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Today at 07:16:09 AM |
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Hi everyone,
I am opening this thread to publicly report a severe violation of Responsible Gambling rules and basic player protection standards by Bitz Casino (bitz25.io).
Summary of the Dispute:
- Casino Domain: bitz25.io (Bitz Casino)
- Licence: Anjouan Gaming License
- Claim Amount: $1480 USD)
- Cause: Unlawful premature reactivation of a self-excluded account resulting in financial loss.
Timeline of Events:
1. On August 11, 2026, I requested a self-exclusion due to gambling issues. A 3-month block was set until November 11, 2026.
2. I explicitly instructed support in writing: "Please do not unblock me under any pretext during these 3 months, even at my own request." The agent acknowledged this instruction.
3. On August 14, 2026 (less than 3 days later), during an impulsive moment, I asked to remove the block. Instead of upholding the self-exclusion or enforcing a cooling-off period, support unblocked my account in just 8 minutes.
4. Immediately after, I deposited a total of 1480 USD and lost it.
5. When I requested a refund of the deposits made after the breach, Support Agent "Lana" refused and admitted in writing:
"Bcё вepнo, Baм cooбщили, чтo Bы мoжeтe cнять блoкиpoвкy в любoй мoмeнт, тaк кaк y нac нeт cиcтeмы, кoтopaя этo кoнтpoлиpyeт."
(Translation: "That is correct, you were informed that you can lift the block at any time, as we do not have a system that controls this.")
Proof & Documents:
I have filed a formal regulatory complaint with the Anjouan Gaming Authority (ALSI) and hold full chat logs (Exhibits A–E) proving:
- Initial self-exclusion request stating gambling problems.
- Explicit binding instruction NOT to unblock.
- Instant unblocking on August 14.
- Written admission by Bitz support that they have NO technical system to enforce self-exclusion.
- Payment receipts totaling 1480 USD.
Request to Bitz Casino:
I request full financial restitution of 1480 USD deposited after the breach of self-exclusion and immediate permanent termination of my profile across all mirrors.
I advise all players to avoid Bitz Casino, as they completely ignore Responsible Gaming regulations and lack basic player safety controls.
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