I just got off the phone with Luke, there was a mix up with a coupon code and my order, the coupon code didn't go through but Luke spoke with someone and credited 20 bucks to my gawminer website account, there was no wait limit or anything.
Great support system you guys have.
Also is there a support board/thread here at bitcointalk.org?
If not maybe create one?
This should probably be moved to service discussion and yes there probably is an official thread in service announcements and mining