Ebay dispute

[miztaziggy]

Does anyone have any experience in e-bay disputes along the following lines?

I sold a 6970 GPU on ebay (well, I actually sold 5 of them). The item was marked as returns not accepted.

All 5 cards did work OK and I received feedback from 4 of them.

4 weeks to the day after the last auction had ended, I received a 'case open' message. Item not as described. Just the text from the buyer "no screen shown".

So it could be a few things.
Either he hasn't tried it for a month, now he has and found it doesn't work, or he has been using it and cooked it or whatever and it's now blown.
Also it could just be a scam to claim the money back through Paypal.
Or it could be that he just plugged it in wrong.

One of the cards I sold went to a guy that contacted me to say it didn't work. Luckily I lived only 20 minutes away so went to his house. He hadn't plugged the PCIE power leads. Simple.

Anyway, Paypal have now put my balance on -£75.

The buyer will probably try to escalate to customer services, and I guess if he wins, Paypal will try to whip £75 from my bank account.

I am now selling other stuff on ebay. I guess that when I get paid for those items, I won't be able to withdraw the first £75 of that until e-bay resolve this one....which means that I will just not accept paypal as payment until it's resolved and also cut the link between my bank account and credit cards with Paypal.


And case 2, for all of you that think Paypal ebay always side with the buyer:

I bought Office 2010 on e-bay. It was a serial key for £51 or 60 Euro.

It turns out that it doesn't work, counterfeit or something. I tried to claim on ebay buyer protection, and they reply:

Item not eligible for buyer protection - even though the advert clearly states it is, and still now, even after all this back and forth with them, shows up on e-bay as having buyer protection.

http://www.ebay.co.uk/itm/331193696011?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649

I have appealed it and they come back with more crap about it not being eligible for buyer protection. They acknowledge that the serial key doesn't work, doesn't activate on Mircosoft servers, I have sent them a phone call recording trying to activate and they tell me it's probably counterfeit, still, they won't refund me, and tell me to sort it out with the seller....

How the hell do I get my money back

[Galio]

Unfortunately, ebay sides with the consumer 90% of the time.

Esp if its a item thats supposed to work, but from what I can say is try to contact the customer service rep to connect you to someone who works at corporate.

Usually a managerial level or higher here in the U.S, the outsource calls to the phillpines wont do you any good.

Its about 2-3 calls in you`ll get a right person, and waiting long calls if you are still seeking help.

[hilariousandco]

I'm sure there's many people who have been in a similar situation to you on here. Did the buyer not message you first to try sort it out? Usually if they escalate the case without doing that it sounds like a scam to me.

I am now selling other stuff on ebay. I guess that when I get paid for those items, I won't be able to withdraw the first £75 of that until e-bay resolve this one....which means that I will just not accept paypal as payment until it's resolved and also cut the link between my bank account and credit cards with Paypal.

If they find in the buyers favour and they can't take the money out of your balance or bank then they'll come after you for the money, so be aware of that.

[miztaziggy]

I'm sure there's many people who have been in a similar situation to you on here. Did the buyer not message you first to try sort it out? Usually if they escalate the case without doing that it sounds like a scam to me.

I am now selling other stuff on ebay. I guess that when I get paid for those items, I won't be able to withdraw the first £75 of that until e-bay resolve this one....which means that I will just not accept paypal as payment until it's resolved and also cut the link between my bank account and credit cards with Paypal.

If they find in the buyers favour and they can't take the money out of your balance or bank then they'll come after you for the money, so be aware of that.

I am aware of that. They can do what they like. Worst case, it ends up in court. At least it won't be outsourced to the Philippines that way and the judge will (hopefully) be able to understand the situation. I provided no warranty with this item and the advert specified no returns. Why should I be forced to give him a refund?

[hilariousandco]

I am aware of that. They can do what they like. Worst case, it ends up in court. At least it won't be outsourced to the Philippines that way and the judge will (hopefully) be able to understand the situation. I provided no warranty with this item and the advert specified no returns. Why should I be forced to give him a refund?

Welcome to PayPal. PayPal is great if you ever run into problems or get scammed as you'll 99% of the time get your money back. Not so great for the 99% of genuine sellers that get a fraudulent charegeback though. As far as I'm aware they'll send you out a few threatening letters from debt collecting agencies. Don't know if they'll have the gall to actually take you to court over such a small amount though.

[miztaziggy]

I am aware of that. They can do what they like. Worst case, it ends up in court. At least it won't be outsourced to the Philippines that way and the judge will (hopefully) be able to understand the situation. I provided no warranty with this item and the advert specified no returns. Why should I be forced to give him a refund?

Welcome to PayPal. PayPal is great if you ever run into problems or get scammed as you'll 99% of the time get your money back. Not so great for the 99% of genuine sellers that get a fraudulent charegeback though. As far as I'm aware they'll send you out a few threatening letters from debt collecting agencies. Don't know if they'll have the gall to actually take you to court over such a small amount though.

Hmm....Just edited my OP see case 2...

[beetcoin]

OP should have sold the video card on craigslist.. u don't have to pay 15% fees or shipping, and now you are out of money for 1 video card. most certainly ebay will rule you as the guilty party.

[Galio]

So what was your response after calling?

Did the following happen or no: for case #1.

Explaining your story, the person will ask for the item# for reference, and they will look at the messages and make a educated decision with your side.

They will then close the case for you, and you just won.

Tip: Be super friendly, since these situations arise everyday.


For case #2: Do a charge back?

[Gimmelfarb]

good luck with this. i am aware of ebay's policies, and while i can see the benefits as a consumer, i would never be a seller there. that's asking for headache after headache.

[acs267]

E-Bay sides with the customers more, and Pay-Pal does, too, most of the time. This has happened numerous times. Customers have even broken goods themselves, like fine china or claimed that fake gold was fake gold. Guess who won?

[radog]

I hate ebay so much.

I had someone sell me fake software long time ago. Ebay would not help so no choice but to do a charge back. After while I said to myself hmmmmm maybe ebay has fixed their problems since then because I stayed away from that site for 10 years! Two days ago I purchased a couple of items but the transactions did not appear in ebay history, ebay sent no confirmation email, but the charges are pending in my bank account. Called up ebay and paypal and they stated "we can cannot confirm or deny the existence of those transactions on our system".

So I said well, I can not confirm or deny that I will be issuing a charge back.

freakin ebay still worthless 10 years later...

Still waiting to hear back from the seller before clicking that refund button but I doubt he even sees the transaction on his end.

[alwinlinzee]

I mostly sell on e-bay but I have cautioned myself not to buy anything no matter how cheap you might end up been scammed.