[SCAM ACCUSATION] 1win.com – Refusing to credit deposit.

[Thamizhan]

What happened:

On September 1, 2026, I attempted three separate UPI deposits on 1win.com. All three payments were successfully debited from my Airtel Payments Bank account, but the transactions failed on the platform interface. I submitted initial appeals within 20 minutes of failure.
Two days later, only one deposit was credited. The other two deposits (totaling ₹700) remained uncredited.
I raised support ticket SPP-1578390 and submitted transaction screenshots, full PDF statements, and bank confirmation details. After making me wait over 90 hours, 1win support demanded an excessive KYC requirement: recording an external video with a secondary device showing me opening the banking app and navigating to both transactions. I complied and submitted the video. Immediately afterward, 1win support rejected the deposits and told me to contact my bank.

I followed up with Airtel Payments Bank support chat and formally escalated to the Airtel Payments Bank Grievance Officer Desk (Bank Ticket: 4788350421722-1). The bank provided written confirmation that both transfers were fully settled and delivered to 1win's payment processor beneficiary accounts. Because UPI transfers cannot be recalled or reversed after settlement, the funds remain held by 1win’s processing partners while 1win refuses either to credit my balance or issue a refund.

Accused Profile / Service:
 * Platform: 1win.com
 * Support Ticket ID: SPP-1578390
 * 1win Account ID: 303029067

Transaction Details & Bank Settlement Proof:
 * Transaction 1 (₹300):
   * Date & Time: 01 Sep 2026, 08:10 PM
   * UPI ID Paid To: paytm.s1vdu8e@pty
   * Transaction ID: 560901204132097
   * RRN / UTR: 508249462105
   * Beneficiary Confirmed by Bank: Sachin Lenka
   * Beneficiary Account: 001425000000051 | IFSC: YESB0MCHUPI
   * Status: Settled to Beneficiary Bank (Uncredited on 1win)

 * Transaction 2 (₹400):
   * Date & Time: 01 Sep 2026, 09:32 PM
   * UPI ID Paid To: 9954578593m@pnb
   * Transaction ID: 560901218463109
   * RRN / UTR: 624421519241
   * Beneficiary Confirmed by Bank: Denish Das
   * Beneficiary Account: 7296010067333 | IFSC: PUNB0RRBAGB
   * Status: Settled to Beneficiary Bank (Uncredited on 1win)

Proofs:
Deposits screenshots:
https://cdn.imageurlgenerator.com/uploads/cac85274-7754-4bb0-8395-f60bf25bf5e2.jpg

https://cdn.imageurlgenerator.com/uploads/15c72e03-dd46-4631-b220-5814d2f629da.jpg

Bank support chat:
https://cdn.imageurlgenerator.com/uploads/878ddf9d-e113-4c63-a0b5-345b388c62fd.jpg

https://cdn.imageurlgenerator.com/uploads/0a3b439f-3b6e-4cad-b33e-1997bba925c1.jpg

1win chat:
https://cdn.imageurlgenerator.com/uploads/08c828d8-495d-4f52-854f-a278fcc4ccc5.jpg


Bank statement: https://cdn.imageurlgenerator.com/uploads/95a4db1a-899c-4652-b874-aeb6fc388736.pdf

Bank email confirmation:
https://cdn.imageurlgenerator.com/uploads/24758c5f-5dd4-4a5a-a9e0-57d058e9face.pdf

Conclusion:
Airtel Payments Bank has officially verified that the funds were credited to the exact accounts associated with 1win's deposit gateway. Demanding extreme verification steps (multi-device video recording) only to reject settled deposits without investigation constitutes bad faith. I will update this thread if 1win rectifies the ticket and credits the missing balance.



Update

 submitted complaints to the Reserve Bank of India (RBI) Ombudsman, I'll update ASAP when I'll get reply from RBI.

[Mahdirakib]

INR deposit and withdrawal issues happen in different casinos, we have seen so many complaints about this in this forum. There are thousands of complaints like that against different platforms on 3rd party mediators. It is surprising that they didn't credit your deposit even though you tried to prove it through video verification.

If you don't get any response from 1win representative here, then submit a complaint at Askgamblers about this. There are similar complaints against them, where most of them have been marked as resolved.

[ryzaadit]

INR deposit and withdrawal issues happen in different casinos, we have seen so many complaints about this in this forum. There are thousands of complaints like that against different platforms on 3rd party mediators. It is surprising that they didn't credit your deposit even though you tried to prove it through video verification.

Last seeing the case on Stake, BCGame, and now 1win.

Why is the casino still listing INDIA - INR deposit process payment even though there are so many problems with the transaction? I know INDIA has so many users and is currently the No. 1 population in the World.

