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[ouh98]

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[acroman08]

Just curious, when did you do the KYC, and when did you make the deposit? Based on your screenshot, this seems like it just happened today. Maybe have some patience and wait a bit longer. I'm not trying to defend the casino or anything, but maybe they are still verifying the documents you sent, or they are investigating something, which could take a while.

[logfiles]

Looks like the customer support promised to escalate the issue to the core team and also asked you to contact them after a few hours for an update. I think you should take that route for now and give it time to see if it will be worked on.

I know it is a sizable amount but you have to be patient for now. It would became and issue if it took several days or weeks.