1xbit - Restricting account access and withholding a balance of up to 0.7 BTC.

[Thinkpadnik]

Restricting account access and withholding a balance of up to 0.7 BTC.
Refusing to provide a complete financial ledger or transaction history.
Inconsistent rules: Support previously stated multiple accounts were allowed, but now uses this as an excuse.
Failing to process a rightful refund of deposits and winnings.

Lack of transparency regarding account restrictions and historical data.


Dear 1xBit Security and Complaints Teams,

This operator-specific complaint corrects the earlier combined notice sent to 1xBit and Betpanda with uncompleted template fields. Please disregard those placeholders. This correction does not withdraw my underlying claim.

Name: Kamil Padiasek
Disputed account: 111820173, registered on 7 June 2019
Related account: 111341795, registered on 5 June 2019


ACCOUNT HISTORY

After losing access details for my first account, I mistakenly created the second account and deposited BTC into it. I later regained access to the first account, but could not access the second account or recover its password.

I disclosed both accounts to your support team and requested recovery of access, correction of the associated email address, transfer of the funds, or repayment.

In the retained support-chat screenshot, consultant Roda stated:

“Sorry, sir. We cannot transfer funds from one account to another. Nevertheless, you can use several gaming accounts on our website.”

If the existence of two accounts forms any part of your refusal, please address that statement and identify the terms applicable in June 2019.

DISPUTED BTC

My historical correspondence records a deposit of 200 mBTC (0.2 BTC) and an estimated total balance including winnings of 600 mBTC (0.6 BTC). One later message estimated 700 mBTC (0.7 BTC). I disclose this discrepancy and request your ledger to establish the exact balance.

The deposit transaction ID previously supplied is:
744cc4059ed71683393b51e834b9dbe454f55fbe7cb99d393570eff5547d445b

Please trace this transaction against your records and identify the amount and destination output credited to account 111820173.

REQUESTED RESOLUTION

I request recovery and repayment of all BTC owed to me from account 111820173.

Please provide:

A complete ledger covering deposits, bets, settlements, withdrawals, adjustments and the final balance.

The reason and date of the access restriction, together with the specific contractual and factual basis for any withholding.

Confirmation of whether any refund was issued. If so, provide its date, BTC amount, destination address and blockchain transaction ID.

A secure process for verifying account ownership and confirming my BTC receiving address.

My historical correspondence refers to your statement that a refund could be provided, if not already made, following a request to the security team. Please confirm your position on that refund and the amount covered.

If you propose returning only the deposit, explain separately your treatment of the winnings. I am not offering to waive the remainder of my claim in exchange for a deposit-only payment.

Please acknowledge this corrected complaint within 72 hours and provide a substantive written response within 14 calendar days of receipt. These are requested response periods.

If you refuse payment, please issue a reasoned final response identifying the entity responsible for my account in 2019, the entity currently handling this complaint, and any applicable licence, regulator or independent dispute-resolution procedure.

Please preserve all relevant records. If any records are no longer available, identify them and explain when and why they ceased to be available.

Kind regards,
Kamil Padiasek

[348Judah]

This particular platform has been discussed on several location on this program to be of bad reputation and anyone that truly research the internet or the full run before using any platform for gambling will not be a victim of this one, this is why we must try make the necessary findings about the casino before using them, it is everywhere online, and it can be easily noticed that this Casino is not trusted for any reason, and they have been here but couldn't maintain a stand because of their same bad reputation.

[Moreno233]

I'm surprised to see that there are still people that play in this scam site. Almost everyone in this forum know that they are sscammers and have taken precautions to avoid them but seeing your post makes me believe that you are not active here. Don't expect to get your money, just consider it as a donation to those scammers. I also doubt there is anything anyone from this forum can do for you because it will be a a total waste of time.

[acroman08]

They have a bad reputation and a known scam site here on the forum, and they have been inactive here for a long time now, so don't expect them to respond here. You could try posting this on casino.guru, askgamblers or lcb.org, they are mediator websites, and from what I remember, 1xBit is listed on those websites, so they might be able to help you.

Also, if you don't mind, can you post screenshots of the conversation you've had with their support? It wouldn't really help you here, but it could be an additional evidence of how shady 1xbit is.

[Nwada001]

I'm surprised to see that there are still people that play in this scam site. Almost everyone in this forum know that they are sscammers and have taken precautions to avoid them but seeing your post makes me believe that you are not active here. Don't expect to get your money, just consider it as a donation to those scammers.

The amount of money those scammers spend on advertisement – you will know the reason why some still fall victim to their scam. And aside from this forum and a few places online where they are being called scammed by unsatisfied customers, they are still available in some countries and even sponsor some sports teams. I will say they are using their money well after carrying out their selective scam; they put in some into promotion to attract victims.

I also doubt there is anything anyone from this forum can do for you because it will be a a total waste of time.

The case will just be added to the number of unresolved cases they have in this forum; at least people can be aware that the scam casino is still practising the same thing.

[JeromeTash]

Your scam accusation is unclear. I am not sure if you are posting the whole message addressed to 1xbit or if part of the post is a description of what happened. I think you should make a proper scam accusation by following this format if you want members to understand what is going on ---> https://bitcointalk.org/index.php?topic=260073.0


However, 1xbit has some very bad history around here.

[yahoo62278]

To the OP, do research before depositing on platforms. You are obviously aware of this forum or you wouldn't have posted here, so you should have done a simple search and you would have found that 1xbit/1xbet are scammers who don't give a damn about their customers. They are going to pay you nothing and they are not going to give you any of the things you have requested of them. You can count your money as gone.