof of the email:You can see the screenshot of the email I received here:
https://imgur.com/a/FLBOcR4Why I am posting only now:Right after this happened, I went through a very difficult personal period, which completely prevented me from focusing on this situation or writing online. Now that things are better, I want to warn everyone about how this platform operates and try to recover my funds.
If anyone has a direct contact with their official representatives on Bitcointalk, or knows the best way to escalate this dispute, please let me know.
Thank you for your help.