WARNING: ChangeHero withholding $93,588 USDT after full KYC compliance

[even1206]

I am posting this to warn the cryptocurrency community regarding ChangeHero.io holding 93,588.86 USDT without valid justification after full verification.

Transaction ID: bsue87adfpsb9amq18
Amount Held: 93,588.863044 USDT (ERC20)
Deposit TxHash: 0xb0dda4cb4784a6d25f90489dc721cf8414f95c9b08fd87d3a08892dc56ab9c0c
ChangeHero Exchange Address: 0x1399234c138337a2fdbc1157fa9b6be77ac6490a

Operating Entities: Herofintechs LIMITADA (Costa Rica) / Hero Payment Solutions Limited (Hong Kong)

Summary of the Incident: I initiated an exchange of 93,588 USDT (ERC20 to TRC20). The transaction was placed on "Hold" instantly. I promptly cooperated with their compliance team and submitted all requested KYC/AML identity verification documents.
Despite full compliance, ChangeHero continues to withhold my funds indefinitely, offering only automated responses to "wait" without processing the swap or issuing a refund.
I have formally issued a 48-hour final notice demanding either the release of the funds or a direct refund to the originating address (even agreeing to standard 10% fee deductions).

If unresolved, formal legal filings and regulatory fraud reports will proceed against Herofintechs LIMITADA and its directors via:
Costa Rica Financial & Fraud Authorities (SUGEF / OIJ / PROCONSUMO)
Hong Kong Police (ADCC) & Customs (MSO)

All screenshots, correspondence timestamps, and on-chain records are preserved. Exercise extreme caution when dealing with ChangeHero.io.

[hugeblack]

Transaction ID: bsue87adfpsb9amq18

I can't find this transaction ID; they may have deleted it.
ChangeHero has a long history of such scam stories; trying to post on Reddit will give faster results than the forum.

[FinneysTrueVision]

ChangeHero only has a 5/10 rating on kycnot.me and their account on the forum, ChangeHero.io, has negative trust after they were accused of scamming someone out of $21,000.

In that case, they did issue a refund, but it came many months after the swap was initiated.

Closing the case

According to the Terms of Use, on 31/01/2020 at 13:39:43 the Service has made a refund to the outgoing Address 0x975f422840ed3729a5b95a60e454e0826b719f4a, Hash: 0x207cc2a75781aecc9b08d6f7e7bfeadce53ff85c7ee509cc79ea8da1b8477d9f. The address will be blacklisted by the Service, and the User or any further operations connected with this address will be blocked.

There are several accusations similar to yours on Reddit. It almost seems like a pattern of selective scamming, where they wait for some really large swaps and then seize those funds and put up as many obstacles to avoid having to make a refund. It should not take very long for them to review your information. Considering their reputation, I expect them to drag this out for some time.

[Trêvoid]

Why would you use ChangeHero for swaps? I really don’t understand. They have been accused by users of being scammers, and there are serious concerns about their reliability and transparency.

Your funds could potentially be held by HTX which is another scammer.

ChangeHero.io hot wallet : 0x016606Acc6B0cFE537acc221e3bf1bb44B4049Ee