A friend of mine—someone I referred—won 2 BTC at the casino known as Bitcoinvideocasino (URL:
https://bitcoinvideocasino.com/slots; Bitcointalk profile:
https://bitcointalk.org/index.php?topic=130242.0). Although he won 2 BTC there, they haven't paid out his winnings in two months; he only received a refund of his deposits and nothing else, and later he sent a message of admin to my friend via Telegram stating this.
Hi J D, hello all,
I have been out of action for a while due to some offline issues, and Telegram was not being checked as a result. Apologies for that. I am only getting to check all of the communication around this issue here now, and the debacle around it.
BVC has paid out every win there has ever been on our casino (amounting to thousands and thousands of BTC), and we continue to do so. We were the first ever crypto casino in existence and we have an impeccable legacy. We certainly have no intention of sullying that!
J D, as per our email last month:
Please accept my sincerest apologies for the delay on issuing your winnings, and for the lack of communication around it.
Your Craps progressive win is confirmed and legitimate, and you're being paid in full: 2.0379 BTC.
A bit of background on the jackpot, since you'd already spotted that the number didn't fit the current credit economics. You were right on that. This was a legacy jackpot: it accumulated under the previous operator, under the older (larger) credit denomination. When the casino changed hands and credits were rebased, that legacy pool wasn't recalculated to the new denomination, and because Craps sees very little play the discrepancy went unnoticed. "Legacy" here just means the prize predates the current operation and was carried over from the prior one rather than built up under today's credit sizes.
Because of that history, this payout is being funded separately from general casino funds - it's being handled as its own obligation rather than out of day-to-day operating balances or prize pools.
On the payments: the full 2.0379 BTC will be paid to you in monthly instalments of 0.1705 BTC over 12 months (which covers your entire current account balance of [PRIVATE] BTC - the account has a withdrawal limit of 0.1705 BTC per month, so you will be able to withdraw any additional funds in month 13), starting in August, in line with our terms of service covering the release of large payouts over time. That schedule is fixed and we will hold to it.
One thing I also owe you directly is a direct apology: when the win came in we restricted access to your account while we verified it, and that wasn't handled correctly. Due to the fact that it was a legacy prize and not one within the boundaries of normal operation, there was miscommunication among the team about who was actually taking care of this and I had considered it taken care of until I checked back in today. That was our mistake, and I'm sorry for the uncertainty it caused you. From here on out I will be handling things directly.
Having just checked your account I can see you have made four withdrawals already totalling 0.1705 BTC for August. Two of those (0.05 BTC each) were made to the previous address you had set, and the two remaining (0.05 BTC and 0.0205 BTC) to the alternate monthly address that you requested it be changed to.
I accept and understand that the timing around this should have been handled a lot better, but given the extensive communication with support via email it is a little disingenuous to portray the situation as something it is not. Please let us know if there are any further issues at all, and we will take care of them promptly.
Thanks all!
However, he has not received any payment—neither the full amount nor the monthly installments—that he promised.
What do you think?