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Author Topic: Mt.Gox customer service is awful, plus they won't reinburse me for their mistake  (Read 1087 times)
schnell
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February 16, 2012, 11:06:00 AM
 #1

A few days ago, must have been 2 days before the crash started, I tried to deposit 0.75 btc into my mtgox account. It doesn't sound like much, but I'm new to bitcoin. But to this day, the bitcoin has not shown in my account. I contacted mtgox with my problems, specifying the asked account numbers and everything and that I wanted a refund, they just said:
Hello,

We have not seen the transaction taking place on blockexplorer if you have withdrawn your bitcoins from 19pRT84XXhJgLJcTKn238DCCWvFezxxEc2 this address as follows:

http://blockexplorer.com/address/19pRT84XXhJgLJcTKn238DCCWvFezxxEc2Please confirm if the 0.75 bitcoin has been withdrawn and sent to your Mt.Gox address.

Thanks,

MtGox.com Team

Which is a good reply. The transaction had not been confirmed, admittedly, but I had still sent the bitcoins, and this is what I told them.
They replied:
Hello,

Would you require any further assistance regarding this matter?

Thanks,

MtGox.com Team

And did that three times, every time I replied.
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February 16, 2012, 11:13:27 AM
 #2

What can i say...?
Welcome to the club! xD

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schnell
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February 16, 2012, 11:17:44 AM
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What can i say...?
Welcome to the club! xD

That was every single bitcoin I had though! Sad
Well, every single fraction of a bitcoin.
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February 16, 2012, 10:39:49 PM
 #4

This has been a common problem with MtGox since...well since there was a MtGox.

People says it's the largest exchange, which is true, but there is almost no customer service, and when things mess up they often leave you hanging, even paying for the cost of their mistake.

You would be lucky to get any response from them at all.

If you want better customer service, move to an exchange thats known for it, Intersango.

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schnell
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February 17, 2012, 12:51:11 AM
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This has been a common problem with MtGox since...well since there was a MtGox.

People says it's the largest exchange, which is true, but there is almost no customer service, and when things mess up they often leave you hanging, even paying for the cost of their mistake.

You would be lucky to get any response from them at all.

If you want better customer service, move to an exchange thats known for it, Intersango.

Definately. Never using mtgox again. If they were a smaller buisness set up late then people wouldn't use them, but people almost have too because they are so big. I'm all for small exchanges anyway. One big company pretty much controling a so-called peer to peer free network isn't good.
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February 17, 2012, 09:39:07 AM
 #6

This has been a common problem with MtGox since...well since there was a MtGox.

People says it's the largest exchange, which is true, but there is almost no customer service, and when things mess up they often leave you hanging, even paying for the cost of their mistake.

You would be lucky to get any response from them at all.

If you want better customer service, move to an exchange thats known for it, Intersango.

Definately. Never using mtgox again. If they were a smaller buisness set up late then people wouldn't use them, but people almost have too because they are so big. I'm all for small exchanges anyway. One big company pretty much controling a so-called peer to peer free network isn't good.

People don't have to use MtGox anymore, there are lots of other markets out there, ok, not as big but still big enough and growing. I said Intersango for two reasons, one is their service, which is just great, the other is because they're growing really quickly.

They've already got the largest market for GBP(3x the size of MtGoxGBP), and since TradeHill has closed their USD market has grown a lot, up to third place, it's already third largest for EUR and second largest for PLN.

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ineededausername
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February 17, 2012, 02:53:54 PM
 #7

This has been a common problem with MtGox since...well since there was a MtGox.

People says it's the largest exchange, which is true, but there is almost no customer service, and when things mess up they often leave you hanging, even paying for the cost of their mistake.

You would be lucky to get any response from them at all.

If you want better customer service, move to an exchange thats known for it, Intersango.

Definately. Never using mtgox again. If they were a smaller buisness set up late then people wouldn't use them, but people almost have too because they are so big. I'm all for small exchanges anyway. One big company pretty much controling a so-called peer to peer free network isn't good.

People don't have to use MtGox anymore, there are lots of other markets out there, ok, not as big but still big enough and growing. I said Intersango for two reasons, one is their service, which is just great, the other is because they're growing really quickly.

They've already got the largest market for GBP(3x the size of MtGoxGBP), and since TradeHill has closed their USD market has grown a lot, up to third place, it's already third largest for EUR and second largest for PLN.

If I sold 400 BTC on Intersango, the price would go down to $3.5... you're right, people are sort of forced to use Gox because of their size Sad

(BFL)^2 < 0
schnell
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February 17, 2012, 05:03:01 PM
 #8

This has been a common problem with MtGox since...well since there was a MtGox.

People says it's the largest exchange, which is true, but there is almost no customer service, and when things mess up they often leave you hanging, even paying for the cost of their mistake.

You would be lucky to get any response from them at all.

If you want better customer service, move to an exchange thats known for it, Intersango.

Definately. Never using mtgox again. If they were a smaller buisness set up late then people wouldn't use them, but people almost have too because they are so big. I'm all for small exchanges anyway. One big company pretty much controling a so-called peer to peer free network isn't good.

People don't have to use MtGox anymore, there are lots of other markets out there, ok, not as big but still big enough and growing. I said Intersango for two reasons, one is their service, which is just great, the other is because they're growing really quickly.

They've already got the largest market for GBP(3x the size of MtGoxGBP), and since TradeHill has closed their USD market has grown a lot, up to third place, it's already third largest for EUR and second largest for PLN.

If I sold 400 BTC on Intersango, the price would go down to $3.5... you're right, people are sort of forced to use Gox because of their size Sad

And the annoying thing is that as times goes on it gets worse Sad
Intersango could track the mtgox price instead, but have a week or so with no commision so everyone goes there instead of mtgox.
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February 18, 2012, 03:36:05 AM
 #9

I believe intersango had about a year with no fees, everyone didn't move there. As was mentioned, the depth is the problem. Instead of having no or low fees they could write a bot to make market and hedge on Gox essentially just moving the action over. Gox gets the fee from them, but that will end if people prefer Intersnago service. It's clear that Gox has bad service, but we don't really know what Intersango service will be like when it is 10x bigger.

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cryptoanarchist
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February 18, 2012, 04:02:22 AM
 #10

Gox is definitely compromised by the Feds by now. What do you expect? Use all the exchanges. MtGox bids are never the highest, and their asks are never the lowest, so why bother?
schnell
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February 18, 2012, 10:21:16 AM
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Gox is definitely compromised by the Feds by now. What do you expect? Use all the exchanges. MtGox bids are never the highest, and their asks are never the lowest, so why bother?
+1
Just got an email from Gox, too:
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied

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