I too have now sent in a ticket.
Are my coins safe if their wallet is on a fork?
Yes, they are. When I deleted my local copy of the NFD blockchain and redownloaded, everything was still there. You might be surprised to find the coins in your Bter account once they get around to deleting their own copy and redownloading.
I don't think that bter has a fork issue. Would bter be on a fork, they could still process transactions but the coins would not appear in the wallets.
Looks like they got stuck, wallet down, something like that.
I received this as a response to my ticket...
Dear Sir,
There is an issue with nfd wallet and our dev has contacted the dev team for help.
It may still take a while before it is fixed.
Please kindly keep an eye on the nfd deposit page for the update
We are sorry for the delay and inconvenience caused
Best Regards
BTER.com
Have they in fact contacted you and if so where are we at with this wallet issue.