They froze my $55 over a Telegram loan argument — then a fake "support agent" stole my driver's license.
Here's how it went down: I had a private $71 loan dispute on Telegram. The other guy reported my Cwallet. No warning, no email — my account just died. Then I deposited $55 in Bitcoin and discovered the freeze on a failed swap. On-chain proof, KYC verified, everything documented.
Support's answer? "Go settle your private debt with the guy who reported you, have HIM withdraw the report, then we'll unban you." Read that again. My money stays locked until my opponent forgives me.
Then it got worse. A "Chloé - Community Support" (@Chloe_CWALLETT — note the double T) slid into my DMs: "phantom wallet deduction... account compromised... verify your ID to unlock." I sent my Louisiana license + selfie. Then came the link: sterlinggate.org — a fake $2,500/mo "investment platform" that would have drained me next.
The loan flow? I can prove on video the accuser never touched my frozen wallet — history search returns zero. The money trail, the freeze banner, the quotes, the phishing chain — all screenshotted, hashed, and ready.
$55 isn't the point. Any wallet that outsources justice to your accuser — and lets impersonators harvest IDs in the freeze window — isn't safe for anyone's money.
[Complaint] Cwallet restriction — post-restriction BTC deposit frozen, withdrawal denied (~$55, Sept 2026)Scam Report Format (board-required):What happened:
KYC-verified Cwallet account restricted ~Sept 10-11, 2026. Per support@cwallet.com (Sept 11 01:53), restriction is connected to another user's report about an off-platform personal-loan disagreement; my proof was deemed to lack Cwallet Order IDs. A 0.00073397 BTC deposit made Sept 10 is now inaccessible; app states withdrawals restricted. Private escalation sent, awaiting formal review.
Scammers Profile Link:
N/A — platform custody complaint, no Bitcointalk forum user. Platform: cwallet.com
Reference Link:
https://mempool.space/tx/b757a0bc9e0e7ae40efa6634521aac2141cc100f7e2c6baec3a5195d761100fd
https://cwallet.com/verification
https://docs.cwallet.com/getting-start/official-links
Your username:
Cwallet Profile ID available privately to staff (KYC-verified account, login email on file with support)
Amount Scammed:
0.00073397 BTC (~$55-56 at time)
Payment Method:
BTC on-chain deposit to Cwallet custodial wallet, Sept 10 2026
Proof of Payment:
tx b757a0bc9e0e7ae40efa6634521aac2141cc100f7e2c6baec3a5195d761100fd — confirmed block 966391, Sept 10 18:39 UTC, 73,397 sats. Receipt + Transfer history + portfolio screenshots below.
PM/Chat Logs:
Quoted verbatim below, attributed per agent.
Additional Notes:
KYC approved ("You are verified!"). No restriction notice found before deposit (full notification export available). Screen recordings available. Separate Telegram impersonator (@Chloe_CWALLETT) reported separately — ID imagery will NOT be published.
My Cwallet account was restricted around Sept 10-11, 2026. According to support, the restriction is connected to reports from another user about an off-platform dispute. I dispute the report but have not seen Cwallet's evidence, so this post sticks to what I can document: a post-restriction-date deposit that is frozen with withdrawal denied.
I am NOT asking the forum to settle the underlying private loan disagreement. I am asking about custody process: release or documented review of the frozen deposit.