But this payment process issue also seems to have a problem with the legal laws on there regarding gambling activity.


OP at least your proof is a bit completed and there are many too for support the problem, but just want to share your case with other people. These could take times, some people get more than few weeks for the issue is being solved. Hopefully your issue is being solved faster.

[Shishir99]

submitted complaints to the Reserve Bank of India (RBI) Ombudsman, I'll update ASAP when I'll get reply from RBI.

Casinos and gambling are banned in India; I don't think you would get any support from the government or the banks. You should not mention gambling or casinos.
As for the payment gateway issue in India, there are a large number of scammers who also get into the partner program of the casinos. They often scam the player, and the casinos cannot always verify who is lying here. The customers become the victim while the main scammers are the local merchants.

We have seen hundreds of scam accusations against BC Game in the last two years, which finally came to an end. I have not noticed any scam accusations against BC Game lately. But we don't want to see another casino ruin its reputation because of these scammers. OP, I am mentioning @holydarkness here. I hope he can do something.

[bitbollo]

Even if this activity is banned, the payment receipt it seems doesn't show anything related to gambling (probably they can just using some proxy for small amount).
Anyway why post all of this details in public @OP? You can just use some *** and avoid being exposed to potential scammers.

As mentioned this is not the first time there is a similar issue with similar deposits with this currency... for what I have seen before, once in a "good faith" they have always been credited at the end.
I don't think there is a real interest to scam such amount from OP.

[Thamizhan]

I don't think there is a real interest to scam such amount from OP.

Absolutely right but unfortunately, they ultimately failed to resolve the issue after a great deal of hassle and simply ignored my requests. I followed up by email on September 7th, but I have yet to receive a response.

[bitbollo]

Anyway there are maybe some useful way to fast the process, or probably it's something that requires time?
I don't think (as you mentioned) there is a real interest to "scam"... or I could expect they could handle as non priority (due money sum involved... imagine each country would have similar issues, they will have to face dozens of claims everyday...)
Have you seen how other users from your country have managed similar issues?

[yhiaali3]

While a technical glitch is possible meaning the funds could well have been debited from your bank and reached the casino’s payment processor, only to fail to link automatically to your account ID due to a system error during the deposit, But I believe the onus is on the platform here to manually match the transaction using the Unique Transaction Reference (UTR) provided by the bank.
I do not know what is preventing them from doing so.

I cannot confirm that there is deliberate fraud, but I consider the platform's requirement for complex and excessive procedures such as recording an external video while opening the app and switching between accounts on 1win  is a suspicious and excessive measure.

[Mahdirakib]

~ Why is the casino still listing INDIA - INR deposit process payment even though there are so many problems with the transaction? I know INDIA has so many users and is currently the No. 1 population in the World. ~

Because a large number of Indian users don't use cryptocurrencies who play at different casinos. Most of the popular casinos have gotten a huge number of Indian users by adding the INR payment system. That's why most other casinos follow this now by ignoring the issues.

Anyway there are maybe some useful way to fast the process, or probably it's something that requires time?

It is all about the ignorance of the casino team. There could be an issue related to the INR deposit API. The only possible way is to disable the INR deposit system through bank until the payment system gets fixed.

[AHOYBRAUSE]

~ Why is the casino still listing INDIA - INR deposit process payment even though there are so many problems with the transaction? I know INDIA has so many users and is currently the No. 1 population in the World. ~

Because a large number of Indian users don't use cryptocurrencies who play at different casinos. Most of the popular casinos have gotten a huge number of Indian users by adding the INR payment system. That's why most other casinos follow this now by ignoring the issues.

I never understand why they don(t play at a fiat site then? I mean mostly those sites are better anyway so why force yourself to play in a crypto site where fiat payments are harder to figure out.
We are talking about 7$ here, thinking a site would intentionally not process it and trying to steal is is hilarious.

Just play somewhere else, it's not that hard. Other sites do KYC as well but then fiat payments go much more smooth.

[Agbe]

I don't think there is a real interest to scam such amount from OP.

Absolutely right but unfortunately, they ultimately failed to resolve the issue after a great deal of hassle and simply ignored my requests. I followed up by email on September 7th, but I have yet to receive a response.

Have you contacted them in their various contact channels. Don't only depends on one way or channel of communication with a casino because that might delay the expected answer from them therefore if you know their social media platforms contact, chat them up and they will reply you faster than the email. Or PM the issue to the representative if the person is active.

Fiat currency deposit and withdrawal always have issue with 1win. And that doesn't mean they will not credit you, they will if communicate with them in the rightful way with all the evidences.

