★★FREE 30 mBTC★★ LIVE Dealer Casino! [110% Bonus] Play Live games and Slots

[RyZombie]

Hey Bitvegas.eu, I had a quick question for you.

I played through the entire withdraw requirement, and went to make a withdraw(50 points of 750 points). I'm just wondering how long it generally takes to withdraw and if there is anything I can do to speed up the process.

Thanks in advance!

Dear,

One of our games, Rick Rick Scratch Show's ticket price was set to 1 by software error which is wrong, instead of 10 which is right.
You can confirm this at the software provider's site, http://www.casino-del-mundo.com (Rick Rick Scratch Shows' ticket price is 10).
With the wrong ticket price of 1, it is nonsense to give up to 7500 with giving SO FREQUENT 100, 50, 40.
You recognized this error and after then played only this game hundreds of times to exploit the error.

Our terms(Below, Check it at http://www.bitvegas.eu) prohibit exploiting of the software error. You didn't report this APPARENT error and played this game hundreds of times to exploit the software error.  
 
5.8. ABUSE OF SYSTEM VULNERABILITY. IF, IN OUR REASONABLE DISCRETION, WE DETERMINE THAT AN ACCOUNT SOUGHT TO OR ACTUALLY DID EXPLOIT ANY HARDWARE OR SOFTWARE ERROR, MALFUNCTION, "BUG" OR OTHER VULNERABILITY, WE SHALL IMMEDIATELY CLOSE SUCH ACCOUNT AND ALL ACCOUNT BALANCES, INCLUDING BOTH DEPOSITS AND ANY WINNINGS, SHALL BE IMMEDIATELY FORFEITED. IF, IN OUR REASONABLE DISCRETION, WE DETERMINE THAT SUCH ACTIVITY IS OCCURRING, THE ACCOUNT(S) MAY, IN OUR SOLE AND ABSOLUTE DISCRETION, BE DISABLED AND ALL ACCOUNT BALANCES (INCLUDING BOTH DEPOSITS AND ANY WINNINGS) SHALL BE FORFEITED. IN SUCH EVENT, WE EXPRESSLY RESERVE THE RIGHT TO INITIATE CIVIL LEGAL PROCEEDINGS AND REPORT SUCH ACTIVITIES TO AUTHORITIES IN SUPPORT OF CRIMINAL INVESTIGATIONS AND CHARGES, AS APPROPRIATE.

Since you didn't deposit any money, your account is closed immediately according to the terms.
But since we knew this error due to you, we processed withdrawal request of 50 mBTC as a favor to you.
 
We have fixed this error and it is set to 10 properly now.

Thanks for playing.

http://www.bitvegas.eu

So wait a second here! I played the game FAIRLY and won 750points and now you guys are claiming there was a bug in YOUR software now? I find this highly questionable when it was found after I tried to withdrawal my earnings! I never knew of this, it's your fault for not checking your software! I didn't know it was set to the wrong price and I tried to change it! Glad to know that it was after I tried to make a 700mbtc withdrawal that I FAIRLY won that your claiming it was a bug in your software. I will be expecting to hear proof of this in private. Thanks for scamming me Bitvegas.EU I earned it fairly. I didn't exploit anything. I played fairly on a game I thought was functioning properly on your site.

[RyZombie]

If I was exploiting a known bug don't you think I'd be going for more btc?

[RyZombie]

So you are a scam, he earned it fairly, if it is a system error, that is not his problem, he has the right to get everything he earned.

Casinos don't allow exploit of the software error.
We paid 100% in all cases until now and will do.
If you try to exploit the system error, that is scam.

Thanks.

http://www.bitvegas.eu

And if you paid out 100% in all cases you would pay me the 700mbtc you still owe me. Again its not my fault I played a game I thought was working PROPERLY!!!

[bitvegas.eu]

Let me discuss this issue more closely with our staffs.
I will get back to you soon.

Thanks.

http://www.bitvegas.eu

[Mountaingoat]

You said this:

One of our games, Rick Rick Scratch Show's ticket price was set to 1 by software error which is wrong, instead of 10 which is right.
You can confirm this at the software provider's site, http://www.casino-del-mundo.com (Rick Rick Scratch Shows' ticket price is 10).

Then you said this:

We have fixed this error and it is set to 10 properly now.

That means that YOU had it set to be 1, the software you use has nothing to do with the amount a user has to pay for a card, the owner of the casino can set that themselves.

Therefore, claiming that Ry abused a bug that he didn't even know existed is invalid.

ABUSE OF SYSTEM VULNERABILITY. IF, IN OUR REASONABLE DISCRETION, WE DETERMINE THAT AN ACCOUNT SOUGHT TO OR ACTUALLY DID EXPLOIT ANY HARDWARE OR SOFTWARE ERROR, MALFUNCTION, "BUG" OR OTHER VULNERABILITY, WE SHALL IMMEDIATELY CLOSE SUCH ACCOUNT AND ALL ACCOUNT BALANCES, INCLUDING BOTH DEPOSITS AND ANY WINNINGS, SHALL BE IMMEDIATELY FORFEITED.

Get your facts straight.

[bitvegas.eu]

After I processed the initial withdrawal request, our tech found this issue and suspended his account according to our terms and reported it to me.
And I posted the issue here to get public opinions even after I sent message to ryzombie.

It seemed apparent to our tech staff that the player recognized this error and tried to 'use' it without noticing us
by playing only the game hunderds of times and as soon as meeting the rollover, and then cashing out.

But some people might think that in this case it is somewhat unclear if his activity belongs to exploiting the software error/bug.
Maybe that's why I posted the issue here and get public opinion.

All our staffs discussed this issue more closely and also asked opinion from casino industry expert.
His winnings are very small and thus amount is not an issue.
The reason why we are careful about this is that it would set a criteria for the similar cases from now on.

