MineBit Casino is a Scam

[lohxuankai]

MineBit Casino will certainly honor most of their withdrawals but when it comes to a staggering amount of $800K USD, they will come up with all sort of excuses to avoid paying out, even to the extent of voiding all your Balance.

This is how @MinebitHQ and co-founder/Ex CEO of DuelBits Marco Pinnisi, voided over $800,000 USD of my legitimate winnings.

Since August 2025, MineBit Casino has refused to pay out my balance of over $800,000 USD, hiding behind selectively quoted terms, deleted chat history, and illogical claims. Here is the complete breakdown of what happened.

1. The Bait & Switch
It started with normal gameplay. I made an initial deposit and successfully withdrew $4,400 USD. MineBit’s game providers directly verified the legitimacy of my bets before processing the payout.

Shortly after, MineBit’s Head of VIP, "Kate," personally reached out on Telegram to build rapport, encouraging me to deposit more raw cash and stay active on the platform.

2. The Ghosting When I Hit Big
I continued playing with 100% raw cash—no promotional bonuses, no rakeback, no wagering requirements. My balance grew to USD 800,000+.

As soon as I attempted to process further withdrawals:

"Kate" abruptly claimed she no longer worked at MineBit.

She deleted our entire Telegram chat history and blocked me.

My account was abruptly locked and closed.

3. Changing Justifications & Video Evidence
MineBit initially claimed my winnings were voided because I am a resident of Singapore. However, all gameplay occurred while I was physically in Malaysia. I provided clear passport documentation showing my Malaysia entry stamp with no exit stamp during the active gameplay period.

Once provided with proof, MineBit changed their stance, claiming Malaysia was also a restricted jurisdiction.

The truth: I have video evidence of a Telegram conversation with MineBit’s Social Media Manager explicitly confirming that playing from Malaysia was permitted and that withdrawals would have zero issues.

4. Breaching Their Own Contract (Clause 10.3)
MineBit cited Clause 10.1 and 10.3 of their Terms & Conditions to justify closing my account. However, they selectively omitted the second half of Clause 10.3, which explicitly states:

"...in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so."

At account closure, my balance was $800,000+ USD. Under their own written contract, this entire balance is owed back to the player upon account closure.

5. Retracted Offers & Fake Claims
"Deleted Data": During an AskGamblers dispute, MineBit offered to refund my deposits. But once AskGamblers closed the case on internal guidelines (stating they cannot judge T&C fairness), MineBit retracted their offer, claiming my "account data was deleted." How does a licensed casino simply "lose" player data?

False Bonus Abuse Allegations: MineBit threw out vague claims of "bonus abuse." I never activated or wagered a single promotional bonus on their platform. Everything was played with raw deposited cash.

Summary
I have been fighting this issue for nearly a year with zero assistance or resolution, did not even receive any response from Anjouan Gaming after I filed my dispute.
@MinebitHQ and Marco Pinnisi are acting in clear bad faith, violating their own published contract, and withholding life-changing funds.

Recently during the period of August 2026 and September 2026, through a trusted 3rd party individual, MineBit initially offered me $20,000 to settle this issue, with these following conditions:

1. Mark all as resolved and copy his apology into all of the forums
2. Make a clear X post about all of this
3. Sign a legal document confirming he cannot further defame Minebit and admit prior defamation and they agree not to legally do anything about the past

I mean, need I say more? Mind you, during the entire discussion, I have not talked to anybody from MineBit, it was all through the 3rd party individual. Even my request to speak to them directly was ignored.

It sucks to still see them still operating and promoting on places like Bitcointalkforum..

[DubemIfedigbo001]

This sounds very painful, could you provide some pictorial evidence at least to make your accusation more solid, maybe screenshots of your account having the balance, image of some of your chats with customer support where they claimed you were gambling from a legitimate country(Malaysia) and some of your discussions with them. just to make things more convincing. Use www.talkimg.com to host it.

You may add the images to your OP and I'll quote you for visibility

You can use this format.

Scam Report Format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

[Hatchy]

I have been fighting this issue for nearly a year with zero assistance or resolution, did not even receive any response from Anjouan Gaming after I filed my dispute.
@MinebitHQ and Marco Pinnisi are acting in clear bad faith, violating their own published contract, and withholding life-changing funds.

It's really sad to hear about cases like this from casino users. It's becoming common for some casinos to play this exact game on players after they make a big win. They still couldn’t give a clear reason why they restricted your account from withdrawals and kept looking for an easy way to close the case.How on earth can a casino lose a player's data after they have already gone through KYC? It's just not right how they handle these situations.The case has already been going on for a long time, and you probably should have created the scam accusation much earlier on the forum.

For now, just follow the template quoted by DubemIfedigbo001 and let's see what their representative on the forum has to say about your case.

[ryzaadit]

Checking on the history post from @OP.

I tried to be as neutral as possible, but @OP already opened a thread case against MineBits in AskGambler with thread: https://www.askgamblers.com/casino-complaints/minebit-casino-closed-and-voided-800000-usd-winnings-due-to-jurisdiction-restrictions.

The case was closed as "Resolved" and the decision is being made by AskGambler:

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that MineBit Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Now for @OP. AskGambler & CasinoGuru are independent third parties and mostly handling every issue against the casino, and since the verdict result already out. We Bitcointalk users are also sometimes suggested to everyone who has an issue in casino on both of these services and also followed what's the outcome of result complain as well. If you not satisfied with the result, then you can follow AskGambler suggestion.

However AskGambler decide MineBit acted with T&C and there is nothing wrong from their view. Now, since seems you don't satisfied with the result from AskGambler have you consider opened a same case in Casino Guru.

What's happens, if both of the third parties service (Casino Guru & Ask Gambler) have the same decision? Did you gonna to accept it?

[lohxuankai]

BET HISTORY: https://www.talkimg.com/images/2026/09/17/UqJ4Rq.png

BET HISTORY: https://www.talkimg.com/images/2026/09/17/UqJLI2.jpg

BALATANT OMMISSION OF CRUCIAL DETAILS OF THEIR OWN T&C: https://www.talkimg.com/images/2026/09/17/UqJ1Az.png

BLOCKCHAIN CONFIRMATION OF MY FIRST 4.4K WITHDRAWAL WITH 0 ISSUES: https://www.talkimg.com/images/2026/09/17/UqJc5c.png

CASINO GURU SHOWING MALAYSIA AS ACCEPTED COUNTRY: https://www.talkimg.com/images/2026/09/17/UqJoUP.png

EMAIL WHERE THEY ASKED FOR PROOF OF GAMEPLAY: https://www.talkimg.com/images/2026/09/17/UqJ7eG.png

SCREENSHOT OF THEIR OWN T&C: https://www.talkimg.com/images/2026/09/17/UqJ51j.png

TELEGRAM MESSAGE FROM THEIR HEAD OF VIP KATE: https://www.talkimg.com/images/2026/09/17/UqJBQD.png


Note: I did not manage to take a screenshot of my account balance when it was $800K, I was still in the midst of gameplay and my account was suddenly blocked so I did not have the chance to do so. Mind you, I nearly lost all my balance while waiting for them to complete my KYC but immediately after I manage to reach 800K, they suddenly completed KYC Checks and decided to void all my balance.