Note: This is a paid post. If you have any questions, feel free to post them here, and someone from the team will get back to you shortly.
If this post is a paid one and you were hired by the Unbox.gg company and team to post this one, you will need to ask them to create their own account, as a representative in this forum, to read, and answer questions as well as any customer support request from community.
Is it like you were hired only to post the OP, and nothing more, or you was also hired as a contact point to forward questions in this announcement thread to the Unbox.gg team, and get answers from them, before posting replies here on their behalf?
From your post, I guess you are not responsible for the second task, and someone from Unbox.gg will officially join here.