Ghost exchanges

[carlerha]

Am I the only one getting zero response when e-mailing the various exchanges; are they haunted or something?
Specifically talking about
- Bitcoinica (support inquiry sent 11 days ago, still no answer after several bump e-mails)
- TradeHill (support inquiry sent 21 days ago, still no answer after several bump e-mails)

I truly don't get why serious businesses treat their customers like dirt.

What are people's experience with the MtGox support?

[Kluge]

My experiences with MtGox was excellent.

They reply in less than 24hours.

+1. Was frustrating to have my account info leaked way back when, but they've always been quick to respond to my inquiries, and offering a free Yubikey was appreciated. I've been quite pleased with them and their advancements in service.

[sethsethseth]

Intersango responded in 3 hours the time I filled out the withdrawl form wrong and sent an inquiry.

[Stephen Gornick]

E-mail is a horrible method for communicating for services that have more than just a few open issues or customer conversations occurring simultaneously.

That's why services like Mt. Gox use help desk / incident management software where each inquiry has a individual ticket with status and other info.

Bitcoinica has a private messaging system:
 - http://help.bitcoinica.com/discussion/new

TradeHill apparently manually posts customer e-mails into their ticketing / incident system.