If someone writes to you after a public complaint and asks for a seed phrase, a code, remote access or an upfront recovery fee, that is the scam pattern, not support. I am not selling anything here. The source below is our own educational page, where the IC3 points are cited in full.
When you are active too on projects in web3 for example on telegram and discord. Dont be surprise if theres a lot of messages privately on how to recover or help you on your inquiries/problems that youve asked for as these scammers are faster than lightning to respond but someone long in the web3 will check the username first if its legit or not cause majority will fake their profiles.