We would like to formally address this complaint and clarify BiggerZ's position.
First and foremost, we firmly reject any suggestion that BiggerZ has arbitrarily withheld player funds or refused to process a legitimate withdrawal without justification.
This case is not a routine withdrawal dispute. The account in question was flagged following a notification from our platform provider concerning irregular activity that required further investigation. BiggerZ takes such notifications extremely seriously. Protecting the integrity of our platform, our gaming ecosystem, and our players is a fundamental responsibility, and we will not compromise our risk and security procedures under any circumstances.
A comprehensive investigation was conducted, covering the account's gaming activity, transaction history, Following this investigation, BiggerZ made the decision to permanently close the account in accordance with its internal risk policies. We stand firmly behind this decision.
We also want to address the duration of the investigation. Complex cases involving multiple providers, technical reviews, and extensive transaction histories require appropriate time and diligence. Our priority is to ensure that decisions are based on a thorough assessment of the available evidence rather than rushed conclusions
The time taken to complete this investigation reflects the seriousness with which we approach such matters.
Our findings, supporting documentation, and complete position have already been shared privately with the Casino Guru team for their assessment, we will not publicly disclose sensitive account information, internal risk assessments, or confidential findings simply in response to public allegations.
BiggerZ remains fully committed to fair gaming, platform integrity, and the protection of legitimate players. Equally, we reserve the right to take appropriate action whenever serious integrity concerns arise.
Our position on this case remains unchanged and is supported by the findings of our investigation.
BiggerZ Team
Why did you stop replying about this case at casinoguru??
https://casino.guru/complaints/biggerz-casino-player-s-withdrawal-has-been-delayed-1Also, what did the player do to warrant you taking all his deposits/winnings? You use a lot of words in your reply but you give no reason for your actions, which is kinda funny. All you bring here is some empty explanation without anything clearing up the situation.
Pair this with you stopping replying at casinoguru and it paints a pretty grim picture.
I urge OP to create a flag against you people because this case looks fishy as hell. I doubt you are even close to having the funds to pay the guy.
