1win stole me 1715usdt without any explanation

[Shishir99]

I also agree with your assertion that having multiple account is one thing but using them to circumvent the house edge is another and it is the duty of casino to prove the later, publicly or privately through mail.
Regarding same documents, someone must be super dumb (which indicates that he is not regular cheater other wise would have caught by other books to avoid) or he must have forgotten.   

Unfortunately, once a multi-account is flagged, the casino has the right to ban both accounts, or act according to their TOS. It doesn't really matter if the player has forgotten his old account, or if he has created a new one to abuse anything, or bypass any limitation. I also do think that someone won't submit the same documents from different accounts, knowing they had another account and they have uploaded the same document before.

Also, 1win can verify the player's intention as well. They could check the activity of the old account. If it was inactive for a while, then OP might be telling the truth about forgetting about his first account.

[vpuravida]

I also agree with your assertion that having multiple account is one thing but using them to circumvent the house edge is another and it is the duty of casino to prove the later, publicly or privately through mail.
Regarding same documents, someone must be super dumb (which indicates that he is not regular cheater other wise would have caught by other books to avoid) or he must have forgotten.   

Unfortunately, once a multi-account is flagged, the casino has the right to ban both accounts, or act according to their TOS. It doesn't really matter if the player has forgotten his old account, or if he has created a new one to abuse anything, or bypass any limitation. I also do think that someone won't submit the same documents from different accounts, knowing they had another account and they have uploaded the same document before.

Also, 1win can verify the player's intention as well. They could check the activity of the old account. If it was inactive for a while, then OP might be telling the truth about forgetting about his first account.

brother, the mentioned account i didnt even remember i used it and moreover, it wasnt same link adress so i did not know it was same exact bookie!

if used, it should be years ago!!

[Shishir99]

brother, the mentioned account i didnt even remember i used it and moreover, it wasnt same link adress so i did not know it was same exact bookie!

if used, it should be years ago!!

Unfortunately, this is not an excuse, and this won't save you from the multi-account accusation. The different link argument is not going to help either. A single casino can have multiple mirror domains, but the casino is the same. Multiple different domains do not serve a different user interface or a different website. You are visiting the same website with different links, and this does not allow you to create multiple accounts.

I am not saying you created the accounts intentionally knowing you had an account already. But I am saying that this excuse likely won't be counted by the casino. Good luck with your case. See if 1win considers or sticks with their original decision.

[vpuravida]

brother, the mentioned account i didnt even remember i used it and moreover, it wasnt same link adress so i did not know it was same exact bookie!

if used, it should be years ago!!

Unfortunately, this is not an excuse, and this won't save you from the multi-account accusation. The different link argument is not going to help either. A single casino can have multiple mirror domains, but the casino is the same. Multiple different domains do not serve a different user interface or a different website. You are visiting the same website with different links, and this does not allow you to create multiple accounts.

I am not saying you created the accounts intentionally knowing you had an account already. But I am saying that this excuse likely won't be counted by the casino. Good luck with your case. See if 1win considers or sticks with their original decision.

I understand your point, and you may be right about the multi-accounting rules. I'm not denying that.

However, the main accusation made by 1Win is that I engaged in arbitrage betting, which is COMPLETELY FALSE. I strongly encourage them to provide actual evidence of this, because I have never engaged in arbitrage betting. I don't even know how to do it! It's an absolutely baseless accusation, and I refuse to accept being accused of something I have never done.

Regarding the alleged second account, as I've already explained, if I had an account before, it must have been years ago, and I genuinely had no recollection of it. I also registered through a different domain, so I wasn't even aware that it was the same bookmaker. There was absolutely no bad faith or intention to abuse their platform, which is also their point.

But even if we accept that I unintentionally violated their multi-accounting rules, don't you think their response is completely disproportionate?

They permanently blocked my account, removed all access to it (meaning I can't even check my betting history anymore), and confiscated absolutely everything: both my original deposits and my winnings. How can that possibly be considered a reasonable or proportionate response?

And again, the arbitrage accusation is simply a lie. If they are so confident about it, let them show the evidence.

I invite the official 1Win representative to join this discussion again, address these points and seriously reconsider their decision. Keeping approximately 1,715 USDT over these circumstances is completely unacceptable.

I have never acted in bad faith, and I don't believe I deserve to lose all my money over this.

[Shishir99]

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I understand what you are saying. This is why I also asked 1win to check the old account if it has any activity in the last few months or even a year. If there was no activity, then you might be telling the truth. They don't have to believe your words; they can cross-match this themself. Also, it doesn't really matter what I think about this case. Only 1win can decide what they would do since they have found the violation. None of us can force them to change their decision even if they are wrong.

I understand that losing 1.7K for such mistakes is painful. But if the casino says you violated their rules and they refuse to pay, and if they have evidence, then there is nothing you can do. Even platforms like casino guru/Askgamblers will rule against you.

[memehunter]

Unfortunately, once a multi-account is flagged, the casino has the right to ban both accounts, or act according to their TOS. It doesn't really matter if the player has forgotten his old account, or if he has created a new one to abuse anything, or bypass any limitation.

