I have 4 domains one with an email plan. The one with an email plan, closed down due to it being over and when I went to renew it under a new cheaper plan I couldn't. I contacted them and for over 3 hours they basically said I had to renew it at this expensive plan and be refund the difference in namecheap funds, or delete all emails account and allow me to purchase this cheaper plan.
Also they wouldn't give me to anyone higher than a level 2 customer support leader.
I will be transferring all domains out of them and hosting my own email.
I'm very sorry to hear about your troubles. I would've helped you much better if I were a namecheap employee and had the power to help you.
I see that often big firms make policies to maximize profits. I think this is very bad.
For instance godaddy.com used to autorenew my domains and charge credit cards automatically. It would've been nice of them to ask in advance if I wanted such a renewal. It probably is in the fine print, but whoever reads that? Once they renewed a domain for me + some expensive extra services, I thought it was quite the ass wipe move, so ever since, I've just been moving domains out of them, and not using any of their services.
I prefer services that accepts btc. That way my cc details are not at risk, and there's zero possiblity of autorenewals I don't approve. Also there's no need to provide that much personal information.
Really there should be some kind of tripadvisor for hosting/registrars (not sure if it exists).
What happens when you're trated badly about a company is that you leave them, and then you badmouth them and want them to suffer. But truth is that most large companies don't care about it unless it reaches proportions that they can't ignore any more.
But what I've noticed is that many doing really poor business eventually goes out of business, because people starts noticing, no company is too big to fail.
For the longevity of any business I think it's important to utilize common sense and treat the customer as a valuable part of the operations, because no customers would mean an empty bottom line.
Many of the people on first line support are plain out idiots, and they simply don't see that they're part of something bigger, and they just have the job to support themselves without thinking of company values or customer service.
And I think it's more meaningful to actually provide good service as well, I wonder what people think who do a shitty job, and then go home. Do they think that they just contributed positively that day?
This being said, there are many good people as well who'd love to help, but their hands are tied because of company policies. Sometimes policies are made to enrich the bottom line, and all first line personel is the ones to suffer, while the managers go off for their family weekends on super yachts. :p
