CryptoXchange took my $100 and will not reply to my emails or return phone calls

[marks1976]

New update.  Recent email says 8 hours.

[cryptoxchange]

I really hate to do this publicly but I've given them plenty of time to respond privately.

TL;DR I deposited $100 at CryptoXchange, they cashed my check, but didn't credit my account - initially because I screwed up the deposit procedure (first time working with them). But even after making phone calls, sending emails since the 30th, providing the copies of the cancelled checks that they cashed on the 2012-01-30, I still don't have my account credited, my money returned, and I haven't heard ANYTHING from them since 2012-02-02.

Here is a PDF of my conversations and check images: http://goo.gl/rrhMR

My hopes are that someone here can push the right buttons to help me get this resolved.

Tuxavant,

We are chasing this cheque issue. This is taking time to resolve.

You will be notified immediately as soon as we have this resolved for you. We will clearly state from now on, no cheques accepted.

[Tuxavant]

Tuxavant,

We are chasing this cheque issue. This is taking time to resolve.

You will be notified immediately as soon as we have this resolved for you. We will clearly state from now on, no cheques accepted.

Thank for getting back to me and I'm glad we had the talk on your live support line. I initiated the deposit with my online account and had no idea, until after I clicked 'send', that it was going out as a check.

I understand you've been out of the office and your team has been busy with an upgrade. No hard feelings, and like I said earlier, I plan on giving it another proper go, with a cash deposit, in the next week.

[bittenbob]

Your welcome.

doh. Thanks for that. Enjoy your 0.31337 BTC.

Thanks! I did not even notice until I came back to this thread to check on it.

[whornbeck51]

its all talk . i still waiting to here from them its been three weeks i cant sell or withdraw funds it sucks really.if i were you cut them off and let them wither on the vine .take your losses and let them find another living. screwing people

[cryptoxchange]

its all talk . i still waiting to here from them its been three weeks i cant sell or withdraw funds it sucks really.if i were you cut them off and let them wither on the vine .take your losses and let them find another living. screwing people

Sir,

If you have any un resolved issues simply email us ASAP today and we will have what ever it is resolved for you.
contact@cryptoxchange.com I am un aware of your issue, please email with also your forum username so what ever the issue it can be resolved. All emails have been replied to promptly. If you do not receive a reply within 12 Hours please leave a message on our Online Support or call us via a phone number on our website. We have many global numbers.

Regards

Crypto X Change

[Tuxavant]

I would like to thank Ken for finally getting this resolved for me. My account has been credited and I have purchased my first Bitcoins through this exchange.

I feel some regret for having to bring this issue to a public forum as it appears to be a tragedy of errors and simple miscommunication. But all is good and we have arrived at good resolution.

[Tuxavant]

locked