We concluded that if people feel uncomfortable, that's not our way to go, and our reputation is more important than our terms.
Assuring players of being paid in any case must be our supreme priority.

Thanks for your opinion, Mountaingoat. It helped us to make it clear our way to go.

Ryzombie, I am sorry for this trouble. I had to be more flexible and player-friendly unlike the tech staff, since I am in charge of user management.
We changed our process manual so that suspending user account should be approved by me in any case.
All of your withdrawal requests have been processed and your account was recovered.

Thanks for playing.

http://www.bitvegas.eu

[RyZombie]

After I processed the initial withdrawal request, our tech found this issue and suspended his account according to our terms and reported it to me.
And I posted the issue here to get public opinions even after I sent message to ryzombie.

It seemed apparent to our tech staff that he recognized this error and tried to 'use' it without noticing us
by playing only the game hunderds of times and as soon as meeting the rollover, and then cashing out.

But some people might think that in this case it is somewhat unclear if his activity belongs to exploiting the software error/bug.
Maybe that's why I posted the issue here and get public opinion.

All our staffs discussed this issue more closely and also asked opinion from casino industry expert.
His winnings are very small and thus amount is not an issue.
The reason why we are careful about this is that it would set a criteria for the similar cases from now on.

We concluded that if people feel uncomfortable, that's not our way to go, and our reputation is more important than our terms.
Assuring players of being paid in any case must be our supreme priority.

Thanks for your opinion, Mountaingoat. It helped us to make it clear our way to go.

Ryzombie, I am sorry for this trouble. I had to be more flexible and player-friendly unlike the tech staff, since I am in charge of user management.
We changed our process manual so that suspending user account should be approved by me in any case.
All of your withdrawal requests have been processed and your account was recovered.

Thanks for playing.

http://www.bitvegas.eu

Thank you Bitvegas.EU, you are a great customer service rep. I appreciate everything you have done since this issue arose and I will he playing again at Bitvegas in the near future.

Thank you for sorting this out once again.

[Mountaingoat]

Thanks for solving this.

I found something else which I personally don't really like about your casino and I have send a PM about it.

[bitvegas.eu]

Thanks for solving this.

I found something else which I personally don't really like about your casino and I have send a PM about it.

Thanks for your feedback.
I will forward your feedback to our tech staff for checking.


http://www.bitvegas.eu

[bitvegas.eu]

Register your account at bitvegas.eu and post the username here.
And then we will credit free 30 mBTC to your account for playing.

Forum members with activity > 25 are eligible for this.


Thanks.

http://www.bitvegas.eu

[chanz]

Thanks for the amazing promotion. Just registered there.

Username : redbull

[Jaaawsh]

Played your video poker for like 30 minutes, tried to double probaly 15 times, never won once. Scam site.

[Jaaawsh]

Played your video poker for like 30 minutes, tried to double probaly 15 times, never won once. Scam site.

Losing against 7's and 5's and 3's... bs.

[tennis]

ritz casino was a scam site... i had a similar experience there.  Often with online casino software you can set how much a game pays out from the back end - to the point that it hardly pays out at all minimizing risk for the casino ( this is my theory). 

This site looks exactly like Ritz and I had a horrible experience there. 

I think the live casino is likely not a scam however you never know.

[bitvegas.eu]

Played your video poker for like 30 minutes, tried to double probaly 15 times, never won once. Scam site.

Sorry to hear that you lost.

But many people are winning money.
It's not uncommon that players even with free 30 chips have won X30~X40 and cashed out.

Hope good luck next time.

Thanks for playing.

http://www.bitvegas.eu

[iluvbitcoins]

are u still crediting the users with 30 mBTC free

[iluvbitcoins]

you online ?  can i get a reply  :/ is the promotion still running ?

[bitvegas.eu]

ritz casino was a scam site... i had a similar experience there.  Often with online casino software you can set how much a game pays out from the back end - to the point that it hardly pays out at all minimizing risk for the casino ( this is my theory).  

This site looks exactly like Ritz and I had a horrible experience there.  

I think the live casino is likely not a scam however you never know.

Thanks for your comment.

We are not related to Ritz.
I have played there and didn't have luck myself even with their huge bonus.
Maybe I was unlucky.
 
We use CWS RNG software and Ritz also does, but unlike white label casino sites which are the 'same' one in fact, we are different from Ritz.
Every casino sites which use CWS games are different. The CWS games are JUST TOOL.
You can build a shoddy house or a wonderful house with the same tool.

RNG games sometimes bring huge winnings to players and thus unlike our prediction, we are losing in RNG games since the launch.
People think that RNG games are fully controllable, but it's not true.
That's why some casino sites go bankrupt.

I understand that those who lost can complain.
Some win and others lose, that's gambling though.

Those who have won in RNG games are happy and cash out without a word,
but those who have lost in RNG games are angry and claim that it's scam.

We recommend playing the live games when you don't have luck with RNG games.
In fact, I hope that people will enjoy the live games more.

We don't encourage players to play RNG games in which we are losing and get 'scam' claim from losing player.
Please play the live games more. They are completely fair and both us and players would be happy to admit the game results.
Of course, there are many players who enjoy RNG games and good results from them. But they also don't win everyday. That's gambling.

Thanks for playing.

http://www.bitvegas.eu

[bitvegas.eu]

you online ?  can i get a reply  :/ is the promotion still running ?

Yes, the promotion is running.

But free 30 mBTC is for the forum members who have more than 25 forum activities and joined the forum 'Not Recently'.

Thanks.

http://www.bitvegas.eu

[bitvegas.eu]

Thanks for the amazing promotion. Just registered there.

Username : redbull

credited.

Thanks for playing.

http://www.bitvegas.eu