Gamdom and 500 Casino Compensate Players $2.33 Million

[stadus]

This is quite new to me, I don't know if there have already been cases like this in the past, but mostly what I've read are complaints about casinos, so I think this one is a good example. This is the first time I've seen casinos compensate their players because of errors in their game payouts. The casinos involved are Gamdom and 500 Casino.

A total of $2.33 million in compensation.

1. Gamdom - $589,113
Their Crash game had a higher house edge than the advertised 1%, reaching up to 2.98%.

Gamdom reports $339,113.41 in payouts plus $250,000 in reload credits to 1,293 accounts; we have not verified individual payments.

2. 500 Casino - $1,741,242
Their Towers game had a house edge reaching 40.13% instead of the advertised 5%, and they also discovered an issue with HiLo.

The operator says it automatically refunded $1,741,242 to more than 35,800 players across Towers and HiLo, including 10% extra.

So kudos to these casinos for acknowledging their mistakes and compensating their players, although the individual payouts have not been independently verified.

[yahoo62278]

This is quite new to me, I don't know if there have already been cases like this in the past, but mostly what I've read are complaints about casinos, so I think this one is a good example. This is the first time I've seen casinos compensate their players because of errors in their game payouts. The casinos involved are Gamdom and 500 Casino.

A total of $2.33 million in compensation.

1. Gamdom - $589,113
Their Crash game had a higher house edge than the advertised 1%, reaching up to 2.98%.

Gamdom reports $339,113.41 in payouts plus $250,000 in reload credits to 1,293 accounts; we have not verified individual payments.

2. 500 Casino - $1,741,242
Their Towers game had a house edge reaching 40.13% instead of the advertised 5%, and they also discovered an issue with HiLo.

The operator says it automatically refunded $1,741,242 to more than 35,800 players across Towers and HiLo, including 10% extra.

So kudos to these casinos for acknowledging their mistakes and compensating their players, although the individual payouts have not been independently verified.

If there were issues on 1 of their originals then I would venture to say that there are issues with the edge across all the originals on both sites. I wonder if they are going to compensate players who play the other originals?

I don't play crash so I don't expect any compensation, but I do play a lot of the dice on 1 of the sites and have had quite a few rough sessions.

[Patikno]

So kudos to these casinos for acknowledging their mistakes and compensating their players, although the individual payouts have not been independently verified.

Salute to casino companies for being so responsible to their users, especially in cases like the one you mentioned. I think casinos should provide such responsible service to retain their customers, and better maintain their reputation.

I have heard of casinos acting in this way before, but the difference is that this was a brick-and-mortar casino. As I recall, the casino sought data on users who had won big (when the slot machine was experiencing an error). If I am not mistaken, that is short part of the story, and I ever saw it in an old post on this forum as well.

[Upgrade00]

Seems like gamdom low balled the compensation amount leaving a lot of players with nothing or a very little amount. There have been some individual posts and replies of users acknowledging that they received a payout but the majority are pointing out that it is not commensurate to their wagers within that time. Players who did not use auto cashout were not compensated.
The people who pointed out the error ran their numbers and the difference came up to $1.58m

I am not sure if to call this an error cause there is a very low chance neither of the teams were aware of the house edge bug all the time it was active.

[stadus]

If there were issues on 1 of their originals then I would venture to say that there are issues with the edge across all the originals on both sites. I wonder if they are going to compensate players who play the other originals?

I don't play crash so I don't expect any compensation, but I do play a lot of the dice on 1 of the sites and have had quite a few rough sessions.

Since this was reported by ProvablyFair.org, probably it's better if you ask them to investigate other games as well. I have not checked other reports since this is the only one I've seen where there was a report involving a big amount. The thing is, they did not discover it themselves, it was an independent third party, so maybe other originals are affected as well.

Although they have compensated the affected players I think there's also a possibility that they will be penalized by their regulators, the only thing is if the regulators are not strict enough they might just ignore this unless someone reports it. I don't know but both have acquired their licenses from Anjouan Gaming Authority and Curaçao Gaming Authority (CGA), I think the latter is more strict now, but let's see.