In today’s world, where you have multiple devices, every device with its own internet, this kind of term does not make sense, and I would argue that these are kind of predatory. There are numerous occasions where a casino has to act against its in house terms or policies just because of ethics.
Here, the intent should be the decisive factor. The casino should demonstrate that the OP used multiple accounts in order to abuse the platform.
I bet even if someone has 10 accounts with the same IP and every account is at a loss, there will be no objection from any casino whatsoever. There will be no need to even do KYC.

[AHOYBRAUSE]

Unfortunately, once a multi-account is flagged, the casino has the right to ban both accounts, or act according to their TOS. It doesn't really matter if the player has forgotten his old account, or if he has created a new one to abuse anything, or bypass any limitation.

In today’s world, where you have multiple devices, every device with its own internet, this kind of term does not make sense, and I would argue that these are kind of predatory. There are numerous occasions where a casino has to act against its in house terms or policies just because of ethics.
Here, the intent should be the decisive factor. The casino should demonstrate that the OP used multiple accounts in order to abuse the platform.
I bet even if someone has 10 accounts with the same IP and every account is at a loss, there will be no objection from any casino whatsoever. There will be no need to even do KYC.

True. If you lose they don't care, not who you are, how old you are, where you are or how many accounts you have. These "investigations" and KYC only come into play once you are in profit (with only 1 account is enough). Yet this is handled this way basically at every casino you can imagine. For me it should always be like this, if the player had ANY advantage having a 2nd or whatever account, then they can act and ban the player. But an account that never got a bonus, never circumvented any limits and what not should not be punished and/or have the funds confiscated. No advantage -> no negative consequences.

I mean, in the long run every account is losing anyway, we all know that.

[vpuravida]

-----

I understand what you are saying. This is why I also asked 1win to check the old account if it has any activity in the last few months or even a year. If there was no activity, then you might be telling the truth. They don't have to believe your words; they can cross-match this themself. Also, it doesn't really matter what I think about this case. Only 1win can decide what they would do since they have found the violation. None of us can force them to change their decision even if they are wrong.

I understand that losing 1.7K for such mistakes is painful. But if the casino says you violated their rules and they refuse to pay, and if they have evidence, then there is nothing you can do. Even platforms like casino guru/Askgamblers will rule against you.

i invite them to show when was made the 1st account. it is fore sure muuuuch more than a year, probably more than 2!!

is there any possibility to call 1win to reply back to this?

[Shishir99]

In today’s world, where you have multiple devices, every device with its own internet, this kind of term does not make sense, and I would argue that these are kind of predatory. There are numerous occasions where a casino has to act against its in house terms or policies just because of ethics.
Here, the intent should be the decisive factor. The casino should demonstrate that the OP used multiple accounts in order to abuse the platform.
I bet even if someone has 10 accounts with the same IP and every account is at a loss, there will be no objection from any casino whatsoever. There will be no need to even do KYC.

I agree with this point of view. But how many casinos actually follow this? I think the percentage is below 1%. I once created multiple accounts in a casino without knowing I had another account. I contacted support and told them that I had another account. They told me that as long as I do not log in to that account and I don't take a bonus in this new account, everything should be fine. I reached out to them before I made any deposit. So, it was easy for them to decide for me. 

If you ever admit such a thing once you have some large wins, I don't think they would allow you anymore. As for this case, we cannot actually do anything for OP except wait for 1win to reconsider it. However, OP was accused of arbitrage betting as well.

[memehunter]

However, OP was accused of arbitrage betting as well.

This is also suspicious as hell. Why still there is no betting history? OP claimed that he can not access his account (a player must be able to access his records despite being banned)  and gave 1win the full authority to post betting history, but still there is nothing. I am not saying that we will able to tell with 100% confidence that there was indeed value betting or not but since the case is being discussed in public domain and 1win seems to cooperate, this will be better for transparency.
On the side note, I am actively playing with 1win for quite a long time and cashed out so many times without any issue. I still believe that 1win will not compromise its reputation for such amount. But again this is what I believe, individual facts must be looked at on case by case basis.

I once created multiple accounts in a casino without knowing I had another account. I contacted support and told them that I had another account. They told me that as long as I do not log in to that account and I don't take a bonus in this new account, everything should be fine.

Happened with me as well with betcoin.ag and I was able to get my cash out with out any issue, without a single deposit/kyc. I simply told them close my other account.

[Shishir99]

This is also suspicious as hell. Why still there is no betting history? OP claimed that he can not access his account (a player must be able to access his records despite being banned)  and gave 1win the full authority to post betting history, but still there is nothing. I am not saying that we will able to tell with 100% confidence that there was indeed value betting or not but since the case is being discussed in public domain and 1win seems to cooperate, this will be better for transparency.

I think it varies from casino to casino. Some casinos allow users to log in to their account to see betting info and transactions even after getting banned. While some other casinos do not even allow users to log in to their account. If 1win has the 2nd system, then this player is not the only one who is unable to access his account. Anyone getting banned is unable to log back into their account and unable to access any information.

To remain transparent, I would also prefer the first option. Even if a player gets banned, they should be able to log in to their account and see betting data and transactions. However, placing new bets, initiating a deposit and making a withdrawal will remain blocked.