‎Customer Care Not Responding? Don’t Delete the App Yet

[VivaMan]

Currently alot of gamblers has disactavated and  deleted their betting bet app to register on another app because of the poor responses of customer care when needed, and this has been a very frustrating issue with betting platform, expecially when you are not getting immediate responses from the customer care.
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‎At this  point, one becomes very upset and thinks otherwise, expecially when it comes to you winning, trying to withdraw and it's returning back to you, after so many trying, you may just feel like disactivating and deleting your account permanently and opening another betting app.
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‎Don't rush to disactavated and delete the betting app, take a chill water, stay calm and find the way forward, because deleting the betting  app will not solve the problem, what if opening another one and still have same problem, will you continue to delete all betting apps?? No!
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‎Here are some practical things you can do instead of deactivated and deleting.
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1. ‎Remain positive and find were the fault is.
2. ‎Cheek the settings of your account very well, to know if your transactions was successful, especially when it comes to deposit.
3. ‎Refresh the app very well.
4. ‎Ensure you have a good internet connection, it can delay your transactions.
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‎Now if you tried on your own without finding the fault,  you can now call the customer care for assistance .
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‎You can contact them via email or call, by presenting your difficulties to them..
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‎Take note on this, while doing that, don't give or share your login details to them.
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‎If they don't respond immediately, send an email to them immediately with proof,  especially when you are having difficulties in deposit of withdrawal, if you are asking to be patient, that they are working on it, don't be in a rush, calm down and stay calm, I believe it will be resolved within 24hrs , and if it's not resolved try again it will be resolved.
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‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.
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[Findingnemo]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

And most of the crypto casinos are running via the websites instead of having a dedicated app, so are you talking about the crypto gambling here?

And getting a response for a support ticket will usually take 24 to 48 hours, so you can do nothing but waiting for a response.

[Upgrade00]

‎Don't rush to disactavated and delete the betting app, take a chill water, stay calm and find the way forward, because deleting the betting  app will not solve the problem, what if opening another one and still have same problem, will you continue to delete all betting apps?? No!
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Yes actually.
If responsive customer support is a top feature for a player they should not play on any casino that does not have that. There are many where you get responsive 24/7 live support.
There are other reasons beyond a delayed deposit that requires support many of which the player cannot solve themselves.

‎If they don't respond immediately, send an email to them immediately with proof,  expecially when you are having difficulties in deposit of withdrawal, if you are asking to be patient, that they are working on it, don't be in a rush, calm down and stay calm, I believe it will be resolved within 24hrs , and if it's not resolved try again it will be resolved.‎

You have a very optimistic view of most casinos. There are scam ones with lots of pending complaints that they do not plan to resolve.

[aioc]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

That's true; you've won that money. If the withdrawal is pending, you can wait for the response, and if they fail to respond, you can file a complaint here, and your account on the betting app is proof that you have an account there, so why would you delete the app? I can't see the logic in this.
The right thing to do is to keep all the proofs, not throw them away. By deleting the app, you just waived your right to complain.

[CucakRowo]

But mindset of dismissing delay in support ticket as minor issue serves to further embolden fraudulent platform. If any casino fails to respond within reasonable timeframe and repeatedly block your withdrawal, then sensible thing to do is to get out, rather than pretending to stay positive.

Crypto casino that truly value their player typically provide same day response via live chat and support ticket. And as for those that remain silent day after day, you can be sure there's some major trouble brewing underneath. Instead of making any deposit and then waiting around for email reply, it is much better to first check support team's response time and their track record regarding withdrawal.

[el che]

I agree man, that's the best way forward. You always have to stay calm and not rush into doing things out of frustration. Like I always say, the universe does things for a reason, so you just have to accept it, deal with it and usually everything gets solved in the end.
Just grab a coffee, screenshot everything, let the universe work its magic and give support a minute to sort it out.

