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November 07, 2026, 08:20:07 PM |
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Casino: TonPlay (tonplay.com), Telegram-based TON casino
Operator: Galaxy Byte Lab SRL (Costa Rica), Anjouan licence ALSI-202508040-FI2
Amount withheld: ~2,200 USD
What happened:
- 18.09.2026: KYC documents approved by TonPlay.
- 23.09.2026: video verification call with a TonPlay employee (Google Meet), completed with my original passport.
- 25.09.2026: account blocked under their "fraudulent actions" rule. No bet, transaction or action was identified.
- 26.09.2026: TonPlay told me my "verification is not complete", although the video call had already happened.
- 28.09 – 04.10.2026: five written requests for evidence or my funds, within their 14-day appeal window. No reply.
- 03.11.2026: formal claim under their Terms. No reply.
Escalation so far: Casino.Guru (#236680) and AskGamblers closed without a decision on the merits. A complaint is filed with the Anjouan Gaming Authority, with a request to name TonPlay's ADR provider. Their Dispute Resolution Policy names no independent adjudicator.
I have one account, used no third-party payment methods, and am ready to repeat verification at any time. I'm asking TonPlay either to show the evidence behind the block or to release the balance.
If a TonPlay representative reads this forum, my account ID is a44ecf36-25de-492b-be2c-65f5795a3b5a.
Has anyone else had their account blocked by TonPlay after completing verification?
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