CASINO500 regarding a severe Responsible Gambling breach on my account

[Bohdanosa]

What happened: I am reaching out regarding a severe Responsible Gambling breach on my account: user00f4be4e

On 14 Mar 2025, I explicitly notified the casino500 team of my gambling addiction and requested permanent closure / self-exclusion. Support(Taniq) confirmed that my account is permanently blocked. However, on October 15, 500 Casino unblocked my account.

Since the unblocking, 5 days ago (21.10.2026) I deposited some funds and lost  in total 2,800 USDT. Under Responsible Gambling regulations and standards, an account closed due to gambling addiction must never be reopened.

I am requesting a full refund of 2,800 USDT losses after the account was unblocked.  
I reached out to customer service, and they declined my request (screenshot attached) A player’s request to regain access does not void a self-exclusion triggered by gambling addiction. They have a strict duty of care: unblocking an account closed due to addiction regardless of whether the player asked for it is a severe regulatory violation.   By processing that reopening, 500 Casino failed its regulatory obligations, making the platform directly liable for the resulting 2,800 USDT loss. This response will be added immediately as evidence to the formal complaints being submitted to mediators and licensing authority

Scammers Profile Link: https://csgo500.com/

Reference Link:
Amount Scammed: 2800 USD
Payment Method: USDC
Proof of Payment: https://prnt.sc/rb3UuJjm1znq
PM/Chat Logs: https://prnt.sc/W0xuB9uLrM8D https://prnt.sc/Fk4K2VJPss8A  

[rohang]

You mention 21.10.2026 but in screenshot the chat rep says 2025, which one is sit ? one of them must be a typo

It is indeed a big mistake on their part, you even mentioned u were gambling addicted so your account should have never been reopened.

If it was 2025 why did you wait one year ?

I think their rep here userU is pretty active here.

[Bohdanosa]

To clarify the timeline for everyone and clear up any confusion regarding the dates: both dates are accurate, and there is no typo.

    October 15, 2025: 500 Casino improperly unblocked my account after I asked to regain access, ignoring my explicit prior declaration of gambling addiction.

    October 21, 2026 (5–6 days ago): I made my first deposit on the account since the original closure. The account had remained improperly unblocked this entire time, but I did not deposit or gamble on it until 5–6 days ago.

    Why this is NOT a cold case: I am not reporting a financial loss from 2025. The entire 2,800 USDT loss occurred 5 days ago within a single window starting October 21, 2026.

Under standard Responsible Gambling rules, a self-exclusion for gambling addiction is permanent and cannot be voided, even if the player asks to come back. The casino left a self-excluded account open for a year, and when a relapse occurred 5 days ago, it directly resulted in a 2,800 USDT loss

[rohang]

What happened: I am reaching out regarding a severe Responsible Gambling breach on my account: user00f4be4e

On 14 Mar 2025, I explicitly notified the casino500 team of my gambling addiction and requested permanent closure / self-exclusion. Support(Taniq) confirmed that my account is permanently blocked. However, on October 15, 500 Casino unblocked my account.

Since the unblocking, 5 days ago (21.10.2026) I deposited some funds and lost  in total 2,800 USDT. Under Responsible Gambling regulations and standards, an account closed due to gambling addiction must never be reopened.

I am requesting a full refund of 2,800 USDT losses after the account was unblocked.  
I reached out to customer service, and they declined my request (screenshot attached) A player’s request to regain access does not void a self-exclusion triggered by gambling addiction. They have a strict duty of care: unblocking an account closed due to addiction regardless of whether the player asked for it is a severe regulatory violation.   By processing that reopening, 500 Casino failed its regulatory obligations, making the platform directly liable for the resulting 2,800 USDT loss. This response will be added immediately as evidence to the formal complaints being submitted to mediators and licensing authority

Scammers Profile Link: https://csgo500.com/

Reference Link:
Amount Scammed: 2800 USD
Payment Method: USDC
Proof of Payment: https://prnt.sc/rb3UuJjm1znq
PM/Chat Logs: https://prnt.sc/W0xuB9uLrM8D https://prnt.sc/Fk4K2VJPss8A  

Honestly this is tricky.

You said 'i am gamble addicted' but you did not specify how long you wanted the exclusion for

It seems 500casino default is 6 months which is what they did after which it was removed, upon request.

Some casinos insta ban people on hearing 'addicted' but some dont. Unless there is a requirement by their license i dont think U can get anything here.

