How do fake crypto support accounts on X try to steal your wallet?

[Davidloki]

Do people still fall for these scams? At this time and age where there have being enough publicity about bitcoin and wallet security, and people still choose to receive help online from a stranger who poses as a support team. I think there is also a pattern like this on YouTube too, I came across a person who blatantly dropped their seed phrase on a comment section just to ask for help.

At some point, it felt like it was a trap because someone cannot be that stupid to drop a seed phrase on a comment section, so I asked a couple of friends and they said that it's another pattern scammers use to steal people's wallet, which I still don't know how.

[B2Z]

I am talking about those who will message someone from below and say that they work for a certain company and they will talk to you about the security of your wallet, so you have to give them some information, I think you should immediately understand that this is a fraud and you should block them immediately. The support team of any particular exchange or wallet will never give a personal message to a user on its own, but only when the user faces a problem, but they will try to contact the support team.
Now the question is how to find a valid support team, it is very easy, they can contact the support team from that exchange that they have a problem with, and the same thing is true for wallets, it is possible to contact the support team from within the exchange or wallet.

[Tetu100]

This should be common knowledge but it's quite disappointing that instead of people to use the site to reach out to support use random social media handles that claims to be the working for the platform and it's crazy that there are people still falling for Such. It's common sense and can simply be avoided. Clicking on unknown links on such sites is very risky but some people are not really aware of the dangers of this, this is the reason why the forum would always be the best avenue to be enlightened about such things.

Sometimes people act so funny to be believing everything they see on social media, forgetting the fact that social media is their zone of operation. They will come up with some crazy offer, look so real and claim to be working hand in hand with the platform in question and lazy people will give in so easily without stress. However, such practice is not advisable, as a young person that is into the digital world, is not every thing that you come across in the net that is legit. Some are mostly designed to steal your asset or your money and get you frustrated, that's the more reason common sense is very common but it can save a whole lot on situations like this.

[Supreme Donvic]

This should be common knowledge but it's quite disappointing that instead of people to use the site to reach out to support use random social media handles that claims to be the working for the platform and it's crazy that there are people still falling for Such. It's common sense and can simply be avoided. Clicking on unknown links on such sites is very risky but some people are not really aware of the dangers of this, this is the reason why the forum would always be the best avenue to be enlightened about such things.

Sometimes people act so funny to be believing everything they see on social media, forgetting the fact that social media is their zone of operation. They will come up with some crazy offer, look so real and claim to be working hand in hand with the platform in question and lazy people will give in so easily without stress. However, such practice is not advisable, as a young person that is into the digital world, is not every thing that you come across in the net that is legit. Some are mostly designed to steal your asset or your money and get you frustrated, that's the more reason common sense is very common but it can save a whole lot on situations like this.

Sometimes people fall for those scam because they are not aware of that kind of strategy the scammers are using, there was a time I had an issue in bitmart exchange and I posted in there official X account about the issue I was having in my bitmart exchange account, and immediately an account on X carrying bitmart support as it's name messaged me and asked for my login details so they can help me confirm what is going on and set it for me, because I have known this kind of scam strategy and since it was not coming from bitmart official X account I didn't respond, some people who are not aware of this kind of scam or strategy may fall for it, so ignorance is one of the major reason why people fall for scam online or on social media.

[yixichloro2xx]

To stay on the safe side, before initiating any conversation with any body claiming to be in the support team of a well established crypto platform like exchanges or wallets, to be fully aware whether it's a social engineering plot on your account, go to the official website of the platform where the person claim to be an employee, click on the about us page or meet the team, follow up employees based on the social media account linked to their profile on the website, if it doesn't tally with the one on your DM it's totally a scam, run.

Not that I want to blame the victims but some of don't take things seriously, we don't do research or follow up with the platforms we use their services for frequent updates unless problem arises. Some people don't even know the official website, social media accounts of the the platforms they use which is among the reasons they easily fall victim to fake agents. When you're in problem already, you'll get confused and might find it hard to verify things that time. You need to verify before problem comes up so you won't be acting under pressure.

