RESOLVED

[Stalker22]

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Just one little tip: Do not send any chat screenshots.  Seriously.  Anyone can fake the chat transcript in a matter of minutes with tools like Photoshop or inspect element.  If support staff want verification, give them raw on-chain transaction hashes or block explorer links.  Blockchain data does not lie.

Have you provided them with your ChangeNOW order ID?  That should help them verify the transaction on the CN website.

[zaza13]

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Just one little tip: Do not send any chat screenshots.  Seriously.  Anyone can fake the chat transcript in a matter of minutes with tools like Photoshop or inspect element.  If support staff want verification, give them raw on-chain transaction hashes or block explorer links.  Blockchain data does not lie.

Have you provided them with your ChangeNOW order ID?  That should help them verify the transaction on the CN website.

Yes, I’ve given them everything; you simply asked me about something else and I answered your question. I don’t see any point in bringing this up again because I’ve already given them the most detailed info possible of what happened – they don’t want to help me.


I find it amusing that, once again, no one is paying any attention to what I said about the transaction details before it was proceed out; I find it strange that you aren’t even taking any notice of this.

[Mahdirakib]

Or are you suggesting that they’re funding their hot wallet from sources other than other exchanges?

I don't know how they are taking care of the funds at their hot wallet address. But I think Roobet has its own payment system, not a 3rd party payment system. You are unlikely to get any help from this community regarding your issue. Roobet representative has been inactive here for so long. And 'holydarkness' won't be able to help you as well (read this). You should submit a complaint on Askgamblers about this. Your issue may get some light with the direct involvement of the Roobet team at Askgamblers.

[noorman0]

Yes, I’ve given them everything; you simply asked me about something else and I answered your question. I don’t see any point in bringing this up again because I’ve already given them the most detailed info possible of what happened – they don’t want to help me.

I agree with @Stalker22, because technically you are sending between hot wallets which makes it difficult to identify who is requesting the withdrawal (although it is rare for the same mistake to happen to 2 people at the same time). Have you also sent a video capture showing your last withdrawal on ChangeNow? I think that's the best evidence you can present.

[zaza13]

Yes, I’ve given them everything; you simply asked me about something else and I answered your question. I don’t see any point in bringing this up again because I’ve already given them the most detailed info possible of what happened – they don’t want to help me.

I agree with @Stalker22, because technically you are sending between hot wallets which makes it difficult to identify who is requesting the withdrawal (although it is rare for the same mistake to happen to 2 people at the same time). Have you also sent a video capture showing your last withdrawal on ChangeNow? I think that's the best evidence you can present.

They haven’t asked me to do that, of course; if they do ask, I’ll be happy to provide everything

[Woodie]

I have seen such cases before but mostly about depositing wrong coins or tokens on a casino's or exchange address.

Am guilty for this wrong use of a different Blockchain from what is listed as supported, but usually this happens with platforms totally new ( unfamiliar territory), but to deposit into a hotwallet, this is some unusual case for sure!!

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OP quick question did you try reaching them via email, probably these are likely to be forwarded to the higher ups.. support on website platforms are usually outsourced and usually never get you the help needed.

[zaza13]

I have seen such cases before but mostly about depositing wrong coins or tokens on a casino's or exchange address.

Am guilty for this wrong use of a different Blockchain from what is listed as supported, but usually this happens with platforms totally new ( unfamiliar territory), but to deposit into a hotwallet, this is some unusual case for sure!!

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OP quick question did you try reaching them via email, probably these are likely to be forwarded to the higher ups.. support on website platforms are usually outsourced and usually never get you the help needed.

Hi! Sure I tried, they ignoring me 2d already on email support

[zaza13]

Issue was SOLVED, thnaks who pay attention on it