As a reminder, always save or download the letter of guarantee file provided before sending funds to an exchange, this applies whether you are trading via desktop or mobile, especially when dealing with privacy coins. This will serve as the most valid piece of evidence in the event of a dispute; otherwise, your claim may be dismissed as fabricated.
i would like to add, as important as it is to save the letter of guarantee, it's as important to verify it before sending any funds. a not so honest exchange could try to pull a quick one and give you the wrong one by "mistake".
Pablo Cash recently faced an absurd accusation involving over 1.4k XMR. The representative provided a clear explanation, and I also believe the claim to be baseless, as the accuser was evasive and refused to provide the letter of guarantee.
https://x.com/pabloexch/status/2114528262647108094$900k is a lot of money, but the burden of proof is on the accuser, and so far he has failed to prove anything.
you know, even if pablo.cash did take his 1400 XMR, but with no letter of guarantee to prove he sent them the coins, nothing happened as far as i'm concerned.
but he might have just been careless and didn't save it. or it's a smear hit job from a competitor, or he was trying his luck to mumbo jumbo his way to get the escrow fund, considering the dispute is on exploit where pablo.cash has the highest escrow deposit... we can only speculate.
The letter of guarantee is important. But what is even more important is splitting that up in to smaller transactions so if any thing ever goes wrong, you lose only a fraction and not all. It is funny that even Pablo Cash them selves recommended to do this a month ago,
We are still at the beginning of building our reputation and are not targeting large exchanges yet. If you need to exchange a larger amount, you can split it into smaller, sequential orders, waiting for each payout before sending the next. To limit exposure, keep each order within the applicable deposit amount-not the combined $23k, as coverage terms differ between platforms.
you would think that would be common sense by now for anyone using privacy exchanges, but apparently not.