Thunderpick (thunderpick.io) – Account blocked after withdrawal

[Darkhorsee]

Operator: Thunderpick (Paloma Media B.V.)
License: Curaçao Gaming Authority OGL/2024/677/0722
Website: thunderpick.io
Username: DarkHorsee
Country: Ukraine
Disputed amount: 322 USDT

What happened:

I deposited $200 and received a 100% bonus.
Placed only 9 bets (mostly CS:GO).
Then requested a withdrawal of 100 USDT.

Immediately after the withdrawal request my account was blocked and I was told to contact support.

KYC process:
They required:
- Multiple selfies
- Selfie holding ID
- Selfie holding ID + paper with casino name, current date and my signature

I completed all of the above successfully.

For Proof of Address I submitted two different official bank statements from two separate licensed banks (full PDF) on 17.09 and 18/19.09.2026. Both clearly showed my name and residential address.

Thunderpick rejected both documents and keeps demanding a third Proof of Address “from a new source”.

I sent formal complaints to:
- service@cs.thunderpick.io
- kyc@cs.thunderpick.io
- disputeresolution@cs.thunderpick.io

They ignored the formal complaints and only continue sending the same template.

This looks like a deliberate delay tactic after the withdrawal request.

I have already filed complaints on Casino Guru and AskGamblers.

Has anyone else experienced the same issue with Thunderpick?

[$crypto$]

Has anyone else experienced the same issue with Thunderpick?

Thunderpick representatives have not been active for a long time, this casino also has fraud allegations that have not been resolved until now, Thunderpick also has a negative belief because it cannot solve it.
Thunderpick.io SCAMMED ME FOR 1049€
https://bitcointalk.org/index.php?action=trust;u=2638897

[acroman08]

For Proof of Address I submitted two different official bank statements from two separate licensed banks (full PDF) on 17.09 and 18/19.09.2026. Both clearly showed my name and residential address.

Thunderpick rejected both documents and keeps demanding a third Proof of Address “from a new source”.

When they said, "from a new source", maybe they are asking for a utility bill that also has your address on it. I remember casinos asking for it before to verify the gambler's address. Just to be clear, I am not 100% sure if that is what Thunderpick is asking, I'm just saying it has been asked before.

Also, if you don't mind, can you provide evidence supporting your claims?

[The Cryptovator]

They ignored the formal complaints and only continue sending the same template.

This looks like a deliberate delay tactic after the withdrawal request.

I have already filed complaints on Casino Guru and AskGamblers.

Has anyone else experienced the same issue with Thunderpick?

They have seemed inactive for almost four years. So posting on the forum won’t help much unless someone has direct contact with them. To be honest I am not even familiar with them since they aren’t active on the forum and I am not sure they have any active promotion here.

Since you filed complaints with mediators, you have to wait for their reply. From the forum end we don’t have too much since they are inactive. Mediators would force them to comply with them. Don’t give up; try to complete their requirements if possible. Otherwise keep continuing to talk with the mediators.

[albon]

Thunderpick representatives have not been active for a long time, this casino also has fraud allegations that have not been resolved until now, Thunderpick also has a negative belief because it cannot solve it.
Thunderpick.io SCAMMED ME FOR 1049€
https://bitcointalk.org/index.php?action=trust;u=2638897

Thanks for pointing this out to the OP. As you said, this is exactly why I was one of the first to leave negative trust and open a flag against them.

I knew about many scam accusations against them, where they ignored the victims and didn’t even try to solve the issues or respond to the accusations. The negative trust on Thunderpick’s forum account should have been enough for the OP to stay away from them.

Unfortunately, many people don’t check a casino’s reputation before using it. Their lack of response to disputes and scam accusations, along with their inactivity on the forum, is a bad sign and makes me seriously question their involvement in scams.

I would recommend staying away from them. I also encourage members to support my flag if you think they could put users at risk.

[Darkhorsee]

For Proof of Address I submitted two different official bank statements from two separate licensed banks (full PDF) on 17.09 and 18/19.09.2026. Both clearly showed my name and residential address.

Thunderpick rejected both documents and keeps demanding a third Proof of Address “from a new source”.

When they said, "from a new source", maybe they are asking for a utility bill that also has your address on it. I remember casinos asking for it before to verify the gambler's address. Just to be clear, I am not 100% sure if that is what Thunderpick is asking, I'm just saying it has been asked before.

Also, if you don't mind, can you provide evidence supporting your claims?

  https://talkimg.com/images/2026/09/22/U0dsTd.jpg
Yes, here is the third request, even though they had previously received two unique bank statements from different banks—documents they themselves accept.

[Mahdirakib]

~snip~ For Proof of Address I submitted two different official bank statements from two separate licensed banks (full PDF) on 17.09 and 18/19.09.2026. Both clearly showed my name and residential address.
Thunderpick rejected both documents and keeps demanding a third Proof of Address “from a new source”. ~

Unfortunately, you aren't going to get any help from this community or any 3rd party mediators regarding this issue. Because Thunderpick doesn't cooperate with the mediators, and they are also inactive here. You have only one option left there, try to complete the address verification by getting documents from other sources.

At Askgamblers, the last two complaints are also related to delayed KYC verification at Thunderpick. Where this one is completely similar to your issue.

[logfiles]

Their reputation is already so bad in this forum and when I look at the complaints on askgambers, out of the 10 complaints, only one from three years ago was resolved. I am not able to look at their reputation score on casinoguru probably because my country is blocked from using the service but this are the kind of things you should have first looked at before making any deposit and playing there. I sort of feel bad that you case might not get resolved.

Try to ask them to be specific on what other kind of proof of address document do they need