Listing warned for a month about a scam exchange but ignored it — responsible?

[XLXer]

Hello everyone,

I have a question for the community.

I am dealing with an exchange that has been holding my funds for almost 5 months.

The exchange advertises itself as "Anonymous No KYC Crypto Exchange". But after receiving my funds, they blocked the exchange. They completely stopped responding to me — no email, no chat, no Telegram. Silence.

I have been warning one listing platform about this for several weeks. I told them that this exchange may be a potential scammer and that other users may suffer. But they still keep the exchange in their listing. Although they know the whole essence of the problem.

So my question is: is it normal for a listing to keep an exchange that has been holding a client's funds for 5 months, completely ignoring the client, and at the same time advertising itself as "No KYC"?

I am not naming the listing platform yet. But I want to hear what the community thinks. Is this acceptable? Should a listing bear responsibility if other potential clients are scammed now or later?

I would be grateful for any opinions.

[Coyster]

Who do you have a problem with, the exchange supposedly holding your funds, which by the way you are yet to name. Or where this said exchange is listed. Since this is the scam accusation board, i would expect the topic to be about the exchange you claim seized your funds.

So my question is: is it normal for a listing to keep an exchange that has been holding a client's funds for 5 months, completely ignoring the client, and at the same time advertising itself as "No KYC"?

You'd have to provide more information on what has happened between you and the both parties. There are a few reasons why the exchange aggregator may not act upon your request. And without going into multiple reasons, i guess the exact one is because you haven't provided suitable evidence of what happened, and it is prolly only your words, just as you have done in this thread.

[Bitcoin_Arena]

1. The service that held your funds. Have they requested KYC verification from you yet? What reason are they giving for holding your funds?
2. How did you reach out to the listing service, and what was their response regarding the issue?
3. How much money is involved?

Since this is not a scam accusation. This should be under the service discussion board.

[XLXer]

Who do you have a problem with, the exchange supposedly holding your funds, which by the way you are yet to name. Or where this said exchange is listed. Since this is the scam accusation board, i would expect the topic to be about the exchange you claim seized your funds.

So my question is: is it normal for a listing to keep an exchange that has been holding a client's funds for 5 months, completely ignoring the client, and at the same time advertising itself as "No KYC"?

You'd have to provide more information on what has happened between you and the both parties. There are a few reasons why the exchange aggregator may not act upon your request. And without going into multiple reasons, i guess the exact one is because you haven't provided suitable evidence of what happened, and it is prolly only your words, just as you have done in this thread.

You are right. I will name them.

The exchange is GhostSwap.io. The listing platform that knows about this is OrangeFren.com.

I am on good terms with OrangeFren.com, they tell me they maintain contact with GS, but GS has not responded to me for a long time.

Here is the full story:

I sent 20.5 ETH to GhostSwap on May 24, 2026. The swap was blocked. Exchange ID: r6gfns7qebjs43e4.

That day, I sent four transactions from the same source. Three went through. Only the third was blocked.

Since mid-September 2026, GhostSwap has completely stopped responding to me. No email, no chat, no Telegram.

I warned OrangeFren about this several times. But they still keep GhostSwap in their listing.

The full thread about my case is here: https://bitcointalk.org/index.php?topic=5594222

I am not hiding anything. I am asking if it is normal for a listing to keep an exchange that clearly ignores its client.

GS has many fake reviews, which people like me can also fall for: https://cryptwerk.com/company/ghostswap/

[XLXer]

1. The service that held your funds. Have they requested KYC verification from you yet? What reason are they giving for holding your funds?
2. How did you reach out to the listing service, and what was their response regarding the issue?
3. How much money is involved?

Since this is not a scam accusation. This should be under the service discussion board.

No KYC.
OrangeFren. They removed the "never-KYC" tag and added a warning. But they refused to remove GhostSwap from their listing.
20.5 ETH.

Full thread with all details and proofs: https://bitcointalk.org/index.php?topic=5594222. If I posted in the wrong section, I would be grateful if the moderators could move it.

