I am also not sure why Kucoin would deny that they are in possession of the funds as Lizex claims, and if i was to believe one party, i'd believe them over Lizex.
If you look at our conversation this denial from Kucoin upsets me too to be honest, sadly we can not verify. So there will be no resolution or very hard to find a resolution by going that route.
It is also clear from the conversation that there are sub-accounts involved and the customer (OPs fund went to that account, if that is true). Since Lizex is not registered, Kucoin and Lizex are partner (Kucoin is the liquidity provider), OP don't want to fill out the EDD via Lizex so the
only way to resolve it is contacting the Singapore Authority and send them the document or whatever they ask. Moreover, If Kucoin is holding the fund (we don't know if they are not too) they will act upon the authorities request.
AB de Royse777
1. provide the lizex company’s complete details.
2. provide verifiable proof that KuCoin is holding the funds
not merely an email just in dm.
Of course, Lizex won’t come here because they know we’ve busted their scam.
You and I both know they are not registered company so you are asking an invalid question. Regarding the verifiable proof - what kind of proof you are looking for? I can pass it to Lizex.
Your excuse was not to give KYC to Lizex because they are not registered. Now since you don't need to give the KYC to Lizex but asked to give it directly to the authority then what keeps you away to contact the authority and do so, the EDD?You are here to get your funds returned which I am trying - I am a volunteer., not paid by you nor by Lizex (they were my ex client). If Kucoin is really holding the fund then you will only get the fund returned by acting upon what they requested.
Your goal is to get the fund returned and I expect you to co-operate.