[GxSTxV]

You reminded me of a friend situation that looks very similar to yours, and he still couldn’t reach real support from 1win, after making a deposit using a fiat method which was a manual transaction to their agents. Knowing that 1win is using agents to let players deposit, but I can’t understand how they trust these people.

In my friend’s case it was a small multiple deposits, and even after weeks, there was nothing coming in to his account. I personally tried to contact their support team and lost hope just like the time I requested a self-exclusion for my account and they didn’t respond or do it.

[Thamizhan]

[UPDATE - 10 Sep 2026] Formal Chargeback Initiated by Bank via Grievance Escalation (Ticket SPP-1578390)
Case Update:

Following 1win’s continued refusal to credit or refund my two missing deposits (₹300 and ₹400) under Ticket SPP-1578390, I escalated the matter further with the Airtel Payments Bank Grievance Officer Desk regarding the uncredited amounts.
The bank’s Grievance Officer Desk has officially responded under Ticket No: 4788350421722-2.

 * Action Taken: Airtel Payments Bank has formally initiated a chargeback dispute on September 09, 2026, against the beneficiary accounts.
 * Investigation Window: The bank has placed the issue under an official 15-working-day dispute resolution process.

I will keep this thread updated with the final outcome once the 15-working-day chargeback cycle concludes, or if 1win reaches out to resolve the ticket directly.


https://cdn.phototourl.com/free/2026-09-11-f2a2544f-da29-45ab-91c0-c815a9df7b86.jpg

[Bitcoin Smith]

~
https://cdn.phototourl.com/free/2026-09-10-940dd8a0-f247-475f-bc8b-acb94c5bbba3.jpg

Karthik bro, first unga name ah screenshot lerndu hide pannunga.

This case is not new to me, I have been helping similar cases with whatever knowledge I have regarding our banking system and you did what you can do but the chargeback request intiated doesn't mean you will get the money back, the bank will contact who received the money and ask delails like it was supposed to credit to you or credited wrongly and it will be reversed only if the other party agreed that it was not suppsed to credit to their account which is unlikely to happen.

Another possible way is to file an FIR and investigating officer will order the account to freeze or reverse but for the amount we are talking about, will never happen either.

And you forgot that gambling is banned in our country, so if bank official contact you and you gave any comfirmation that funds related to gambling then you will lose your entire account.

[Thamizhan]

~
https://cdn.phototourl.com/free/2026-09-10-940dd8a0-f247-475f-bc8b-acb94c5bbba3.jpg

Karthik bro, first unga name ah screenshot lerndu hide pannunga.

This case is not new to me, I have been helping similar cases with whatever knowledge I have regarding our banking system and you did what you can do but the chargeback request intiated doesn't mean you will get the money back, the bank will contact who received the money and ask delails like it was supposed to credit to you or credited wrongly and it will be reversed only if the other party agreed that it was not suppsed to credit to their account which is unlikely to happen.

Another possible way is to file an FIR and investigating officer will order the account to freeze or reverse but for the amount we are talking about, will never happen either.

And you forgot that gambling is banned in our country, so if bank official contact you and you gave any comfirmation that funds related to gambling then you will lose your entire account.

Mikka nanri, link updated

[ryzaadit]

Even if this activity is banned, the payment receipt it seems doesn't show anything related to gambling (probably they can just using some proxy for small amount).

Indonesia also has strict regulations for gambling activity, we also prohibit these. But we are one of the countries getting targeted, and for (FIAT) transactions, usually the casinos are mostly running locally (I.E South Asia) they're using tactics masking as merchants (Internet Provider, Pulsa, Shops, and Other). That's the reason why the transaction is not having relationship about gambling. Selling and buying other banks is also becoming pretty common right now, especially on Facebook. Mostly they will buy those and use it for receive payment deposit + laundry the money later.

I never understand why they don(t play at a fiat site then? I mean mostly those sites are better anyway so why force yourself to play in a crypto site where fiat payments are harder to figure out.

Agree.

I play with FIAT on BK8 and Crypto on (Stake, Shuffle, and others). I must say, casino who are running with FIAT transactions are better than a casino site who running a site with crypto for FIAT transaction. They know what they do, I have transaction FIAT in BK8 & Stake. Here my review.
- BK8 Fiat Transaction using QR, the process credits in under 20-30 second.
- Stake Fiat Transaction using QR, the process credits takes around 30 mins.

I overview the payment process BK8. They used:
- QR stuff, using merchant system, they masking it.
- Manual transfer (possible using someone else name bank), mostly they buy and sell someone else bank.
That's why they're pretty fast to be credited, rather than using third parties payment.