I want to share my experience with Gamdom.
I had around 4,700 in my account, consisting of 1,500 in deposits and approximately 3,200 in sports betting winnings.
When I requested a withdrawal, Gamdom asked me to complete Source of Funds (SOF) verification. I submitted the requested documents, and the review took around a week.
What makes this even more strange is that during the entire verification process, I was still allowed to place bets, and I continued betting as usual. Apparently, my account was fine for placing more bets, but not for withdrawing my money.
After about a week, Gamdom sent me this message:
After a thorough review of your account, we have determined that you violated our Terms of Service.
As a one-time resolution, we will allow you to withdraw your remaining balance. Once the withdrawal is completed, your account will be permanently closed.
This decision is final.
What they conveniently failed to mention in that message is that they had confiscated all 3,200 of my winnings, leaving only my original 1,500 deposit available for withdrawal.
No specific Terms of Service provision was mentioned. No explanation of what I supposedly did wrong. Just a generic accusation of violating their rules.
If Gamdom believes I violated their rules, they should at least explain which rules were broken and provide some evidence supporting their decision.
For now, my experience is that Gamdom accepted my deposits and bets, continued allowing me to bet throughout the verification process, but eventually confiscated all my profits when the review was completed.
I will update this thread if Gamdom provides any further explanation or returns the confiscated winnings.
https://ibb.co/bMmvx88S
