EXMO Exchange - Unresolved Frozen Withdrawal 2016.96 USDC (Ticket #264497)

[muronksv]

Hi all,

I am opening this thread to draw attention to an unresolved issue with EXMO exchange regarding a frozen withdrawal of 2,016.96 USDC.

**Case Details:**
- **Platform:** EXMO
- **Ticket ID:** 264497
- **Withdrawal ID:** 12453296
- **Date:** August 9, 2026
- **Asset / Network:** 2,016.96 USDC (ERC-20)
- **Account Email:** muronksv@gmail.com

**Issue Description:**
On August 9, 2026, I initiated a withdrawal of 2,016.96 USDC. The system rejected the transaction, but the funds were NOT returned to my account balance and have not been delivered to the target address.

I contacted support (Ticket #264497). On August 21, 2026, support agent Artur responded that the issue was sent to the Financial Department for verification. Since then, there has been NO progress, NO response, and NO status update for a week.

Given EXMO's pending shutdown/asset withdrawal phase, delaying funds for weeks without explanation is unacceptable.

I urge EXMO representatives to resolve Ticket #264497 immediately and either execute the withdrawal or credit the 2,016.96 USDC back to my account balance.

I will update this thread as soon as there is any progress or response from the EXMO team.

[The Cryptovator]

Are you talking about Exmo.com? Probably it was centralised exchanges, seems you requested withdrawal 9 August but they have given notice about closing their service 14th July. Haven’t you noticed?

EXMO.com is closing
EXMO.com has taken the decision to commence an orderly wind-down and closure of the EXMO.com platform following the imposition of UK financial sanctions affecting legal entities within the EXMO.com group. We believe that sanctions are unjustified, but we continue cooperation with the relevant authorities.

Notifications
EXMO.com
14-07-2026

When I open this site, the first notice is about the shutdown of their services. I have tried to find if there is any announcement thread of EXMO but found only a few allegations against it. Not sure how you have found them and chosen to use them when we have more reputable exchanges around.

However, since they are in the shutdown phase, it would take some time to withdraw funds. If they are legit, they will definitely return your funds. Try to keep contact with the support team and write on their social media as well. For now I can’t see much more alternative.

[Slow death]

I don't know if you simply decided to use the first exchange you found or not, but it seems like you didn't do any research before using that exchange. In this forum they don't have a good reputation, as you can see from their representative's profile:

https://bitcointalk.org/index.php?action=profile;u=409494

The exchange representative even abandoned the Ann thread years ago: https://bitcointalk.org/index.php?topic=1084193.0

When I read what you posted:

**Issue Description:**
On August 9, 2026, I initiated a withdrawal of 2,016.96 USDC. The system rejected the transaction, but the funds were NOT returned to my account balance and have not been delivered to the target address.

I contacted support (Ticket #264497). On August 21, 2026, support agent Artur responded that the issue was sent to the Financial Department for verification. Since then, there has been NO progress, NO response, and NO status update for a week.

You know they're shutting down the exchange and telling their clients to withdraw everything they have, and I believe you know why they're closing it. If you don't, then I hope you'll take the time to read the reason here:

https://exmo.com/blog/en/notifications/exmo-com-is-closing-please-initiate-withdrawal-from-your-account

So you make a withdrawal on August 9th and see the system reject it and the money doesn't appear in your account. You spend days just watching, not bothering to contact support immediately, even though the exchange is closing down. It's a serious matter, but you waited until August 21st to report this problem to support. In other words, you only contacted support 12 days later. How can someone who knows they're facing an announcement of a company closing, and who was warned to withdraw their funds, act so carelessly?

Honestly, I can't understand your stance. I really hope I'm misunderstanding everything, because it simply doesn't make any sense. Obviously, those guys at exmo.com, after having problems with UK regulators, will be in a hurry to disappear, and obviously the support staff will too, so it will be slower to resolve anyone's problem. You can see that there are more people with the same problems:

https://www.trustpilot.com/review/exmo.com

I highly doubt that this process of closing the exchange and withdrawing people's money will go smoothly. Unfortunately, stealing money from other people has become common in the cryptocurrency market, so even some exchange owners haven't been acting honestly.