[RESOLVED] Duelbits delaying $84K in withdrawals! Took 6 days to be processed!

[Alphakilo]

This is just one side of the story. Duelbit might have another. Not saying you are lying. But we can't judge a matter based on one side.  Both parties might say different things. They may have a legitimate reason for delaying your withdrawals or not. As you have brought it here it's very ok. Let the right people here attend to you.
Just have it in mind that it's not because of your big withdrawals they are restricting you from withdrawing. Don't want you careful that notion to all other casinos.

From the side of Duelbits, it could be because it's a large payout that's why it's kind of stuck, but am sure it's temporary and it would clear.
Also on the part of Op, please check your dash board for any messages and keep abreast with support at least once in a day to ensure they keep being reminded.
It's also good to keep a screenshot of game history, transactions hashes and chat logs Incase it's needed as evidence.

[btc.falsify727]

Thank you all for your reassuring messages. Hopefully this isn’t just another tactic from Duelbits to drag it out.

I will be posting evidence shortly when I have access to my computer. It’s too difficult to do it over phone.

Just an FYI, they initially processed a 122K USDT withdrawal (before this saga) in under 24 hours. There was no difference to my gameplay, and Joe from Duelbits even came out on support and congratulated me on my win.

As of the day of writing this, this is now day 4.

[Agbe]

If you have not withdrawn big amount like this then they are evaluating the account. But they would have given you updates to calm you down. But that is not withstanding you can contact the representative and the manager here to know if they can take your complain to the casino management for a possible quick resolution. Op you also took a deadly risk if depositing such big amount to a casino when you gave beard stories that touch the heart.

You don't have to rely only in one channel of communication to hear from them instead look for other alternatives to communicate with them to get reasonable answers.

[Mahdirakib]

~ Each time when I reach out, the response they are giving is simple “it’s currently with the relevant team”, “we are waiting for the provider” “it’s out of our hands”.

Since the game provider is investigating your bets, it is indeed out of the hands of the Duelbits team. And the game providers investigation may take a few weeks to months to be completed. Here is a recent complaint against Duelbits which took around 3 months to resolve: [RESOLVED] Duelbits locked over €30k EUR for almost 2 months

However, it doesn't mean that your issue will take similar time to be resolved. Duelbits representative had said that there was an error from their side and the game provider as it took so long to resolve. Your issue is still in the early stage here, you can't expect to see the end of this type of investigation within a week. Still, I'm mentioning 'Hhampuz' here so that he can inform about it to the Duelbits team like he did it last time.

[btc.falsify727]

~ Each time when I reach out, the response they are giving is simple “it’s currently with the relevant team”, “we are waiting for the provider” “it’s out of our hands”.

Since the game provider is investigating your bets, it is indeed out of the hands of the Duelbits team. And the game providers investigation may take a few weeks to months to be completed. Here is a recent complaint against Duelbits which took around 3 months to resolve: [RESOLVED] Duelbits locked over €30k EUR for almost 2 months

However, it doesn't mean that your issue will take similar time to be resolved. Duelbits representative had said that there was an error from their side and the game provider as it took so long to resolve. Your issue is still in the early stage here, you can't expect to see the end of this type of investigation within a week. Still, I'm mentioning 'Hhampuz' here so that he can inform about it to the Duelbits team like he did it last time.

Thanks for getting trusted members involved in this. I appreciate your insights into this.

However, with that said, 3 months is definitely not a good sign especially for sites that have advertised themselves as “quick”, “fast”, “instant”. If anything, I reckon support should be given more visibility into the matter to give their punters atleast an ETA, and not having to check in every other day.

[ryzaadit]

Thanks for getting trusted members involved in this. I appreciate your insights into this.
However, with that said, 3 months is definitely not a good sign especially for sites that have advertised themselves as “quick”, “fast”, “instant”. If anything, I reckon support should be given more visibility into the matter to give their punters atleast an ETA, and not having to check in every other day.

Hopefully your issue is solved as soon as possible.

As someone who is also playing actively in Live-Casino. Feels sad for you to experience something like this; we all know the beauty of playing Live-Casino is to avoid any issues, especially with the game results, since the game is being made live during the bets.

Another member already mentioned a manager campaign; hopefully he can help with your matter being processed faster than the regular process.


Luckily, Duelbits doesn't have a feature to cancel a withdrawal once you request a withdrawal. So, you're not triggered to cancel the withdrawal and play again with that balance, resulting in lost.

Congrats on your win.

[btc.falsify727]

Thanks for getting trusted members involved in this. I appreciate your insights into this.
However, with that said, 3 months is definitely not a good sign especially for sites that have advertised themselves as “quick”, “fast”, “instant”. If anything, I reckon support should be given more visibility into the matter to give their punters atleast an ETA, and not having to check in every other day.

Hopefully your issue is solved as soon as possible.

As someone who is also playing actively in Live-Casino. Feels sad for you to experience something like this; we all know the beauty of playing Live-Casino is to avoid any issues, especially with the game results, since the game is being made live during the bets.

Another member already mentioned a manager campaign; hopefully he can help with your matter being processed faster than the regular process.


