stop trading there like most people have
as soon as you need customer support, you'll hate yourself for choosing cryptsy..
Working on it, my traffic on cryptsy is a tiny fraction of what it was just a few months ago. Cryptsy is the only exchange for several coins and as I mentioned they've held some of my coins hostage for months. If I lose those coins it'd consider it a small price to pay for cryptsy to become a ghost town. We need these crap exchanges to die off to have a chance of getting well managed exchanges to replace them. Yes their customer support is somehow even worse than their techs. I have dozens of canned idiotic responses that provide zero information, then they close tickets without resolving anything.