Sometimes desperation can lead some into the hands of this scammers. Let's imagine someone who had $5k worth of Bitcoin in his wallet and mistakenly losses his seed phrases. He is going to be panicking alot and start posting online seeking for help, that's when they become vulnerable to scammers. Scammers who would will promise to recover the wallet for them and that's where the trust begins. Scammers are very wise, they can even impersonate the original support website or social media accounts. Although at times you can find help online, but it's very rare. When asking for help online, you need to be careful and always try to verify how trustworthy the person who wants to help you. Which is it's good to show calmness when seeking help.

[uchegod-21]

This doesn't only happen on X , here in this forum, once you create a thread asking for assistance on technical issues relating to your wallet or anything at all relating to your bitcoins, you should not be surprised to see unsolicited messages in your pm offering to help fix the problem. Scammers are everywhere, even on the most secured platforms seizing every opportunity they've got to exploit vulnerable and desperate people.

Calling out support on social media is not really a bad thing you know. Besides those social media accounts of the platform are there to serve such purposes. Where customers are stranded and they needed the attention of the customers service, they can go to their official page and lay their complaints, tag the official handles which will attract the attention of the company. Many people have gotten attention through this means and their problems got rectified.
The only thing there is to know when to draw the line. Knowing that no officials from the exchange will ask you for your seed phrase, or anything private that will grant someone else access to your wallet or account. People who reach out for help through social media are not wrong, it is giving out the details you ain’t supposed to, that is wrong.

There is difference between getting help from official pages on social media and responding to a random unofficial page or account. Social media is full of scammers and spammers, if the assistance is not coming from a verified official channel,  it is then better to avoid such assistance no matter how friendly and helpful it may look.

[KawasakiNinja1_]

People must be aware that lots of faking incident happened everywhere. Those scammers will just monitoring those popular platforms to seek for their victims.

That's why its good for people to be aware, of those actions they made. Also they should not entertain those people sending them a message, then say something about they are trying to help and ask private information's. There's high chance that people doing that are the scammers.

Real supports only deal with their official platforms. Also most of real social media supports only deal with their clients on their official pages.

Crypto holders must be aware as there are a lot of frauds happening everywhere. In fact fraudsters use popular platforms to find their confessions so it seems to me everyone should be aware to avoid fake websites, phishing links and scams as many can be scammed through X and Telegram. I mentioned a few days ago that a woman was scammed by text message because the woman in Guelph lost $140k to a text message scam. The bottom line is that fraudsters are now much more efficient so everyone should secure seed phrases and use airgapped wallet to store bitcoin holdings safely.

[hafiztalha]

Crypto holders must be aware as there are a lot of frauds happening everywhere. In fact fraudsters use popular platforms to find their confessions so it seems to me everyone should be aware to avoid fake websites, phishing links and scams as many can be scammed through X and Telegram. I mentioned a few days ago that a woman was scammed by text message because the woman in Guelph lost $140k to a text message scam. The bottom line is that fraudsters are now much more efficient so everyone should secure seed phrases and use airgapped wallet to store bitcoin holdings safely.

Now with the entry of AI, things are going to be challenging for crypto holders because they need to have enough knowledge and awareness about their funds. If anyone is not having enough awareness, he is going to face problems with scammers going on at a good level for stealing things and doing their tactics, which are not easy to handle for people.
Checking messages and links always needs to be done with caution because these can cause serious problems recently. Too many are active on social media, and their activities are under scrutiny because hackers and scammers are entering quickly and stealing data and funds easily. Frauds are always linked with crypto, and people always need to stay alert with any unknown thing that can give them a shock.

[retreat]

It's already expected that if you ask for help on X or other social media, you'll definitely get private messages from accounts pretending to be customer support from the platform you use.  That's why if you ask for help online, you should ignore help from people trying to pretend to be customer support or anyone acting like they mean well to help you solve your problem.  And actually, with how easy it is to access AI, you should be able to figure out your problem on your own first, or you can contact the customer support of the platform you use for a better solution instead of asking for help on social media.

[Awaklara]

And actually, with how easy it is to access AI, you should be able to figure out your problem on your own first, or you can contact the customer support of the platform you use for a better solution instead of asking for help on social media.

In certain situations, people sometimes become confused about choosing the most appropriate way. This is also related to the insight of the users experiencing the problem. Everyone must know that no party has the right to request password data, recovery seeds, or private keys. Support from exchange platforms or other platforms will not ask for this data from users.