Luckily, Duelbits doesn't have a feature to cancel a withdrawal once you request a withdrawal. So, you're not triggered to cancel the withdrawal and play again with that balance, resulting in lost.

Congrats on your win.

Yeah, it's great that they do not have a cancel button for withdrawn funds. But it's a shame that these "checks" are taking that long, especially for a live casino.

@Holydarkness @Hhampuz Do you mind assisting me with this? Potentially nudging @Duelbits for it?

I have a flag against @Duelbits here, would appreciate the support on this - --removed--

[Mahdirakib]

I have a flag against @Duelbits here, would appreciate the support on this - https://bitcointalk.org/index.php?action=trust;flag=3607

You are doing this all in a hurry. The amount you won isn't a big deal for Duelbits. And your issue isn't in the hands of the Duelbits team now. Duelbits can pay you that amount within a blink. But they are waiting for the investigation of the game provider. And the game providers want to check whether everything happened fairly or not.

It was completely unnecessary to create a flag as your issue is still under investigation. I know the amount is big, but you have to show some patience.

[MarryWithBTC]

I have a flag against @Duelbits here, would appreciate the support on this - https://bitcointalk.org/index.php?action=trust;flag=3607

You are doing this all in a hurry. The amount you won isn't a big deal for Duelbits. And your issue isn't in the hands of the Duelbits team now. Duelbits can pay you that amount within a blink. But they are waiting for the investigation of the game provider. And the game providers want to check whether everything happened fairly or not.

In some cases of cheat, like the one 1win presented last, it was the game providers that investigated the alleged arbitrage betting. I hear Op complain that they involved third party, that is not a random third party but their game provider, so it is not out of place for them to thoroughly investigate.

It was completely unnecessary to create a flag as your issue is still under investigation. I know the amount is big, but you have to show some patience.

Above his flag was another flag against a casino too, created by a jr member, I wanted to know if this was a growing pattern, that's how I landed in this thread. I know the flag won't get support since the investigation is still on. The important thing is that support kept updating you, the casino didn't ghost you, giving them a little more benefit of doubts will not harm.

[btc.falsify727]

Thank you everyone for assisting with this and provided reassurance! Withdrawal has been processed after 6 days, expected a live casino withdrawal to be resolved earlier, but still a win!

[AakZaki]

Thank you everyone for assisting with this and provided reassurance! Withdrawal has been processed after 6 days, expected a live casino withdrawal to be resolved earlier, but still a win!

Next time I recommend you don't rush to say that the casino is cheating, especially at a casino that has a good reputation like Duelbits.
It's a good idea to continue to communicate with them first like on social media X, because they are also active there.
I think big wins sometimes require verification by the casino and that's natural, to make sure everything goes as it should.

And from the beginning I was sure that they would get it done, considering how amazing they have built their reputation on this forum.

[PX-Z]

Thank you everyone for assisting with this and provided reassurance! Withdrawal has been processed after 6 days, expected a live casino withdrawal to be resolved earlier, but still a win!

A 6 day waiting period is still relatively short compared to users who have to wait weeks or even months for a casino to resolve similar issues. But i understand how frustrating it must be, especially considering that it wasn't a small amount. Regardless, it's good to hear that your case has finally been resolved.

[examplens]

Thank you everyone for assisting with this and provided reassurance! Withdrawal has been processed after 6 days, expected a live casino withdrawal to be resolved earlier, but still a win!

Something about your behavior in the casino triggered a special check. It took them some time to check everything and eliminate doubts.
6 days is not too long a period to make a decision in a case. You must understand that you are not the only player there, and that you should not expect that a serious casino will make a superficial analysis within 10 minutes and make a decision.

[ryzaadit]

Thank you everyone for assisting with this and provided reassurance! Withdrawal has been processed after 6 days, expected a live casino withdrawal to be resolved earlier, but still a win!

Congrats.

Never doubt game history like live casino; you will surely always get paid. Unless it's about Sportbet, I always skipped the issue cause is to complicated. Good to hear your withdrawal has been processed.

Enjoy the win.

[logfiles]

It was completely unnecessary to create a flag as your issue is still under investigation. I know the amount is big, but you have to show some patience.

Above his flag was another flag against a casino too, created by a jr member, I wanted to know if this was a growing pattern, that's how I landed in this thread. I know the flag won't get support since the investigation is still on. The important thing is that support kept updating you, the casino didn't ghost you, giving them a little more benefit of doubts will not harm.

No surprise that the flag did not get any support from the DT members. Some of the people who complain against service are not even patient enough to wait for the investigation process to get done and they actually think that creating a flag is what makes the process quicker

I am glad that this issue got resolved.

[btc.falsify727]

I appreciate where everyone is coming from and saying that 6 days is not too long. The reality is that I have played in so many online casinos and never have I ever had a site that took as long as Duelbits. Many of them had larger withdrawals than what I did at Duelbits.

Before this 6 days delay, Duelbits was processing all my withdrawals within 24 hours, some at amounts higher than this. Only for them to later defaulting to “wait for 24 hours, 48 hours, 72 hours, to no timeline at all”

It’s too easy to say “just wait and be patient”, because, in reality, if you were in my shoes, you would respond the same too.

I’ll close this thread as it’s now resolved.