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Author Topic: Shuffle Casino defrauded me of $15,576.30.  (Read 64 times)
LxGvrU00 (OP)
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August 27, 2026, 10:41:19 AM
 #1

Shuffle Account: LxGvrU00

Disputed Amount: $15,576.30 USD



I am a player from China, and Shuffle has left me completely devastated; I am hoping to find help here.



August 25, 2026: I deposited a total of $8,678 and won in the live casino, bringing my account balance to $15,576. I then requested a withdrawal. The casino emailed me asking to upload identity verification documents; after I submitted them and they were approved, customer support informed me that I needed to wait for a manual review (without specifying a timeframe). Subsequently, the casino unilaterally disabled my live chat function, leaving only an email address for contact. I sent emails to that address but received no reply.



It is now August 27; my withdrawal status remains "Pending Review," and I have received no email response. While I understand standard review procedures, I cannot comprehend why my live chat access was cut off. It seems they are deliberately ignoring me, leaving me in constant anxiety that I might lose this substantial sum of money.



I demand that Shuffle process my withdrawal request immediately! I am simply a player who won money through legitimate betting! Why am I being treated this way? No casino treats loyal players like this!



I have posted this same message on Trustpilot and Casino.Guru; I will delete all these posts immediately once my issue is resolved.
Jannn
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August 27, 2026, 10:55:13 AM
 #2

It would help if you could post the proofs and stuffs following the scam accusation thread '' format '' properly with screenshots and stufffs...


But yeah this shuffle site is a bunch of fucking low life scumbag pieces of shit they recently involved with a bunch of scam reports around here with several other people.
so they deserve to get f*****************
black29
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August 27, 2026, 10:56:08 AM
 #3

They did that to me with a $10k deposit and a pending withdrawal of $44,000.  After submitting KYC and having to wait almost 2 weeks, they finally sent me an email saying they closed my account and confiscated all funds associated.  Totaling $48,000.  They cited very vague terms I allegedly violated - game exploitation and haven't responded since.  This all started on July 14, 2026.
348Judah
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A swap that needs a hand? zeto.cash@proton.me


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August 27, 2026, 10:58:07 AM
 #4

Sometimes it will be very difficult for us to know if what you are saying is truly the same way it happened when you are unable to feel the proof of it. This is why we strongly advise that some evidence be shown between what transpired and how you have gone to this condition so far with them.

Without any violation of the rules, I don't think there should be anything stopping you from making withdrawals after you have completed the KYC. This is where some evidence concerning your conversation and their response is needed to know what actually happened.

ryzaadit
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August 27, 2026, 11:55:41 AM
Last edit: August 27, 2026, 12:09:00 PM by ryzaadit
 #5

Sometimes it will be very difficult for us to know if what you are saying is truly the same way it happened when you are unable to feel the proof of it. This is why we strongly advise that some evidence be shown between what transpired and how you have gone to this condition so far with them.
He was a newbie here and just registered yesterday, and he might not be a forum user. Give him time to post issue formats properly.

Without any violation of the rules, I don't think there should be anything stopping you from making withdrawals after you have completed the KYC. This is where some evidence concerning your conversation and their response is needed to know what actually happened.
You will be suprise with the casino can do when your PnL is positive.

Even if your game usually does not need to be further checked, this KYC stuff can happen anytime and randomly check some user while they have statistic the total deposit are more than their withdrawal amount.

In short, PnL positive -> casino can randomly check KYC stuff anytime.



OP, tried to post in this thread with these formats:

Code:
[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]
Copy and paste it in new thread then fill all data.

Make sure to add some pictures as well.

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holydarkness
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August 27, 2026, 04:22:24 PM
 #6

Writing to inform that I am watching this thread, already, and waiting for OP to substantiate his case, so no need for anyone to nudge me [not that I didn't appreciate it].

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