[Maslate]

The exchange is GhostSwap.io. The listing platform that knows about this is OrangeFren.com.

in short, you are ghosted.

This is really the risk of using an anonymous exchange as you don't know who you are dealing with since they are not registered, so it's just a matter of choosing which one is reputable, but since we have this platform then might as well use it to post the details of the exchange that you are accusing, let them reply, I think they will since they advertised here in the past if I'm not mistaken.

[XLXer]

The exchange is GhostSwap.io. The listing platform that knows about this is OrangeFren.com.

in short, you are ghosted.

This is really the risk of using an anonymous exchange as you don't know who you are dealing with since they are not registered, so it's just a matter of choosing which one is reputable, but since we have this platform then might as well use it to post the details of the exchange that you are accusing, let them reply, I think they will since they advertised here in the past if I'm not mistaken.

Yes, but how can we get them to respond?
I’ll add this: I posted a description of my issue on TrustPilot back on September 17 and mentioned that GS was withholding my funds. Yesterday, my review was deleted with a note stating that I had disclosed some personal information, but the only personal information there was my exchange number. As I understand it, GS is currently focused on deleting negative reviews and promoting itself (including on X.com), rather than resolving the issue with the customer.

[Coyster]

The full thread about my case is here: https://bitcointalk.org/index.php?topic=5594222

I am not hiding anything. I am asking if it is normal for a listing to keep an exchange that clearly ignores its client.

I hadn't seen your initial thread before now, but i've read through it and i understand the situation you are in. This is typical of Ghostswap, they are shady and there are just too many complaints against them. Plus, any exchange that has liquidity partners cannot be truly NO-KYC.

As for the exchange aggregator, OrangeFren, they must make decisions to de-list based on their policy and not user requests. It is good that they have removed the "NO-KYC" tag and attached a warning for prospective customers. The case is also still ongoing and a resolution could be eventually reached, there's no need for them to make any quick decision as per your request and i think your focus should be on GS, witholding your money.

[albon]

I’ll add this: I posted a description of my issue on TrustPilot back on September 17 and mentioned that GS was withholding my funds. Yesterday, my review was deleted with a note stating that I had disclosed some personal information, but the only personal information there was my exchange number. As I understand it, GS is currently focused on deleting negative reviews and promoting itself (including on X.com), rather than resolving the issue with the customer.

It looks like they’re already doing this, and they keep posting fake positive reviews. The red Warning confirms this, as it says Trustpilot has detected and removed a number of fake reviews and this suggests they have broken Trustpilot’s guidelines.



I think you can contact Trustpilot support to appeal the removal and explain the situation so they can restore your review. This happened to me before, and after I provided the evidence, they restored my feedback.

What they’re doing makes it look like they’re trying to cover up how they’ve been deceiving their customers, so don’t stop exposing them wherever you can. This may push them to take action.

[XLXer]

I’ll add this: I posted a description of my issue on TrustPilot back on September 17 and mentioned that GS was withholding my funds. Yesterday, my review was deleted with a note stating that I had disclosed some personal information, but the only personal information there was my exchange number. As I understand it, GS is currently focused on deleting negative reviews and promoting itself (including on X.com), rather than resolving the issue with the customer.

It looks like they’re already doing this, and they keep posting fake positive reviews. The red Warning confirms this, as it says Trustpilot has detected and removed a number of fake reviews and this suggests they have broken Trustpilot’s guidelines.



I think you can contact Trustpilot support to appeal the removal and explain the situation so they can restore your review. This happened to me before, and after I provided the evidence, they restored my feedback.

What they’re doing makes it look like they’re trying to cover up how they’ve been deceiving their customers, so don’t stop exposing them wherever you can. This may push them to take action.

I've already filed an appeal with TrustPilot and provided evidence, but there hasn't been any progress so far.
I'm very surprised that, in this day and age, exchange platforms like GS still exist and can scam people with impunity while still appearing on reputable listings.