degen.com, not honoring winnings or deposits

[klevisi]

Hello!

I deposited twice on degen.com, a betting site which existence I found out here on bitcointalk. 2 small deposits, totalling 60 usdt minus the fees. After playing for a week or so my account reached 116 usdt and I decided to withdraw some of my money, extactly 86 usdt. Now, they advertise that they pay instantly but this was not my case. After some time I contacted them on live chat, and they told me that my withdrawal was being checked and will be honoured later. I was not comfortable with this site anymore and decided to withdraw the remaining 30 usdt on my account and curiously that payout went through. I received that withdrawal request but the bigger one is not being paid for 2 days and they have also stopped responding on live chat. I really can't explain otherwise than they are scam or failing betting site.

Screenshots of proof of what written above:  https://imgur.com/a/adO9jQG

[Bitinity]

You are having 2 on going scam accusations, one against degen as what you shared here and the other one against kikabet. Were you playing sports betting only on these 2 mentioned casinos? If so, I guess the main issue can be from the sports provider as most accusations related to sports betting usually related to the provider. Have you ever been banned or blocked or limited in other casinos with the same sports provider before?

[Coyster]

The amount is quite small and the casino should have sorted this out quickly. It does not make any sense for them and their business, to see scam accusations for amounts as small as $86. It is funny just thinking about it, what kind of checks would require 2 days for an amount that is less than $100.

Degen has had quite a few scam accusations against them in the forum, and a few of them were resolved when an independent third party got involved, if i remember correctly. Maybe you can wait a few days before escalating to ADR, to see if that would get it sorted.

[AHOYBRAUSE]

Hello!

I deposited twice on degen.com, a betting site which existence I found out here on bitcointalk. 2 small deposits, totalling 60 usdt minus the fees. After playing for a week or so my account reached 116 usdt and I decided to withdraw some of my money, extactly 86 usdt. Now, they advertise that they pay instantly but this was not my case. After some time I contacted them on live chat, and they told me that my withdrawal was being checked and will be honoured later. I was not comfortable with this site anymore and decided to withdraw the remaining 30 usdt on my account and curiously that payout went through. I received that withdrawal request but the bigger one is not being paid for 2 days and they have also stopped responding on live chat. I really can't explain otherwise than they are scam or failing betting site.

Screenshots of proof of what written above:  https://imgur.com/a/adO9jQG

Simple answer. The 30$ withdrawal went through because it was less than what you deposited, basically every casino that is not a total scam processes instantly as long as you withdraw a lower amount than your deposit history. Problem is always getting winnings (profit) out of the sites because that's when they often enough want to know who you are, so they ask for KYC and come up with random checks. Of course if you only lose no such checks would emerge.
Anyway, since they already showed "willingness" to withdraw I wouldn't call them a scam if I was you. Just wait a bit, those 86$ won't change your life so you can wait a bit.
I understand that it's actually ridiculous for a casino to "check" such tiny withdrawals, but that's how it works sometimes. It's all a scheme often enough. They want the player to get frustrated, maybe cancel the withdrawal and lose the money in the process. Just wait and if they still refuse payment after some more time you can still update here.

[Perfectbaby]

The amount is quite small and the casino should have sorted this out quickly. It does not make any sense for them and their business, to see scam accusations for amounts as small as $86. It is funny just thinking about it, what kind of checks would require 2 days for an amount that is less than $100.

Degen has had quite a few scam accusations against them in the forum, and a few of them were resolved when an independent third party got involved, if i remember correctly. Maybe you can wait a few days before escalating to ADR, to see if that would get it sorted.

Sorry to say this, it is something very surprising to see that when the complaint initiated a withdrawal that is a bit higher, the fund weren't approved but after that, he also tried another remaining balance which was extremely lower and it was released while the other bigger hasn't be approved. Does it mean that they have different individuals who is releasing those payments separately or what?

Of course you are right, 80-100$ is quite small for them to be label as scam.
Sometimes the accusation we are seeing is tiring because most of the casinos doesn't present themselves as they are promoting themselves. I mean, they are not displaying the true nature of what they do preached about themselves on their gambling site.

[Coyster]

Does it mean that they have different individuals who is releasing those payments separately or what?

No, that is not it. AHOYBRAUSE explained it perfectly above, most casinos would allow you withdraw amounts that are lower than your deposit, without much hassle. Now, taking your winnings is where many of them draw the line and they start asking questions.

Of course you are right, 80-100$ is quite small for them to be label as scam.

Uhm, that's not exactly what i said. I said the amount is too small for the casino to be going through extensive checks for over 48 hours. You'd expect withdrawals of smaller amounts such as this to be settled quicker.