Do some research about the license/legal requirements when a player mentions addiction, then move forward if you indeed do find something

[Bohdanosa]

You are fundamentally conflating a standard temporary cool-off period with a self-exclusion triggered by an explicit declaration of gambling addiction.

Under standard Responsible Gambling frameworks, when a player explicitly states they have a gambling addiction, self-exclusion is permanent. It does not automatically expire after 6 months, nor does a cooling-off period make it safe to lift.

 A player suffering from addiction asking to regain access is a known symptom of problem gambling. It is the operator's regulatory duty of care to deny that request. Approving an unban request for a self-identified addict—regardless of whether 6 days or 6 months have passed is the exact Responsible Gambling breach at issue.

The failure occurred when 500 Casino improperly approved the unblock, and the resulting financial harm occurred 5–6 days ago (October 21–23, 2026) when 2,800 USDT was deposited and lost during a relapse.


The side-by-side screenshot above provides definitive proof of 500 Casino's failure in its duty of care. My message: "I gamble addicted please block my account"   500 Casino Support response: "In light of what you just said and for your well being we have now permanently banned your account."   500 Casino's system explicitly logged that the closure was due to gambling addiction and stated the account was permanently banned. 
Then 500 Casino Support (PowerSl1de): Admits that on October 15, 2025, the casino reopened the account simply because I sent an email asking to regain access.   Why this is a direct breach: Under standard Responsible Gambling protocols , a player’s request can NEVER void a self-exclusion triggered by gambling addiction. Compulsive gambling drives players to request unbans; it is the casino's regulatory duty to reject those requests to protect the player.   Recent Financial Loss (October 21–23, 2026):Leaving this addiction-flagged account unblocked directly led to a relapse 5–6 days ago, resulting in a net loss of 2,800 USDT.
500 Casino acknowledged a permanent ban for gambling addiction, improperly unblocked it upon player request, and allowed a 2,800 USDT loss to occur 5 days ago.

[UserU]

Hi Bohdanosa,

As @rohang mentioned along with the screenshots, PowerSl1de stated that you did make a request for your account's self-exclusion to be lifted on 15th October 2025, which is more than 6 months since your request on 14th March 2025.

Even PS also indicated that you explicitly confirmed for them to unlock your account. I mean, the casino can only do so much to control one's addiction; it boils down to the player's willpower. As you willingly made the deposit, the action pretty much speaks for itself.

On the flipside, if we do not unban the account despite multiple pleas and confirmations, we get blamed for confiscating/ stealing the funds.

Perhaps if you can include the screenshot of the unban request, it would paint a better picture for all of us.

You mention 21.10.2026 but in screenshot the chat rep says 2025, which one is sit ? one of them must be a typo

From the first screenshot with Taniq, the timestamp above the "Rate your conversation" shows 1y which was ~1 year ago.

Then from the second screenshot with PowerSl1de, the timestamp shows 2d, which is 2 days ago.

[Bohdanosa]

Yes, I fully acknowledge that I requested the unblock and confirmed it. That is the core issue here.

Here is why 500 Casino's position is regulatory and ethically flawed:

 Claiming that safety "boils down to the player's willpower" completely invalidates the purpose of Responsible Gambling protocols. Self-exclusion frameworks exist specifically because individuals suffering from gambling addiction experience severe lapses in impulse control and will attempt to regain access during a relapse. Relying on an addict's willpower while removing their safety net is a direct failure of duty of care.
When I explicitly stated "I gamble addicted", Support (Taniq) responded: "In light of what you just said and for your well being we have now permanently banned your account." Under established iGaming regulatory standards , a self-exclusion triggered by explicit problem gambling/addiction is permanent and irrevocable. An operator cannot legally or ethically accept an unban request from a self-declared addict.

500 Casino identified the addiction, confirmed a permanent ban, and then breached Responsible Gambling standards by honoring an unban request from a vulnerable player. Because 500 Casino failed to maintain this self-exclusion, the platform is directly responsible for the 2,800 USDT deposited and lost when the account was improperly restored.

[Bohdanosa]

Also when I experienced a relapse, I reached out to multiple other casinos where I had previously self-excluded, asking to have my accounts unblocked. Every single other casino strictly REFUSED my request, citing my prior declaration of gambling addiction. 500 Casino was the only platform that failed to enforce the exclusion and unblocked my account.
For example: https://prnt.sc/osG2AVg5a-WY
For the other casinos that correctly rejected my request, those conversations took place via live chat