[abel1337]

I don't know if there's anyone here would delete their app or deactivate their account just because of a poor customer service support. If your problem is specific to that casino, they are the only one who can answer your question rightfully. You can judge a casino based on their customer support alone, having a slow and unresponsive support is one thing that gamblers doesn't want, well technically everybody doesn't want it. This is why I'm trying to experiment on some casino before I deposit, I'm trying to ask them questions and a straight forward answer is one of the best response I can get.

Also, I don't think there's anyone who would forfeit their money because of poor customer service support if it is a withdrawal problem.

[Gozie51]

Well I understand the anger that may quickly trigger a gambler to delete their gambling app because of suspect of foul play but for me, I won't be in a haste. In my heart, I may consider that perhaps they are looking at whatever issue I was talking about in their closest. So I will give a considerable time first before taking another action but such action would not be to delete the app, at least not immediately. If a gambler quickly delete their app while having a pending withdrawal, they are losers.. This is the reason to play with licensed casino, at least you can have a first point of registering complaints to start with even if nothing much will be done but penalty will go to the casino who defaulted.

[Lida93]

In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

It really can be frustrating having your funds in a casino and then they stop being responding as regularly and quickly as they use to when you having gone for the withdrawal button. Apparently, it would be stupid deleting a casino's app when you still have your funds in their platform yet to be withdrawn. I think the right thing to do is just to exercise patience, keep communicating with support and make provisions for documents that might be requested until you get your funds out and then delete the app to return no more.

[Fivestar4everMVP]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

Lol, lets not pretend and act like we all don't know that some casinos actually have a very terrible customer care service, and for a casino with a customer care system that takes three or four days or even a week before they respond to a customer's complaint, you think such is worth the customer's time and he or she should always be patient and wait? whereas an issue that should take just a few hours to sort or address on a casino with a fast to moderate customer care response time, same issue end up taking weeks and even months to address on a casino with a very terrible customer care response time, and you think waiting that long to sort or address a simple matter is worth it?, how long then do you think it will take to address an issue that is hard and complicated on such a casino?

I do not know about you or other gamblers but myself personally cant tolerate a casino that doesn't respond to customers complaint within 12 hours max.

[icebar]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

That's true; you've won that money. If the withdrawal is pending, you can wait for the response, and if they fail to respond, you can file a complaint here, and your account on the betting app is proof that you have an account there, so why would you delete the app? I can't see the logic in this.
The right thing to do is to keep all the proofs, not throw them away. By deleting the app, you just waived your right to complain.

If the problem is hidden, then a good solution will not be found. When a complaint is made due to a defect, then that app is a proof. All the information is in that app. When a customer care representative asks for information, the information can be shared from that app. I think I will not delete that app until I get a solution to my problem. Those who delete the app without any reason will definitely lose money. Many times, the first discussion may not get the right solution, which is why if you contact again later, you will definitely need that app and the necessary information. Deleting the app on your own is a fatal decision in some cases.

[Makus]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

That's how impatient a lot of people can be when it comes to issues like this, a pending withdrawal can be very frustrating especially when it has lasted for a very long time. Deleting the app doesn't make any sense but a lot of times people tend to do things like this when frustration sets in.

And getting a response for a support ticket will usually take 24 to 48 hours, so you can do nothing but waiting for a response.

A response for a response ticket should not take that long unless there are some challenges the casino might be undergoing, once the dispute is made and the support team responds it might take up to 24 to 48 hours to get it fixed.

[coinlary]

It only makes a little sense if they delete it after a delayed response on enquiries, but having an issue involving your money and  the next thing is to deactivate the account ?  That's  stupidity and the Casino would gracefully help you close the account lol.

Delayed response is most likely due to the fact that someone incharge hasn't open it or it's waiting for its turn to get checked . If urgent , try every other support option. If there's still no response then escalate it through other services.

[Miles2006]

Gamblers in such situation quickly make complains either accusing the gambling platform of scam, so far this is my observation when it comes to issues like this.
Don’t delete the app, this is common sense, will deleting the app bring back the funds or resolve the problem? Definitely no. Some casinos with good intention sometimes are tagged with the scam accusation issue after a delayed response to customers, clearly customers with funds issue easily get offended when something is wrong and they’re not getting a good response, I understand gamblers do logout for 2 to 3 days expecting a reply when login back but, deleting the app is not the right thing to do.

