Sometimes it will be very difficult for us to know if what you are saying is truly the same way it happened when you are unable to feel the proof of it. This is why we strongly advise that some evidence be shown between what transpired and how you have gone to this condition so far with them.
He was a newbie here and just registered yesterday, and he might not be a forum user. Give him time to post issue formats properly.
Without any violation of the rules, I don't think there should be anything stopping you from making withdrawals after you have completed the KYC. This is where some evidence concerning your conversation and their response is needed to know what actually happened.
You will be suprise with the casino can do when your PnL is positive.
Even if your game usually does not need to be further checked, this KYC stuff can happen anytime and randomly check some user while they have statistic the total deposit are more than their withdrawal amount.
In short, PnL positive -> casino can randomly check KYC stuff anytime.
OP, tried to post in this thread with these formats:
[b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]
Copy and paste it in new thread then fill all data.
Make sure to add some pictures as well.