RAZED Casino – Endless KYC

[vlados84]

Hello BitcoinTalk community,

I would like to share my frustrating experience with RAZED Casino.

I deposited a total of $520, and my current balance is $1,110.

When I requested a withdrawal, the casino cancelled it and required KYC verification. I successfully completed the first two verification stages, but my Source of Income verification has been pending

I have submitted numerous official documents, including bank statements, tax documents, and payslips.

However, the casino keeps rejecting them and repeatedly sends me the same response:

"The document you provided has been accepted as a supplementary document. However, it is not sufficient to complete this level of verification."

I have fully cooperated with their verification requests, yet my funds remain inaccessible.

I hope the Razed representatives will respond publicly and help resolve this situation.

Thank you.

[logfiles]

This is very unfortunate. When decided to make that withdrawal, had you completed the wagering requirement? And how long ago was that plus the time frame for the KYC verification?

"The document you provided has been accepted as a supplementary document. However, it is not sufficient to complete this level of verification."

Did you try to ask them the kind of documents that are sufficient to complete Source of Income verification?

[acroman08]

Any chance you can provide evidence supporting your claims? I'm not saying that you are lying or anything, but it's just how the scam accusation board works.

Also, regarding the "bank statements, tax documents, and payslips", are they all recent? I mean, I remember reading before(not specifically for razed casino) that when casinos ask for these documents, they usually want the most recent ones you have or can get.

I hope the Razed representatives will respond publicly and help resolve this situation.
Thank you.

They have an ANN thread here, but their representative seems to be inactive, so I'm not sure if they'll see this post and respond here. You can try posting on casino.guru, it's a mediator website, and their staff might be able to help you get your case resolved.

[un_rank]

How long has this verification process been pending? It it's not too long, this should not be a scam accusation yet, but a reputation issue or one posted in their ANN thread.

I think it is ridiculous to ask source of funds for a $500 deposit even if the account has not deposited that much before, and if you do, it should not be a painstaking process to complete. Include some screenshot of chats with support and the cancelled withdrawal request.

- Jay -