I would also like to add that prior to my complaint on Casino Guru, the Responsible Gambling section was completely missing from the site. This means that players had no opportunity to review the policy, let alone access self-exclusion or deposit limit tools.
If this is true, then it is safe to say that they do not take responsible gambling very seriously and that's a flaw in the casino. While they are a good platform in my opinion--they have been in the community for a while now, with what you can call a good reputation--they must do better when it comes to their responsible gambling policy.
If i were them, i'd just pay this user and implement stricter measures for self-exclusion going forward.
They could at least return my deposit, considering that in my complaint to Casino Guru, I pointed out errors they had made—errors they then rushed to fix!))) In reality, though, they’re acting very unprofessionally. I asked their representative to take a look at this thread and, if possible, provide some comments, but they didn’t do so.
