Casino: Gamdom (
https://gamdom.com)
Amount confiscated: $6,000
Issue: Withdrawal delays, prolonged KYC and confiscation of winnings
What happened:I've been waiting over two weeks for Gamdom to complete my KYC verification and release my funds.
After keeping my withdrawal on hold for all this time, they've now gone a step further and confiscated $6,000 in winnings. My only activity on the account is a 20,000$ bet on PSG a few minutes before the game was about to start.
I find this completely unacceptable, especially coming from a casino as large and established as Gamdom.
I have no issue with casinos carrying out legitimate verification checks, but holding someone's funds for weeks and then confiscating their winnings is a serious matter.
I'm making this public because I want Gamdom to explain exactly why they've taken my winnings and return the money I'm owed.
I'd also like to warn other players about my experience. If this is how Gamdom handles withdrawals and winning customers, people deserve to know before depositing their money.
I welcome a public response from Gamdom here explaining their decision.
Amount in dispute: $6,000 in confiscated winnings, alongside my delayed withdrawal of 20,000$.
Requested resolution: Return my confiscated winnings and process my outstanding withdrawal.