2. TimelineMay 08 — Claimed repayment receipt 0.8 SOL / $73.5, off-chain (disputed by other party, who claims default)
~Sept 10 — Restriction applied (exact time unknown)
Sept 10 1:32 PM wallet / 18:39 UTC chain — Deposit 0.00073397 BTC ($56.54), tx b757a0bc9... (block 966391)
Sept 10-11 — First support contacts; login issues reported
Sept 11 01:53 — support@cwallet.com formal notice: "multiple reports... preliminary evidence... lacks Order IDs"
Sept 11 — In-app: "risk control... disabled" / "Order id please" / "cannot verify off-platform receipts" / chat closed
Sept 12-14 — Emails + screen recordings sent; follow-ups
Sept 13 — Reported impersonator contact (separate security track, handle reported)
Sept 16 — tx independently verified on mempool.space
temporarily restricted due to multiple reports involving off-platform transaction disputes... transfer proof lacks Cwallet internal Order IDs
restricted due to risk control policies, and all account functions are currently disabled
we cannot verify the authenticity of off-platform receipts... resolve your dispute privately
Order id please
Please let the other party contact us and withdraw the report, so that we can lift the restriction
settle the debt through alternative channels. Once settled, we can assist in unbanning
Support also directed evidence to
support@cwallet.com for review by "the dedicated team member in charge."
4. What the available evidence shows- Deposit + balance + freeze: receipt, mempool-confirmed tx, Transfer history "Receive 0.00073397 BTC Succeeded", ~$55.59 portfolio, banner "Something abnormal about your account and withdrawals have been restricted."
- KYC: "You are verified!" / "application for verification has been approved."
- Notice: full notification-list export (38s video, uncut) shows no restriction entry; announcements are maintenance-only. First written statement on hand is Sept 11 01:53.
- History search for the reporter's Cwallet ID returns "No results" on video (70s recording, uncut).
- Underlying matter, by both sides' accounts: off-platform personal loan with disputed repayment. No Cwallet Order ID linking the frozen wallet to the dispute has been provided to me.
5. Disputed / unverified points (being transparent)- Whether any report was inaccurate — I have not seen Cwallet's evidence.
- Who owes whom on the loan — both sides disagree; not for the forum to decide.
- Exact restriction timestamp.
- A Sept 13 payment-password change was made by the account holder (authorized).
6. Phishing / impersonation (separate, for awareness)Telegram handle @Chloe_CWALLETT (display "Chloé - Community Support") used the freeze window with "phantom deduction / compromised / lockdown / balance deducted" messages and pushed signup at sterlinggate.org (fake-investment indicators, fresh domain). Handle reported. No ID imagery published here, ever. Real channels per docs:
support@cwallet.com, cwallet.com/support, verify at cwallet.com/verification.
7. Request to Cwallet1. Case number + appeal procedure.
2. Withdrawal-only review of the post-restriction 0.00073397 BTC deposit, or written reasons.
3. Written confirmation whether third-party report withdrawal is required for off-platform matters.
4. What evidence would suffice (exact Order-ID / ticket requirements).
8. Current statusRestricted, withdrawal denied. Private escalation sent [PUT DATE]. Deadline [PUT DATE+7]. Will update to [Resolved] if fixed.
9. Evidence (talkimg links)https://talkimg.com/images/2026/09/17/UqYgfm.png — A4 on-chain receipt Sept 10 1:32pm + txid b757a0bc9…
https://talkimg.com/images/2026/09/17/UqYbIC.png — A1 Transfer history "Receive 0.00073397 BTC Succeeded"
https://talkimg.com/images/2026/09/17/UqY7Wl.png — A2 Portfolio $55.59 (uploaded as UqY7Wl)
https://talkimg.com/images/2026/09/17/UqYBQ1.png — A3 Send screen, restriction banner (payee redacted)
https://talkimg.com/images/2026/09/17/UqYi8W.png — C7 KYC approval
https://talkimg.com/images/2026/09/17/UqYKAJ.png — E1 impersonator profile, handle only (media cropped)
https://talkimg.com/images/2026/09/17/UqYp5b.png — A1b history search User_28809 → "No results"
Videos (uncut, link on request): 38s notification export / 33s history search / 70s recording + chat.
Hashes available on request. No ID/selfie, no email addresses, no passwords/PINs will ever be posted.
Note to mods: full .eml headers, screen recordings, and Profile ID available privately to verified Cwallet staff. I will not negotiate with the reporting party privately and will not send funds to anyone claiming to "help" via PM. 
