1win stole me 1715usdt without any explanation

[HajiBagi]

This is strange about them, and i have not seen anyone complaining about them like this, maybe it happened but i have not seen anyone complaining that they refuse to allow them to withdraw their remaining balance, maybe you did something that is violate their rules and they decided to close your account, from my own understanding, I think they will allow you to withdraw your funds but it will take some time or hours before allowing it since you violated their rules.

I don’t think you should panic about it, since you have complained to them and you have do some necessary things they ask you to do, you will be able to withdraw your remaining balance, you just have to calm down and wait for their response.

[Tetu100]

Yet I really dislike the way casinos handle cases like this. Either give them a reason for the ban or straight up pay them and then ban them. You can't just ban without explanation and expect the player moves on from the situation. 

That is one thing I am not in support with, If a casino is taking any action against a particular player then let the reason why the action was taken be clearly stated. Perhaps, this will justify the action and will even make the gambler in question not to feel bad or cheated. However, i really hope everything will be settled amicable. Because seeing complains or accusations again a particular casino is not that healthy for any business at all, this can destroy a business image if it's not treated accordingly.

[vpuravida]

The Cryptovator, icopress Thank you for letting us know. we have passed the information on to the appropriate person.

vpuravida We will also be publishing an official response soon, thank you for your patience.

thanks

answer will be published in this threat??

They'll make an official statement regarding your case, but an official statement doesn't always lay out very clearly about why or how, as they need to protect their algorithm, so expecting an explanation in general rather than a specific and detailed response is much realistic.

yeah but question is WHERE?
they will write here in this threat? or where?

and usually how long it takes?

[acroman08]

yeah but question is WHERE?
they will write here in this threat? or where?

and usually how long it takes?

If it is a public response, they will write it here since it is a response to your case. As for how long it will take, I don't think holydarkness can give you an ETA, but based on what I've seen over the years, it depends on their team, some casinos do not take long to make a response, and some take longer. You'll just have to wait.

Also, it should be "thread", not "threat".

[vpuravida]

yeah but question is WHERE?
they will write here in this threat? or where?

and usually how long it takes?

If it is a public response, they will write it here since it is a response to your case. As for how long it will take, I don't think holydarkness can give you an ETA, but based on what I've seen over the years, it depends on their team, some casinos do not take long to make a response, and some take longer. You'll just have to wait.

Also, it should be "thread", not "threat".

yes, sorry, thread no threat, my english isnt so good haha

[coupable]

yeah but question is WHERE?
they will write here in this threat? or where?

and usually how long it takes?

They posted news on their ANNs 3 days ago and have had nothing since about your case, so you are right to question the timing. Is it hard for them to take this long, or are they just dealing with a lot of cases?
I was surprised to see that the official representative gave this topic a merit point before replying. Maybe a sign of admiration, or just to express interest on the case needs solving.

[sunsilk]

yeah but question is WHERE?
they will write here in this threat? or where?

Possibly on this thread, and you'll have to wait. It's been three days since they have mentioned that, there could be some progress and updates already.

and usually how long it takes?

No one knows but only them.

Ask them for some updates and see if there's a response ready for this case of yours.

[holydarkness]

yeah but question is WHERE?
they will write here in this threat? or where?

and usually how long it takes?

They posted news on their ANNs 3 days ago and have had nothing since about your case, so you are right to question the timing. Is it hard for them to take this long, or are they just dealing with a lot of cases?
I was surprised to see that the official representative gave this topic a merit point before replying. Maybe a sign of admiration, or just to express interest on the case needs solving.

Time needed for information gathering before they can release a public statement can heavily be influenced by whether or not the case involves third party like providers, because they'll then need to inquire evidence of the supposed violation, verify themselves, and not to mention that cases that happens old enough got pushed behind the record [from provider's side] that made retrieval a tad bit harder.

[vpuravida]

yeah but question is WHERE?
they will write here in this threat? or where?

and usually how long it takes?

They posted news on their ANNs 3 days ago and have had nothing since about your case, so you are right to question the timing. Is it hard for them to take this long, or are they just dealing with a lot of cases?
I was surprised to see that the official representative gave this topic a merit point before replying. Maybe a sign of admiration, or just to express interest on the case needs solving.

sorry, im a little bit lost with terminology. What means ANNs? do you have the direct link to their message to check what they posted?
and also, what exactly means that the 1win representative gave merit point to this topic? really dont know how this works

---------------------------------

yeah but question is WHERE?
they will write here in this threat? or where?

Possibly on this thread, and you'll have to wait. It's been three days since they have mentioned that, there could be some progress and updates already.

and usually how long it takes?

No one knows but only them.

Ask them for some updates and see if there's a response ready for this case of yours.

2 questions here:
1- what did they mentioned?
2- how can i contact them to ask updates in this forum?

thanks in advance


-------------------

yeah but question is WHERE?
they will write here in this threat? or where?

and usually how long it takes?

They posted news on their ANNs 3 days ago and have had nothing since about your case, so you are right to question the timing. Is it hard for them to take this long, or are they just dealing with a lot of cases?
I was surprised to see that the official representative gave this topic a merit point before replying. Maybe a sign of admiration, or just to express interest on the case needs solving.

Time needed for information gathering before they can release a public statement can heavily be influenced by whether or not the case involves third party like providers, because they'll then need to inquire evidence of the supposed violation, verify themselves, and not to mention that cases that happens old enough got pushed behind the record [from provider's side] that made retrieval a tad bit harder.

last but not least, when you say third party providers, what do you mean exactly?
thanks a lot