[JoyceBTC]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

I wonder too, deleting the app immediately doesn’t solve the problem at hand but instead you are losing your winnings. Deleting the app and moving to another app doesn’t guarantee that same issue can not reoccur on the next app and I wonder if it does, if it will be same way the player will continue deleting every app and continue losing his winnings. The best thing is to remain patient and wait for a response from the customer service representative, response might take longer than expected from 24-48 hours before player can even get a response but if no response from them during that period, other necessary action can be taken in order to retrieve your winnings and not just deleting the app.

[uneng]

I guess it depends for how long the gambler has been waiting... Nobody is going to delete the app after waiting for few days. But if it's about a demand pending for 1 month or longer, it's likely he will simply give up and move ahead, considering the experience to be a scam.

Sometimes there isn't what to do. Support doesn't reply because it has bad intentions since the beginning. They don't aim to solve any issues, they are just there to give the impression it's a legit service, although it's not. The gambler realizes that and get hopeless about any solutions.

Since we are talking about online services which are usually hosted in foreigner countries, it's inviable for customers to sue the company, as it's a quite expensive process, while not giving assurance of recovering the money after all.

[Alphakilo]

Gamblers in such situation quickly make complains either accusing the gambling platform of scam, so far this is my observation when it comes to issues like this.
Don’t delete the app, this is common sense, will deleting the app bring back the funds or resolve the problem? Definitely no. Some casinos with good intention sometimes are tagged with the scam accusation issue after a delayed response to customers, clearly customers with funds issue easily get offended when something is wrong and they’re not getting a good response, I understand gamblers do logout for 2 to 3 days expecting a reply when login back but, deleting the app is not the right thing to do.

Deleting an app you already funded and still have funds stuck within is always a bad idea. You make the platform win in any case without even the house edge being in play and that's a loss already.
Although I noticed most platforms would normally prefer automation response to customers with issues and this is a real concern because while they advertise 24/7 customer support services, one ends up chatting with a bot that only brings out a specific set of information to reply to without even your issue being among the listed options to pick from.

The best solution is to apply patience, make a proper documentation of delays and keep a good and clear screenshots and TXIDs Incase you finally get a response line active. It's also a good idea to check if it's an issue of compliance hold causing the delay in response and at best before joining a gambling platform, ensure you use a non custodial web3 platform to avoid and not be a victim of customer service unresponsiveness.

[CryptoBuds]

‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

Reading this post of your just makes me laugh!

The way you're suggesting that stay calm and drink some chill water instead of deleting app, just LOL

When your withdrawal gets stuck and deposit fails to go through can anyone really keep cool head!

You've provided a pretty good list, check your setting, ensure your internet is working and send email. But it's no secret what the state of customer support is like on some shady casino. When withdrawal request for my winning gets rejected and funds are returned I feel like hurling my phone on wall! wtf, man, is anyone really just going to sit around and wait on waiting list for 24 hours? You should get rid of such casino immediately.

[HelliumZ]

You should not expect to receive service immediately after speaking to customer service.
Sometimes, the customer service team may be delayed while trying to communicate with other customers. Therefore, it is not wise to delete gambling apps by showing ego over customer service. Moreover, most gambling sites run on websites instead of apps, so in that case, you should wait 24 to 48 hours before sending a message to customer service. Many people may send a message to customer service immediately after withdrawing dollars. In this case, it should be remembered that some casino sites check withdrawals manually, which may be delayed, so it is definitely foolish to delete them without contacting customer service.

[lionheart78]

It is a good move to delete an app where the customer service is unresponsive but we should make sure that there is no funds left on the account and that there is no pending issues where our funds are being held hostage.

Who would play in a platform where the support staff is not available?  They are put there to cater to the needs and inquiries of players.  If there is no support staff to take care of players' issues, then it is better to look for one that has it 24/7